Ona Living Barcelona Reviews

Hi, Dean! A big thank you for your review.It's awesome to hear that our accommodation met your expectations and you found it to be a good value. We're all about providing a comfortable and affordable stay, so your 100% satisfaction with room cleanliness certainly brings smiles to our team! However, I'm sorry to hear about the hiccup with the after-hours check-in. It's not the first impression we aim to give, but I'm glad to hear that our out-of-hours team was able to assist you promptly. We always strive to ensure our guests have smooth sailing from the get-go!We hope to welcome you back.Best wishes,Ona Living Barcelona

Hello Laxmi, Thank you for sharing this feedback about your recent stay.We're thrilled to hear that our location made your trips to Barcelona's main attractions a breeze and that you had plenty of towels and clean sheets for your family. Regarding the fridge door issue, we'll definitely look into that to ensure everything's in tip-top shape for our guests. We're all about living and using the space, but we do like to keep it as perfect as possible for everyone!It's great to know you found our late check-in instructions clear and easy to follow, and that you'd consider staying with us again on your next visit to Barcelona.It would be great to welcome you back for an even better stay.All the best,Ona Living Barcelona

Hi Jolanta,Thanks for taking the time to review your visit.It's fantastic to hear that you found our hotel to be the perfect spot for your family getaway.We hope you'll pop by and stay with us another time.Take care,Ona Living Barcelona

Hello, Luis! Thank you for choosing to stay with us.It's fantastic to hear that you found our rooms comfortable and spacious, creating a cozy atmosphere for your stay. We're especially proud of our team for swiftly handling the cigarette smell you encountered, ensuring your comfort by relocating you to another room. Plus, it's a real bonus to hear you benefited from the two free parking spaces, we know how tricky city parking can be!We're sorry to hear about the cigarette smell in your room, but glad we could resolve it quickly for you.Come back soon!Take care,Ona Living Barcelona

Hello Elise, Thank you for positively reviewing your visit.It's fantastic to hear you found our apartments to be lovely, clean, and secure - just like we pride ourselves on maintaining! Our team is beaming knowing they were helpful during your stay; it's truly what we aim for. Plus, hearing that you found great value in your stay with us is the cherry on top!We're thrilled that overall you had a positive experience and appreciated the amenities we provide. It's guests like you that make our job a pleasure!We all hope to see you again on your next visit.Take care,Ona Living Barcelona

Hi Ivana,Thanks for taking a moment to review your stay.We value the opportunity to address any concerns and improve our services. We are sorry to hear about your difficulties with the check-in process and the power outage.Regarding the check-in process, I understand that manually entering all your information due to the passport scanner not functioning properly must have been frustrating, and I apologize for any inconvenience caused. Rest assured, we are constantly striving to streamline our procedures to ensure a smoother experience for our guests.As for the power outage incident, we have comprehensive measures in place to prevent such incidents, and we sincerely regret any inconvenience caused by this unforeseen circumstance. Our team is diligently working to investigate the root cause of the outage and implement necessary improvements to prevent it from happening in the future.Regarding your attempt to reach out to our emergency line, our Head of Reception, has thoroughly reviewed our records and unfortunately could not locate any correspondence from your end. Nevertheless, we have reached out to you via email to gather more details about your experience and ensure that any outstanding issues are addressed promptly.Furthermore, I would like to address your concerns about the lack of assistance during the power outage. Our team is trained to handle emergencies promptly and efficiently, and can assure you that we take such situations very seriously. We have a designated landline for emergencies, which is communicated in our late arrival instructions and available in the booklet provided in all apartments' dining areas.Please know that your feedback is invaluable to us, and we are committed to using it to improve our services and prevent similar issues from occurring in the future. We sincerely hope that you will give us another opportunity to exceed your expectations and provide you with the exceptional experience that you deserve.We hope to welcome you back for an improved experience. All the best,Ona Living Barcelona

Hi Jumel,Your glowing review just brightened our day. Thank you!We're thrilled to hear that our customer service hit the mark for you and that you found the amenities to be a good value. It's our goal to ensure every guest enjoys a comfortable and pleasant stay, so knowing that we've achieved that with the room cleanliness and hotel condition is fantastic news. Our team works hard to maintain our facilities and provide the best possible experience, so your high rating for the hotel condition truly means a lot to us.We all hope to see you again on your next visit.Take care,Ona Living Barcelona

Hi there Zoila! Your kind words are music to our ears Thanks for the review.It's super to hear that our location was perfect for your needs. We're thrilled that Montserrat, our receptionist, left such a positive impression on you. Our team is committed to providing a warm welcome and helpful service, so it's great to know we hit the mark for you. Thanks for highlighting the cleanliness and condition of our hotel – we take pride in maintaining a tidy and comfortable environment for our guests.See you again soon.Take care,Ona Living Barcelona

Dear Muhammad Azam,We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We can't wait to see you again.All the best,Ona Living Barcelona

Hi Sofoklis,A big thank you for your review. We truly appreciate it!It's fantastic to hear that our convenient location next to transport links and shopping opportunities added to the enjoyment of your stay. We're all about providing a great base for exploring the city and making sure you've got everything you need right on your doorstep. On the flip side, I'm really sorry to hear about the elevator issue. While it's a rare hiccup, we're looking into it to ensure it doesn't become a recurring theme. Our guests' comfort is top priority, and we definitely don't want anyone mastering the stairs unless they're training for a marathon!We hope to see you again for an even better experience. Cheers,Ona Living Barcelona