Ratings based on 407 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Apr 2024
Wonderful hotel with great staff and stylish.
Comment from Hotel Management
29 Apr 2024 by Manager , Hotel Management
Dear Robert,Thank you for your kind feedback.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We hope to welcome you back for another enjoyable visit.Best wishes,
by A verified traveler
Posted 29 Dec 2023
Comment from Hotel Management
2 Jan 2024 by Manager, Hotel Management
Estimado huésped,Apreciamos su inmejorable valoración.Su excelente apreciación nos da idea de que pudo disfrutar de una magnífica experiencia con nosotros. ¡Gracias por elegirnos!Un cordial saludo y los mejores deseos en esta Navidad,
by A verified traveler
Posted 24 Dec 2023
Comment from Hotel Management
19 Jan 2024 by Manager, Hotel Management
Dear Kathryn,Thank you so much for these kind comments about your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It would be a pleasure to welcome you back. Best wishes,
by A verified traveler
Posted 12 Dec 2023
Comment from Hotel Management
19 Jan 2024 by Manager, Hotel Management
Estimada Carmen,Muchísimas gracias por su excelente valoración.Apreciamos que nos eligiera y es muy grato para nosotros saber que logramos brindarle una magnífica experiencia.¡Feliz Año Nuevo! Esperamos que vuelva a visitarnos muy pronto.Un saludo,
by A verified traveler
Posted 10 Dec 2023
Comment from Hotel Management
11 Feb 2024 by Manager, Hotel Management
Estimado Juan,Muchísimas gracias por dejarnos una excelente valoración tras su paso por nuestro Monument Hotel.Estamos muy felices porque su inmejorable apreciación nos da idea de que ha tenido una estancia perfecta con nosotros.¡Gracias por elegirnos!Esperamos volver a contar con su presencia muy pronto. Saludos cordiales,
by A verified traveler
Posted 26 Nov 2023
Mucho ruido en los pasillos
Comment from Hotel Management
6 Dec 2023 by Monica Subirats, Directora general, Hotel Management
Estimado huésped,Le agradecemos sinceramente que se haya tomado el tiempo para compartir su experiencia con nosotros.Nos complace saber que nuestro servicio cumplió con sus expectativas y que nuestro equipo pudo brindarle una atención de calidad. Lamentamos que haya experimentado ruido en los pasillos; estamos comprometidos con el confort de nuestros huéspedes y tomaremos medidas para asegurar un ambiente más tranquilo. Valoramos mucho sus comentarios sobre la limpieza y las amenidades de la habitación y trabajaremos para mejorar estos aspectos.Esperamos tener la oportunidad de recibirlo nuevamente para ofrecerle una experiencia aún más satisfactoria.Atentamente,Monica Subirats, Directora general
by A verified traveler from Florham Park
Posted 6 Nov 2023
The hotel location is amazing. That being said, I had already stayed at the “Majestic Hotel” and at the “Palace Hotel”, both 5 stars, and unfortunately the “Monument” didn’t measure up. The room, although very modern, was not that large with very little closet space (and I had a Junior Suite!). There is no “bed turndown service” which you would expect in any 5 star hotel. The only plus was the bed, which was incredibly comfortable.
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The gym (by the pool area) has 1 treadmill and 2 other machines, and it is as tight a space as you can imagine. The guest bedroom were probably larger than the gym. The worst part was that it did not look clean, and there were no disinfectant wipes or any cleaning cloths to wipe down the machines.
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The breakfast area is what saved it. Beautiful space, fresh selection of breads, fruits, yogurts, plus a la carte. And the best croissants I’ve ever had.
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We dined at Oria and that was pretty good as well. Service was outstanding.
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The bell boys and door men staff were incredibly courteous and pleasant.
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Overall, it was a pleasant stay but I would go back to the Majestic Hotel instead.
Comment from Hotel Management
7 Nov 2023 by Manager, Hotel Management
Dear Jordana,We are grateful for the time you took to review your recent stay.We are delighted to hear that you enjoyed our prime location and found our bed incredibly comfortable. It's also great to know that you appreciated the beautiful breakfast area, delicious croissants, and outstanding service at Oria, as well as the courteous and pleasant bellboys and doormen.We apologise for any inconvenience you experienced during your stay. We understand that the size of the Junior Suite and the closet space may not have met your expectations. Our rooms do vary in size, and we would be happy to help you find a more suitable room for your needs on your next visit. Regarding the bed turndown service, we do offer maid service twice a day, and we will look into this matter to ensure our guests receive the best possible service. We also appreciate your feedback on the gym and its cleanliness, and we will address this issue with our team to improve our facilities. Lastly, we are glad that you enjoyed your dining experience at Oria and the service provided by our team.We hope to have the opportunity to welcome you back in the future for an even better experience. Warm regards,
by A verified traveler
Posted 29 Oct 2023
Staff was incredible
Comment from Hotel Management
30 Oct 2023 by Manager, Hotel Management
Dear Sherrie,Thank you for taking the time to share your wonderful experience at our hotel.We are thrilled to hear that you found our staff to be incredible and that you were satisfied with the cleanliness, hotel condition, service, and room amenities. Our team works hard to provide exceptional service and maintain a high standard of cleanliness and comfort for our guests.We look forward to welcoming you back for another memorable stay. Warm regards,
by A verified traveler
Posted 16 Oct 2023
Amazing hotel with nice and caring people. The best hotel in Barcelona.
Comment from Hotel Management
17 Oct 2023 by Manager, Hotel Management
Dear Valeriy,Thank you for your kind feedback.We are thrilled to hear that you found our hotel to be the best in Barcelona and appreciated the exceptional service provided by our caring staff. It is always our top priority to ensure our guests have a comfortable and memorable stay with us.Your kind words regarding the cleanliness of our rooms, hotel condition, and room amenities are greatly appreciated. We take pride in offering a luxurious experience, complete with high-quality bedding, state-of-the-art facilities, and a wide range of services to cater to our guests' needs.We hope to welcome you back for another enjoyable visit.Best wishes,
by A verified traveler
Posted 12 Oct 2023
Comment from Hotel Management
2 Nov 2023 by Manager, Hotel Management
Dear Vincent,Thank you for sharing your feedback about your recent experience.We would have liked to have met all your requirements. We would be interested in knowing how we could have improved on your time with us.We hope to have the opportunity to welcome you back for an even better experience in the future.Kind regards,
