Ratings based on 952 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Punta Cana
Posted 17 Apr 2024
Muy bien ubicada y habitación cómoda.
Comment from Hotel Management
18 Apr 2024 by Gerard. R. / Recepción, Hotel Management
Estimada Anabell,muchas gracias por su comentario, nos alegramos de que tuviera una buena estancia. Esperamos volver a verle pronto.Atentamente
by A verified traveler
Posted 12 Apr 2024
Great location, nice and tidy room. Great staff. Quiet.
- Hot items was limited in breakfast, smaller room than I had expected, the bathroom door did not seal properly as it was shorter than the width of the frame.
Comment from Hotel Management
18 Apr 2024 by Gerard. R. / Recepción, Hotel Management
Dear Anurag,Thank you so much for your review, we are glad to hear that. See you next time and best regards.
by A verified traveler
Posted 15 Dec 2023
Overall good place to stay, great location lots of places to shop and eat.
Comment from Hotel Management
19 Dec 2023 by Gerard R. Reception, Hotel Management
Dear Jihad,thank you very much for your comment, we are glad to know that you enjoyed your stay.See you next time.Best regards
by A verified traveler
Posted 27 Oct 2023
Nice, helpful and professional staff. Comfortable beds and bath/shower essentials. Nice hotel to get some good rest.
Comment from Hotel Management
14 Nov 2023 by Gerard Roca. Reception., Hotel Management
Dear Pui Kei,Thank you very much for your good review, we are so glad to know that you had a good stay with us.See you soon and best regards.
by A verified traveler
Posted 13 Oct 2023 on Hotels
need updating
Comment from Hotel Management
17 Oct 2023 by Gerard Roca Reception, Hotel Management
Dear Safwan,Thank you very much for your review. We are updating the rooms just now, but we take a note of your comment. Thank you very muchBest regards
by A verified traveler
Equipment upgrade required
Posted 2 Oct 2023 on HotelsPro:
- Staff were very friendly. Cleanliness was good. Convenient location. Nice public areas.
Con:
- Aircon was not working in my room. Rang for assistance, person came and left without explanation. Eventually went to reception desk and only then explained there was nothing they could do about it, and moved me to another room
- Aircon in gym also was not working. I noticed staff and they were able to semi-fix it. Gym is very small. Max free weight is 10kg
- Gym cross-trainer was not working correctly. Staff tried to fix but were unsure.
- First (of 2 elevators) did not go to the 3rd floor. Staff told me later I should take the 2nd elevator if i want to stop at that floor. Other guest explained the button works if you press it really hard.
Comment from Hotel Management
2 Oct 2023 by Reception., Hotel Management
Hello Mr. Gallagher,We're sorry you didn't enjoy as much as we would like you to your stay with us, we're glad that despite the problems may can appear sometimes you felt accompanied and helped with everything our staff could do about ir.Thank you so much for your opinion and sorry again for the inconvenience.Kind regards.
by A verified traveler
Posted 1 Oct 2023
This was booked by our travel agent as our oringinal flight was cancelled. Conveniently located not too far from the port and airport. The rooms are nice, small but compact and ours even had a bath. There was a lovely terràce outside where we were able to relax until our room was ready which was early so we appreciate that. Dinner that evening was included but unfortunately was a let down. Breakfast the next morning was enjoyable
Comment from Hotel Management
2 Oct 2023 by Victoria-Reception, Hotel Management
Hello Ms Walsh,We are so glad to hearing from you such nice words for us and our hotel. Thank you for letting us know your opinion, we hope you enyojed your stay and to see you again soon.Kind regards.
by A verified traveler from sinking spring
Posted 26 Sep 2023
Comment from Hotel Management
17 Oct 2023 by Gerard Roca Reception, Hotel Management
Dear Franciscus,Thank you very much for your punctuation.See you next time.Best regards
by A verified traveler
Posted 2 Sep 2023
No A/C and the shower drain would not drain. Room is small.
Comment from Hotel Management
4 Sep 2023 by Reception, Hotel Management
Dear Owen,First of all, we want to thank you so much for choosing hotel Vilamari.We're so sorry that you had this experience. We had a problem with the AC in the whole hotel that we fixed as soon as it was possible, as for the draining problem we have alert maintenance team. What a pity that you did not inform us directly during your stay, we could have find some solutions for you to be as comfotable as possible.Thank you so much.Kind regards.
by A verified traveler
Posted 2 Sep 2023
Very good
Comment from Hotel Management
4 Sep 2023 by Reception, Hotel Management
Dear Monika,Thank you so much for your punctuation and your kind comment.Best regards.
