Ratings based on 982 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Feb 2024
Comment from Hotel Management
21 Mar 2024 by José Luis Fernández, General Manager, Hotel Management
Dear Kai,Thank you for taking the time to let us know your opinion of your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We would be glad to have you return for another memorable stay.Best wishes,José Luis Fernández, General Manager
by A verified traveler
Posted 1 Dec 2023 on Hotels
Comment from Hotel Management
4 Dec 2023 by José Luis Fernández, Director general, Hotel Management
Hola Alejandro Eduardo,Su puntuación nos da la idea de que su estancia en nuestras instalaciones ha sido muy positiva. Centramos nuestros esfuerzos en hacer que la experiencia de quienes nos visitan sea agradable y nos alegra haberlo conseguido en su caso.Quedamos a la espera de su pronto regreso. Un cordial saludo,José Luis Fernández, Director general
by A verified traveler
Posted 19 Nov 2023 on Hotels
Comment from Hotel Management
21 Nov 2023 by José Luis Fernández, Director general, Hotel Management
Apreciado Hae Tal,Nos ha encantado que nos haya elegido como su alojamiento ideal y nos alegra que se lleve tan buen recuerdo de su experiencia en nuestro establecimiento.Su valoración nos da idea de que pudo disfrutar de una estancia correcta y agradable en nuestras instalaciones. Gracias por elegirnos y por su tiempo a la hora de compartir sus sensaciones.Quedando a su entera disposición, le enviamos los saludos más cordiales,José Luis Fernández, Director general
by A verified traveler
Posted 31 Oct 2023
This hotel is amazing for a short stay in Barcelona. It’s easy to get to anywhere with public transport. The only down side I could say is there are road works outside and in the morning it to noisy.
Comment from Hotel Management
2 Nov 2023 by José Luis Fernández, General Manager, Hotel Management
Dear Berivan,Thank you for your kind feedback on your stay.We are delighted to hear that you found our location convenient for exploring Barcelona and appreciated the ease of access to public transport. We apologize for the noise caused by the roadworks outside the hotel during your stay. Please rest assured that we have double-glazed windows and soundproof rooms to minimize any disturbance. In the future, we recommend requesting an interior room, which still provides ample natural light and offers a quieter environment.We hope to welcome you back. Best wishes,
by A verified traveler
Posted 27 Oct 2023
Comment from Hotel Management
17 Nov 2023 by José Luis Fernández, General Manager, Hotel Management
Dear Rachael,Thank you for taking the time to let us know your opinion of your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again soon.All the best,José Luis Fernández, General Manager
by A verified traveler
Excellent hotel at a good price.
Posted 25 Oct 2023 on HotelsWe were very happy with our five night stay at Hotel Derby. The hotel was clean, quiet, comfortable, and had an excellent staff. The staff gave us useful tourist information and they resolved several special requests. I particularly appreciate the 24-hour receptionists who helped us get a taxi to the airport at 3:00 AM.
Comment from Hotel Management
26 Oct 2023 by José Luis Fernández, General Manager, Hotel Management
Dear Michael,Thank you for taking the time to share your feedback.We are delighted to hear that you enjoyed your five-night stay with us and found our hotel clean, quiet, and comfortable. It's great to know that our staff was able to provide you with useful tourist information and assist with your special requests.We appreciate your kind words about our 24-hour reception service, and we're glad that they were able to help you arrange a taxi to the airport.The entire team look forward to welcoming you back for a future visit.Kind regards,
by A verified traveler
Posted 5 Sep 2023
Comment from Hotel Management
9 Sep 2023 by José Luis Fernández, General Manager, Hotel Management
Dear Luis,Thank you for this positive feedback.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on a future occasion. Best wishes,José Luis Fernández, General Manager
by A verified traveler
Posted 20 Aug 2023
Beautiful old hote. Very nice staff. No restaurants/bar.
Comment from Hotel Management
21 Aug 2023 by José Luis Fernández, General Manager, Hotel Management
Dear Pamela,Thank you for taking the time to share your feedback with us.We are delighted to hear that you appreciated our beautiful old hotel and our friendly team which works hard to ensure that our guests have a pleasant stay, and your kind words are truly appreciated.We understand that you mentioned the absence of a restaurant and bar. While it is true that we do not have a restaurant within our hotel, we do have two restaurants nearby where guests can enjoy delicious Catalan cuisine. Additionally, our Epsom bar is open at night, offering a cozy English club-style atmosphere for our guests to unwind. We apologize if this was not clear during your stay and hope that you had the opportunity to explore the dining options in the surrounding area.We do hope to have the opportunity to welcome you back in the future. Best regards,José Luis Fernández, General Manager
by A verified traveler
Posted 11 Aug 2023
A little noisy due to construction in the area.
Comment from Hotel Management
13 Aug 2023 by José Luis Fernández, General Manager, Hotel Management
Dear Pedro,Thank you for taking the time to share your experience at our hotel.We are delighted to hear that you found our room cleanliness, hotel condition, and service to be exceptional. Your satisfaction is our top priority, and we appreciate your positive feedback on our room amenities as well. However, we regret to learn that you experienced some noise due to construction in the area. Our hotel is situated in a generally quiet location, and we have double glazed windows and double doors in all rooms to minimize any external noise. We apologize for any inconvenience this may have caused during your stay and hope that it did not detract too much from your overall experience.We look forward to welcoming you back for another enjoyable stay in the future. Kind regards,José Luis Fernández, General Manager
by A verified traveler
Posted 26 Jul 2023 on Hotels
Comment from Hotel Management
27 Jul 2023 by José Luis Fernández, General Manager, Hotel Management
Dear Brian,Thank you very much for this kind review.We are glad you had an enjoyable stay; our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.It would be an absolute pleasure to welcome you again in the future. Best regards,José Luis Fernández, General Manager
