Ratings based on 162 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Feb 2024
Comment from Hotel Management
27 Feb 2024 by Javier Saldón, General Manager, Hotel Management
Dear Lily,Thank you for taking the time to share your review.We are very glad that you enjoyed your stay with us; your positive feedback encourages us to continue upholding our high standards of service.We are sorry to hear of the issue which you had with the apartment and regret that you had not made us aware during your stay.We all hope to welcome you back.Best wishes,Javier Saldón, General Manager
by A verified traveler
Posted 5 Dec 2023 on Hotels
To check in you have to go to the management office which is 15 min away by taxi!! They wouldn't allow more than 5 people that has space for 6. Location was great.
Comment from Hotel Management
12 Dec 2023 by Javier Saldón, General Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your candid feedback.We're glad to hear you appreciated the prime location of our apartments, providing easy access to many of Barcelona's attractions. Regarding occupancy, our apartments are designed to comfortably accommodate up to 5 guests, ensuring ample space and amenities for a pleasant stay. We understand that the check-in process may have caused some inconvenience, and we are continuously working to streamline our procedures for a smooth experience.We look would like to welcome you back for an improved visit.Best regards,
by A verified traveler
Wished for a little more
Posted 25 Jun 2023 on HotelsReception is at a different location that apartment. Tv wasn’t working due to broken cable. Apartment smelled old. Bathroom sync was slow to drain and smelled. Lots of flying bugs even though windows were closed. One light in bathroom was burned creating a darker bathroom because of dark brown shower tiles. AC was working on main living room but spotty on bedrooms.
Comment from Hotel Management
26 Jun 2023 by Javier Saldón, General Manager, Hotel Management
Dear Victor,Thank you for taking the time to share your experience with us.We are glad you chose to stay with us.We do our best to ensure a smooth process for our arriving guests and we acknowledge your concern regarding the reception being at a different location. However, this information was detailed in the email we sent you 14 days before your arrival, along with the instructions on how to use our auto-check-in procedure to negate the need to travel to another location.Regarding your concerns with the TV cable, bathroom sink, air-conditioning and lighting, we apologise for the inconvenience caused and appreciate your bringing this to our attention. We encourage our guests to let us know of any issues whilst in our care as our team is available 24/7 by phone to assist with any concerns or requests during your stay to ensure your comfort. Rest assured, we will address these with our maintenance team to ensure a better experience for future guests.As for the flying bugs, while we have not noticed anything ourselves, we will have this investigated to ensure the comfort of our guests going forwards.We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Kind regards,Javier Saldón, General Manager
by A verified traveler
Posted 8 Jan 2023
It is located in a nice neighborhood very close to the metro and dining.but far from most tourist attractions and when using a taxi, it adds up. The apartment itself was ok on the first floor, you need to walk 40 minutes to pick up the keys or drive for 16 mins. It needs to be updated. My issues were, both sliding doors in the bedroom and living room were broken and couldn’t lock them,which caused anxiety for my daughter at night. We asked property manager to fix it but they never did. The bathroom had a big window and when looked at it from the outside you can see everything a person is doing,so I covered it with a small blanket I had. The curtains in the bedroom were sheer and see through no privacy from surrounding buildings. We scheduled one time cleaning since we booked it for a week, but they never showed up to clean. The pull-up sofa and chairs were very old and not comfortable at all. The most annoying thing was the neighbors up stairs. You can hear everything especially late at night
We couldn’t sleep sometimes from the noise.for the money we paid I’d rather get a hotel room in a better location.
Comment from Hotel Management
9 Jan 2023 by Javier Saldón, General Manager, Hotel Management
Dear Christina,Thank you for taking the time to share your review.We are sorry to hear that you were not entirely happy with your apartment and that the location was not as convenient as you had hoped. We always try to do our utmost to make our guests feel comfortable and at home with us and regret we did not meet our standards during your stay. We are sorry for the issue with the doors and that we were unable to resolve this for you.Furthermore, we are sorry that you were not satisfied with our curtains and that the sofa bed was not as comfortable as you would have liked, rest assured we have noted your comments for our consideration. We regret that you were disturbed at all and for our misunderstanding over the housekeeping. Please accept our sincere apologies. We highly recommend using our auto-checking procedure to avoid having to travel to our check-in location. Please contact us the day before your arrival and we will organize this auto-checking for you.We hope to welcome you back on a future occasion.Best wishes,Javier Saldón, General Manager
by A verified traveler
Posted 10 Aug 2022 on Hotels
Comment from Hotel Management
10 Aug 2022 by Javier Saldón, General Manager, Hotel Management
Dear Gilad,
We are grateful for this kind rating of your recent stay.
We are glad we met your expectations.
We would love to know how we could have improved your experience with us.
Best regards,
Javier Saldón, General Manager
by A verified traveler
Posted 11 Jul 2022
It is very clean and spacious. I like that there are two sinks. There is L3 metro within two mins. of walking. There are also buses. The area is quiet but very convenient. There are a few markets and a good number of restaurants. There is also a fruit shop where we bought some good fruits. The check-in location is about 20 mins. by taxi which was not expected. One of the floor tile was loose in the living room and one of the cabinet doesn’t close well. We were charged a EU 350 deposit and they returned it after we checked out. It is a little bit far to the Barcelona beach, about half an hour by car. If you plan to go there a lot, you may want to find some place closer. Otherwise, it is a good place to stay.
Comment from Hotel Management
13 Jul 2022 by Javier Saldón, General Manager, Hotel Management
Dear Wendy,
Allow us to thank you for the time taken to share this review.
It is a pleasure to know that you enjoyed your stay and appreciated our peaceful location and proximity to public transport.
We regret any confusion caused regarding check-in. We hope the following may help clarify the situation. Our reception is located at Aramunt Apartments which is open from 7 am to 3 pm every day and our team members can be reached 24 hours by phone. Nevertheless, to avoid any unnecessary trips we recommend that guests use our auto-checking procedure. Please contact us the day before your arrival and we will happily organise this for you. We send an email 7 days before arrival with all the check-in instructions, you can also find all this information online.
We are sorry to hear of the issues you had with some maintenance in the apartment and regret that you had not made us aware during your stay so that we could take the appropriate action. Nevertheless, we will be reviewing your comments with our maintenance team.
We look forward to welcoming you back.
Best wishes,
Javier Saldón, General Manager
by A verified traveler
Posted 27 Jun 2022 on Hotels
Comment from Hotel Management
28 Jun 2022 by Javier Saldón, General Manager, Hotel Management
Dear John,
Thank you for rating your recent stay.
Unfortunately, it seems that we did not meet all your expectations.
We would certainly like to learn more about that in a private message.
We look forward to welcoming you back. Best regards,
Javier Saldón, General Manager
by A verified traveler
Posted 14 Jun 2022
Comment from Hotel Management
15 Jun 2022 by Javier Saldón, General Manager, Hotel Management
Dear Eric,
Thank you for letting us know how you rated your recent stay.
We are sorry we were not able to meet all your expectations.
We would certainly like to learn more about that in a private message.
We look forward to the pleasure of seeing you again in the future. Kind regards,
Javier Saldón, General Manager
by A verified traveler
Would recommend!
Posted 14 Sep 2021 on HotelsReally nice flat - good a/c and well equipped kitchen. Just worth noting the check-in instructions
Comment from Hotel Management
21 Sep 2021 by Marta Orellana, General Manager, Hotel Management
Dear Scott,
We are grateful for this kind review and recommendation.
We are delighted to know that during your stay the facilities provided in our apartments helped make your time with us that more enjoyable.
It would be a pleasure to welcome you again.
Kind regards,
Marta Orellana, General Manager
by A verified traveler
Posted 7 Aug 2021
Comfortable and convenient apartment, easily walk able to many places.
Apartment was clean and spacious. Had air-con which was much appreciated. Huge bath towels, which were great. Great hot shower!
A few issues we had:
Sofa could do with replacing (due to being damaged). The freezer hadnt been closed so was full of ice and wouldnt close.
Hair dryer cuts out every few minutes from over heating.
Comment from Hotel Management
13 Aug 2021 by Marta Orellana, General Manager, Hotel Management
Dear Guest,
Thank you for taking the time to review your stay.
We are happy to know that you appreciated your apartment and found our location ideal for visiting the city. We are sorry to hear though that you had some issues in the room and wish that we'd known while you were here; our team is always ready to take action to provide you with a solution to any concerns.
We hope to have the pleasure of seeing you again on a future visit.
Best wishes,
Marta Orellana, General Manager
