Ratings based on 983 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
Great hotel close to all the things we wanted to see. Staff was friendly and very helpful.?
by A verified traveler
Posted 27 Apr 2024
Muy buena atención y súper orientación
Comment from Hotel Management
27 Apr 2024 by Aarón, Hotel Management
Estimado Francisco,Muchísimas gracias por su comentario.En el hotel nos esforzamos por brindar una atención de calidad y asegurarnos de que nuestros huéspedes se sientan bienvenidos y bien atendidos durante su estancia.Esperamos que nos elija de nuevo en su próximo viaje a Barcelona.Un cordial saludo,Aarón HernándezFront desk assistant manager
by A verified traveler
Posted 22 Apr 2024
I didn't like that there was one key to the room that you had to leave downstairs when going out but I loved the size of the room and the location. Would stay again!
Comment from Hotel Management
24 Apr 2024 by Aarón, Hotel Management
Dear Bronwen,Thank you for taking the time to share your feedback with us. We're delighted to hear that you loved the size of the room and our convenient location.Regarding your comment about the room key, we understand that having to leave it downstairs may have been a slight inconvenience. Our intention behind this practice is to ensure the security of our guests and their belongings. However, we appreciate your feedback, and we'll certainly take it into consideration as we strive to enhance our guests' experiences.We're thrilled that you would consider staying with us again, and we look forward to welcoming you back on your next visit. If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know.Best regards,Aarón HernándezFront desk assistant manager
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
24 Apr 2024 by Aarón, Hotel Management
Dear Mrs. Kavouras,I hope this message finds you well.I recently came across your review regarding your experience with us, and I wanted to express my sincere apologies if your stay did not meet your expectations. Feedback like yours is invaluable to us as we continuously strive to improve our services.However, I noticed that there weren't any specific comments provided in your review, which makes it challenging for us to address any issues you may have encountered during your time with us. Could you please provide us with more details about your experience? Your insights would be incredibly helpful for us to understand and rectify any shortcomings.We genuinely care about our guests' satisfaction, and I assure you that your feedback will be taken seriously and used constructively to enhance our offerings.Thank you for taking the time to share your thoughts, and I look forward to hearing from you soon.Best regards,Aarón HernándezReception & Reservations Assistant Manager
by A verified traveler
Posted 21 Apr 2024
Hotel was great, unfortunately the roof top was closed during our stay and this was not mentioned during the booking.
Comment from Hotel Management
23 Apr 2024 by Aaron, Hotel Management
Dear Julio,Thank you for choosing Gallery Hotel. We're delighted to hear that you had a wonderful experience with us.We want to clarify that our rooftop is open 365 days a year for our guests to enjoy. However, please note that during certain periods, such as the winter season, our rooftop bar may be closed. We apologize for any confusion and hope that despite this, you were still able to take advantage of the relaxing atmosphere of our rooftop area.We look forward to welcoming you back for another memorable stay.Best regardsAarón HernándezFront desk assistant manager
by A verified traveler
Posted 17 Apr 2024
Absolutely loved our stay. My husband and I visited Barcelona for the second time, but with our three year old, and the hotel staff made us feel right at home. Every morning when we would leave we would hand them our room key, for safe keeping, and as soon as we walked in, they all immediately knew which one was ours. Such a pleasant experience. Having a toddler on a strict sleep schedule, I was worried about the noises from other rooms; however, apparently the rooms are all soundproof which was very comforting.
In addition to the great staff and comfort of the hotel, the location is perfect. You can’t get any better than this. It’s right in between two metro stations, at least a 2 minute walk to both.
We will definitely stay here again!
Comment from Hotel Management
23 Apr 2024 by Aaron, Hotel Management
Dear Bria,Thank you so much for your glowing review! We're thrilled to hear that you and your family had such a wonderful stay with us at Gallery Hotel during your visit to Barcelona. It's fantastic to know that our staff made you feel right at home and provided such attentive service throughout your stay.We understand how important it is to have a comfortable and peaceful environment, especially when traveling with a young child, so we're delighted to hear that you found our soundproof rooms to be so reassuring. Our team works hard to ensure that every guest enjoys a restful night's sleep.We couldn't agree more about our prime location! Being situated between two metro stations makes exploring Barcelona incredibly convenient, and we're delighted that this added to the enjoyment of your stay.Thank you for choosing Gallery Hotel, and we look forward to welcoming you back again soon for another memorable stay! If there's anything else we can assist you with in the meantime, please don't hesitate to let us know.Best regards,Aarón HernándezFront desk assistant manager
by A verified traveler
Posted 13 Apr 2024
Excellent hotel, conveniently located, very accommodating staff. Would be happy to stay again.
Comment from Hotel Management
15 Apr 2024 by Aarón, Hotel Management
Dear Ahmed Adam,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your stay at our hotel and that our staff could accommodate you well and help you with all your needs.We would be more than happy to welcome you back in the future and provide you with another exceptional experience.Best regards,Aarón HernándezReception & Reservations Assistant Manage
by A verified traveler
Posted 8 Apr 2024
Very friendly stuff , room is very clean definitely will recommend
Comment from Hotel Management
12 Apr 2024 by Aarón Hernández, Hotel Management
Dear Arturo,Thank you for choosing Gallery Hotel for your last stay in Barcelona.We are delighted to read that it will be your personal recommendation for our wonderful city. Our staff mainly focus on service and creating found memories with us.It will be an absolutely pleasure to welcome you back in your next visit to Barcelona.Best regards,Aarón HernándezReception & Reservations Assistant Manager
by A verified traveler
Posted 3 Apr 2024
Beds were horribly uncomfortable
Comment from Hotel Management
9 Apr 2024 by Aarón Hernández, Hotel Management
Dear Adis,Thank you indeed for taking the time to relay your honest feedback of your recent stay with us. We are glad to see that in general the hotel meet your expectations.Your feedback regarding the bed is also noted and we will look into this further and see how we can improve it. We trust we will have the opportunity to welcome you back to Gallery Hotel.Best regards,Aarón HernándezFront desk assistant manager
by A verified traveler
Posted 30 Mar 2024
The European rooms are smaller than US’s room
They do not provide a sharp container for diabetics needles.
They told me that in Europe do not use face towels, but Rome does.
Not enough outlets. 😟
Comment from Hotel Management
9 Apr 2024 by Aarón Hernández, Hotel Management
Dear Helen,Thank you indeed for taking the time to relay your d honest feedback of your recent stay with us. We are happy to see that your general stay was pleasant.We kindly inform you that in Spain at least is not that common to use those towels, even though the hotel have under request. It is true that the hotel does not have a container for needles in each room but our front desk staff can get rid of them.We truly hope that you will have a chance to return to Barcelona and we would be so grateful to be able to welcome you back.Best regards,Aarón HernándezReception & Reservations Assistant Manager
