Ratings based on 1,346 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Apr 2024
Good location, helpful staff. Good WiFi
Loud noise if window is open. Some nights lout noise from other guest, but bearable.
Torn chair,, fabric on chair is old. AC not working, could not get it to blow. A fan would be nice. No exhaust in bathroom!!!
Floors in the room need a good cleaning/moping. turned my feet black.
Cable was pathetic, most channels like CNN or other don't work. Wish I had more news and movies.
Comment from Hotel Management
23 Apr 2024 by M.Duran, Hotel Management
I am truly sorry to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. We hope to be able to welcome you again and have another opportunity to serve your better. Once again, thank you for your valued feedback. Kind regards
by A verified traveler
Posted 10 Apr 2024
No house keeping during my 4 night stay, very noisy. Bell chimes every 15 minutes, metro trembling the building and vagabonds screaming early in the morning. I recommend only if you want to be central to Barcelona.
Comment from Hotel Management
17 Apr 2024 by M.Duran, Hotel Management
Thank you very much for choosing Citadines Ramblas for your stay in Barcelona. In our concept as Apart’hotel weekly cleaning service is included for stays more than 6 nights. Extra cleaning service is available on demand with extra charges. This information is available on the websites; however, I am sorry for the misunderstanding. . Our apologies for the inconvenience with noise issues, while we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We hope to be able to welcome you again and have another opportunity to serve your better. Once again, thank you for your valued feedback. Kind regards
by A verified traveler
Posted 18 Mar 2024
BEST OPTION EVER. I WAS AFRAID ABOUT ENVIRONMENT BUT NEVER MIND. AT LAS RAMBLAS, THIS HOTEL WORTH A LOT.
Comment from Hotel Management
20 Mar 2024 by M.Duran, Hotel Management
Thank you very much for choosing Citadines Ramblas for your stay in Barcelona. We are glad to learn that you enjoyed your stay with us, and we are grateful for your review and positive comments. We hope to welcome you again. Best regards.
by A verified traveler from buena park
Posted 13 Mar 2024
Despite its great location, the hotel lacks in management skills. The rooftop bar is noisy, with the added annoyance of a nearby water pump generating unpleasant mechanical sounds. Customers using the rooftop frequently traverse to the third floor restroom, resulting in overall noise disturbances across all levels. During my stay, the heater was malfunctioning, and I was provided only one damp extra blanket. The coffee maker was inconveniently placed, making it nearly impossible to use, and the faulty door handle on the window exacerbated street noise. Communication with management was hindered by their limited English proficiency. Given the chance, I would opt for a quieter hotel, even if it means sacrificing proximity.
Comment from Hotel Management
20 Mar 2024 by M.Duran, Hotel Management
Thank you very much for taking time sending us your feedback. . While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. Just we don't have a bar at the roof top and it is on the 9th floor. I don't understand why traversing the 3rd floor. Our apologies for the inconvenience with noise issues. We hope to be able to welcome you again and have another opportunity to serve your better. Kind regards.
by A verified traveler
Posted 4 Mar 2024
The room was nice and clean, and the location was perfect. Plenty of shops around and the grocery store was right across the Hotel so that was very convenient. Plus they had Security before you enter the building so I felt very safe. Enjoyed my stay and I will book again in the future.
Comment from Hotel Management
20 Mar 2024 by M.Duran, Hotel Management
Thank you very much for choosing Citadines Ramblas for your stay in Barcelona. It is always a pleasure to receive positive comments and I truly appreciate you taking the time to send this to us. I am glad to read that our staff took great care of you and that our location and facilities was of your convenience. I really hope to have a chance to welcome you back very soon. Kind regards,
by A verified traveler
Posted 29 Jan 2024
Stayed at this property for 8 days and the hotel has a lot of amenities and 24 desk and security. I really like the area it was in because it is close to almost everything in La Rambla
Comment from Hotel Management
5 Feb 2024 by M.Duran, Hotel Management
Thank you very much for choosing Citadines Ramblas for your stay in Barcelona. I am delighted to learn that your overall experience was satisfied with your recent stay with us and that you enjoyed the central location of our property in the heart of the city. Yours sincerely
by A verified traveler
Posted 23 Jan 2024 on Hotels
Comment from Hotel Management
5 Feb 2024 by M.Duran, Hotel Management
Thank you very much for choosing Citadines Ramblas for your stay in Barcelona. I am delighted to learn that your overall experience was satisfied with your recent stay with us and that you enjoyed the central location of our property in the heart of the city. Yours sincerely
by A verified traveler
Great stay in Barcelona
Posted 25 Dec 2023 on HotelsGreat size room, great location, staff helpful.
Comment from Hotel Management
3 Jan 2024 by M.Duran, Hotel Management
Thank you very much for choosing Citadines Ramblas for your stay in Barcelona. I am delighted to learn that your overall experience was satisfied with your recent stay with us and that you enjoyed the central location of our property in the heart of the city. Yours sincerely
by A verified traveler
Posted 19 Dec 2023
Location was excellent, right in the middle of La Ramblas with several train and bus stations nearby, and variety of food and shopping choices, all within walking distance.
However, because we were Asians ( I can't think of any other sensible reason), we were initially given a room where the TV remote doesn't work, the lights were dim and you had to pay for daily cleaning. We were too tired to say anything so we took the room, at least it was peaceful and quiet.
What took the cake for us was the presence of roaches in the room! We marched straight to the reception and basically told them this was the first time I had stayed in a hotel, Citadines no less, that had roaches.
Guess what? We were given another room in the newer wing where EVERYTHING works and it was such a bright clean room compared to the dark, dingy corner room we were given earlier.
Reception did not even apologise when we told him about the roaches, only upon checking out did they ask about our stay. We're not the kind of guests that usually cause any problem with unreasonable demands & complaints; we would have probably continued to stay in the first room if not for the roaches.
So, Asians and non-European travellers, please beware this double standards that's still being practised in some places. It's so unethical.
Comment from Hotel Management
3 Jan 2024 by M.Duran, Hotel Management
. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. . However, I can assure you that we value your feedback and your feedback will be utilised to improve our service. We hope to be able to welcome you again and have another opportunity to serve your better. Once again, thank you for your valued feedback. Kind regards
by A verified traveler
Posted 16 Dec 2023
Comment from Hotel Management
18 Dec 2023 by M.Duran, Hotel Management
Thank you very much for your great score. We are delighted to learn that you enjoyed your stay with us, thank you to choosing Citadines Ramblas for your visit. Best Regards.
