Ratings based on 978 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Apr 2024
Great location and extremely walkable. Everything I had planned was in walking distance. The breakfast was very underwhelming. I paid extra to include breakfast and it was not good. I love the workout and the gym area was not the best. The machines were old and rusted.
Comment from Hotel Management
28 Apr 2024 by Eric Mesa - 2nd Front Office Manager, Hotel Management
Dear Seidrick, Thanks for your time making the review of your stay as well for the punctuation on it.We are really sorry to hear your opinion about your time with us, our main goal is to provide our guests an enjoyable stay as you can see in many other reviews and it is clear this time we couldn't make it.For us, it would be a pleasure if you could give us a second chance in the future.Kindest regards,
by A verified traveler
Posted 26 Apr 2024
This is a stylish property, very convenient location. An easy walk to the centre or to the Gothic Quarter. The Breakfast was buffet style and a massive choice, we had one of the better rooms with a two person balcony overlooking Barcelona. My initial impression was that the huge bed was too firm but this was not at all noticeable after the first night. This hotel initially gave the impression of being Gay centric, it does cater for this community but also for heterosexual. I thought the staff were great, especially Juliette, others too. Summary: Easy to get to from airport on the bus, great accommodation, excellent location, friendly staff, very good location for bars, restaurants and shops too.
Comment from Hotel Management
27 Apr 2024 by Eric Mesa - 2nd Front Office Manager, Hotel Management
Dear Kevin, Thank you for make the review of your stay!We are really happy to know your opinion about our staff and hotel facilities. We hope you had a great time at Axel Hotel Barcelona as well as seeing you really soon.Kindest regards,
by A verified traveler
Posted 20 Apr 2024
Axel Hotel Barcelona missed the mark on several levels, but for location it was spot on. An easy walk to many cafes, bars and attractions. Metro was just a few blocks away and can get you around town, but bring hand sanitizer, likely where picked up a funk.
As for the hotel itself. Staff were friendly, willingly got taxis and handled luggage. We included the extra cost for breakfast. Lots of selections, pastries and fruit very good. The scrambled eggs were ice cold as were the other items in the food warmers. I am talking not even the least bit warm.
Room service was offered and explained in the literature and by the front desk. There was no such service, the phone rang off the hook every time we tried.
We are not used to paying premium price and have to sit on the floor to sort through our luggage or put dirty luggage on the bed. On the second day I asked for two luggage racks and the desk told me housekeeping would bing them at the next day’s cleaning. We returned the next day to a clean room and no rack. I complained and finally the following day one rack appeared. I gave up on getting a second rack.
The advertisement for this place shows a sleek pool and hot tub. The pool was like an ice plunge bath and the hot tub was no way near warm and you could not activate the jets.
I only utilized the gym once, it was basic and that’s all that’s needed but rust all over the equipment.
I wouldn’t call it a gay hotel there were many friendly heterosexuals.
Comment from Hotel Management
21 Apr 2024 by Eric Mesa - 2nd Front Office Manager, Hotel Management
Dear Richard, Thank you for make the review of your stay with us.We are really sad that your stay was not meeting up your expectations, we are going to look further to these things in order to check what was wrong and fix it.Our main goal is to provide our guests a enjoyable stay as well them feel like home and, in this case, clearly we couldn't. It would be huge a pleasure if you could give us a second chance to provide you with an excellent stay as in much other cases, under Axel Hotel's standards. Kindest regards,
by A verified traveler from Venice
Posted 17 Apr 2024
Fantastic place and located in a wonderful walking district with excellent food options! Close to the metro and all the famous walking streets. Wi-Fi was a bit slow at times but otherwise, our stay was fantastic!
Comment from Hotel Management
18 Apr 2024 by Daniel -Front Office Manager, Hotel Management
Dear Steven, Thank you for your words. We are so glad to know that you stay was good.We are looking forward to seeing you soon.Regards
by A verified traveler
Posted 9 Apr 2024
Everything was good except the bed
Very stiff - flat bed - sorry to say it was terrible
Comment from Hotel Management
9 Apr 2024 by Asier, Hotel Management
Dear Kimbery, thanks for your review. We are sorry to read that you werent happy with our bed. They were changed few months ago in order to improve the comfort in the hotel. We hope to host you next time
by A verified traveler
Posted 2 Apr 2024
Comment from Hotel Management
3 Apr 2024 by Daniel -Front Office Manager, Hotel Management
Dear Gary,Thank you so much for your words.We are glad to know that you enjoyed in your last stay and we are looking forward to seeing you soon.Kind regards
by A verified traveler
Posted 1 Apr 2024
Great central location, friendly staff
Comment from Hotel Management
3 Apr 2024 by Daniel -Front Office Manager, Hotel Management
Dear Niclas, Thank you for your words.We are glad to know that you had a nice stay with us and we are looking forward to seeing you soon.Best regards
by A verified traveler
Posted 1 Apr 2024
This is the second Axel property that I’ve stayed at in Barcelona. I stayed at the Axel Too Not too far away from this one. Both are really nice. Its location is right in the middle of everything and within walking distance to a lot of the bars. The staff was super helpful when checking in. Got a free upgrade which was really nice. Took advantage of the hot tub/sauna/steam room which was super relaxing and just what I needed after traveling the whole day. There’s even a rooftop bar with some entertainment. It was kind of slow that night I was there but it was convenient and they offer a free drink as a guest. The room was nice, with a city view from the balcony, and the little box with everything need that they give (shampoo, conditioner, lotion and body wash) is always a nice touch. Would definitely stay here again the next time I come through Barcelona.
Comment from Hotel Management
3 Apr 2024 by Daniel -Front Office Manager, Hotel Management
Dear Jason, Thank you for you review. We are glad to know that you had a nice stay with us and we are looking forward to seeing you soon.Kind regards
by A verified traveler
Posted 13 Feb 2024
Asked for something never brought it up.
Comment from Hotel Management
14 Feb 2024 by Eric Mesa - 2nd Front Office Manager, Hotel Management
Dear Edwin, Thank you for taking time to make the review of your stay. We are really sorry to hear about that inconvenience you had during your stay. For us, it would be a pleasure if you could give us a second chance in order to provide you with a sweetener stay under Axel Hotels' values. Kindest regards,
by A verified traveler from Vancouver
Posted 9 Feb 2024
Very clean, bed was very comfortable, perfect area for touring, lots of close by restaurants and gay bars. Already planning to go back.
Comment from Hotel Management
12 Feb 2024 by Daniel -Front Office Manager, Hotel Management
Dear Ralph, Thank you for your words. We are gald to know that you had a nice stay with us.Kindest regards
