Ratings based on 984 Verified Reviews
4.0 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
Poor service not one member of staff smiles.
Judith at checkin had a face like she'd just had root canal surgery. No thankyou for choosing or welcome.
Restaurant service poor waited 45 mins for check food less than average
Bar service 15mins for a drink
No tea coffee facilities
Went down to restaurant to get a cup of coffee lines at 2 fancy coffee machines waited 20 mins.
Noisy doors banging and people next door snoring.
Serious staff training needed and invest in more coffee machines.
Bus was full to airport so had to get taxi to pick car rental. Why not put another bus on hotel is full.
MY ADVICE IS AVOID
I USUALLY STAY AT BAH
Barcelona airport hotel none of these issues.
It wad so bad i checked out and came to BAH for my second night.
Do yourself avoid
by A verified traveler
Posted 1 May 2024
by A verified traveler
Posted 22 Apr 2024
Great place
Comment from Hotel Management
23 Apr 2024 by Toni M., Hotel Management
Dear Brian, Thank you very much for staying with us and also for taking the time to complete the comments on Expedia regarding your stay with us. The feedback you have provided in the various areas is very important to us as it helps us to monitor and further improve the standard of our products and services we offer you. We are glad you had a lovely stay. Sincerely yours, Toni Martos - Hotel FrontAir Congress Manager
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Toni M., Hotel Management
Dear Karen, Thank you very much for staying with us and also for taking the time to complete the comments on Expedia regarding your stay with us. The feedback you have provided in the various areas is very important to us as it helps us to monitor and further improve the standard of our products and services we offer you. We are sorry you didnt enjoy your stay. Sincerely yours, Toni Martos - Hotel FrontAir Congress Manager
by A verified traveler
Posted 19 Apr 2024
I was very impressed with their airport shuttle. They sent me the times of airport pickups at the two terminals and the pickup times were precise. This was very important to me since I was traveling alone at night
Comment from Hotel Management
22 Apr 2024 by Toni M., Hotel Management
Dear Carol, Thank you very much for staying with us and also for taking the time to complete the comments on Expedia regarding your stay with us. The feedback you have provided in the various areas is very important to us as it helps us to monitor and further improve the standard of our products and services we offer you. We are glad you had a nice stay. Sincerely yours, Toni Martos - Hotel FrontAir Congress Manager
by A verified traveler
Posted 11 Apr 2024
Airport shuttle was right on time - they have a set schedule. Hotel is in a mall so very convenient for shopping and eating
Comment from Hotel Management
11 Apr 2024 by Toni M., Hotel Management
Dear Carol, Thank you very much for staying with us and also for taking the time to complete the comments on Expedia regarding your stay with us. The feedback you have provided in the various areas is very important to us as it helps us to monitor and further improve the standard of our products and services we offer you. We are glad you had a lovely stay. Sincerely yours, Toni Martos - Hotel FrontAir Congress Manager
by A verified traveler
Posted 24 Mar 2024
I picked this hotel because it has 24 complimentary shuttle to the airport. What is an added bonus for this hotel is that it is nest to a shopping mall so there was somewhere to go rather than just sitting in the room. Only reason I did not give 5 stars is the room was hot. Apparently the heating and cooling is the same hotel wide and with it being spring hotel was still set on heat. We were able to open a window and get the room cooled down.
Comment from Hotel Management
25 Mar 2024 by Toni M., Hotel Management
Dear Debbie, Thank you very much for staying with us and also for taking the time to complete the comments on Expedia regarding your stay with us. The feedback you have provided in the various areas is very important to us as it helps us to monitor and further improve the standard of our products and services we offer you. We are sorry foe the invonceniences with the climate. The building does not allow heat and cool at the same time. Sincerely yours, Toni Martos - Hotel FrontAir Congress Manager
by A verified traveler
Posted 17 Mar 2024
The shuttle times are not frequent enough. The staff at check in were less than helpful. The room was small and quite basic which is fine (minus the lack of water bottles or conditioner). The dinner menu/offer was deceiving however the bar staff were kind and helpful. Outdoor area was nice. Spa was nice but quite busy and dirty. sleep was difficult as our room was right above the bar and the hallways carry sounds right into the room.
Comment from Hotel Management
18 Mar 2024 by Toni M., Hotel Management
Dear Alana, Thank you very much for staying with us and also for taking the time to complete the comments on Expedia regarding your stay with us. The feedback you have provided in the various areas is very important to us as it helps us to monitor and further improve the standard of our products and services we offer you. We are sorry for the inconveniences during your stay, please accpet our sincere apologies. Sincerely yours, Toni Martos - Hotel FrontAir Congress Manager
by A verified traveler
Posted 10 Mar 2024
Property was very clean. friendly staff
Comment from Hotel Management
11 Mar 2024 by Toni M., Hotel Management
Estimada Yolanda, Muchas gracias por alojarse con nosotros y también por tomarse el tiempo para completar los comentarios de Expedia relativos a su estancia con nosotros. Los comentarios que nos ha proporcionado en las distintas áreas son muy importantes para nosotros ya que nos ayudan a controlar y mejorar aún más el nivel de nuestros productos y servicios que le ofrecemos. Nos alegramos que tuviera una estancia agradable. Atentamente, Toni Martos - Director del Hotel FrontAir Congress
by A verified traveler
Posted 2 Mar 2024
Comfortable stay, the shuttle service was very useful
Comment from Hotel Management
4 Mar 2024 by Toni M., Hotel Management
Dear Todd, Thank you very much for staying with us and also for taking the time to complete the comments on Expedia regarding your stay with us. The feedback you have provided in the various areas is very important to us as it helps us to monitor and further improve the standard of our products and services we offer you. We are glad you had a pleasant stay. Sincerely yours, Toni Martos - Hotel FrontAir Congress Manager
