Ratings based on 248 Verified Reviews
3.8 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Sep 2019 on Hotels
by A verified traveler from Barcelona
Posted 18 Sep 2019
Well organized and good place to tour around city.
by A verified traveler
Nice apartment, unclear procedures for getting in.
Posted 17 Jun 2019 on HotelsThe apartment was lovely, spacious but very bare. No tea towel, washing machine powder, tea, coffee etc it was very clean and secure. We did find an issue with booking in. Upon getting dropped off at the apartment address with no other instructions from the booking agency, we found it locked and had no idea what to do next. I then noticed a sign stating that we needed to walk 2 blocks up the street to a booking office. This was totally unexpected and inconvenient although the guy was very nice and helpful.
Upon leaving, he said we could leave our bags in their office all day till our flight etc. On the web site it says that the office is open 9am-11pm and he confirmed this. We turned up with full luggage in tow at 9.20am to find it closed with a sign saying ‘Back in 30 minutes” —- from when??
We then needed to lug our bags down the street to sit and wait for the office to open which was very unexpected. We were also told that the office closed at 5.
We were amused to read reviews which were 2 years old that said the same thing about booking in issue. So, does anyone from the company read the reviews?!
by A verified traveler
Posted 12 May 2019
Great location for exploring Barcelona .Easy access to transport links
by A verified traveler
Great location
Posted 8 Oct 2018 on HotelsGood location - easily walkable from Barcelona Sants and metro station only 3 blocks away. Plenty of local supermarkets and amenities. Apartment was great
Comment from Hotel Management
4 Dec 2018 by Adriana, Hotel Management
Dear guest,
Thank you, we appreciate your feedback!
by A verified traveler from DePere, WI
Posted 9 Jul 2018
Shuttle driver was very helpful. Unfortunately the washing machine we were planning to use was not working.
Comment from Hotel Management
17 Jul 2018 by Adriana B, Hotel Management
Dear Susan,
Thank you for your feedback. We are sorry we didn´t know about the washing machine so we could have fixed it on time since we have a very good maintenance team. Regards
by A verified traveler
customer service fail
Posted 28 Jun 2018 on HotelsDidn't get to stay there arrived after an international flight to find they "couldn't have us stay there due to plumbing". They did book us at another place and payed for the taxi only to find we were at an apartment and needed to wait another hour to get in total 2-3 hours wasted and they should have attempted to contact us rather than have us walk up to nothing, then at least don't send us on a taxi to sit on a curb.
Comment from Hotel Management
1 Jul 2018 by Adriana B, Hotel Management
Dear Anthony,
Thank you for your comments. We apologize for the inconvenience. We have had indeed a plumbing issue and that is why we booked you a 3 bedrooms apartment (instead of a 2 bedrooms ) and paid the taxi to the new apartment. We have tried to contact you by phone as soon as we noticed the issue but you were already in the plane. I am sorry you were dissapointed but we did everything possible to offer you a better option.
by A verified traveler from Virginia, USA
Good location but confusing check in instructions
Posted 27 Jun 2018 on HotelsLocation is good but check in instructions are misleading. We took taxi to apt address only to find out check in was further ahead by 2 blocks. Also blanket had stain. Overall was fine.
Comment from Hotel Management
1 Jul 2018 by Adriana B, Hotel Management
Dear Khawaja,
Thank you for your comments. We will further check our check in instructions to make sure there won´t be anything confusing.
by A verified traveler
Great Neighborhood feel
Posted 10 Jun 2018 on HotelsI loved the apartment. Easy after hours check in. Clean, roomy and comfortable. The washer didn’t seem to work as it appeared the handle was broken off. The walls seem thin as the dog barked next door and a childcare was outside of balcony. Plenary of local eats. Easy to eat to bus station.
Comment from Hotel Management
12 Jun 2018 by Adriana B, Hotel Management
Dear Deanna,
Thank you for your feedback!
Best regards
by A verified traveler
Good size space and comfortable
Posted 19 May 2018 on HotelsWe thought this was a good value and nice space. The unit was in good condition and had plenty of room. It would be nice if you were able to check in in the building itself after hours (if after a certain time, you must go to another building located nearby) - however this wasn’t a big deal. It’s not clear to me what the housekeeping service is supposed to be. One day, they just left new towels, but didn’t tidy up or make the beds. Another day, they did. Overall, would stay again.
Comment from Hotel Management
6 Jun 2018 by Adriana B, Hotel Management
Thank you for your comments!
