Ratings based on 350 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
We had a nice stay at Acacia. It is in a less touristy neighborhood but just a block from the Metro so it was convenient to get around. The front desk staff was excellent and very helpful. The restaurants in the area were patronized by locals and very authentic. Our favorite was O Retornino. There's a small kitchen but you need to ask for a kettle and there was only an Spanish coffee maker that we did not know how to use. Also the shower was part of a tub enclosure and was difficult to step in and out of. Overall we had a nice 2 day stay.
by A verified traveler
Dissapointing
Posted 27 Jan 2024 on HotelsProperty is in desperate need of renovation it’s old and reminds me of hotels in the 80s in Spain. On arrival I was told coffee is available in lobby so the next morning down I come as there’s NO Tea and coffe in apartment which I find bizarre for a so called 4* rated, only to find no capsules for the machine when I enquired was informed €1 for a capsule. I have stayed in many 4* properties and this is not.
by A verified traveler
Posted 3 Sep 2023 on Hotels
by A verified traveler
Posted 4 Aug 2023 on Hotels
by A verified traveler
Won’t stay here again
Posted 16 Jul 2023 on HotelsHardest bed we ever slept on. They wouldn’t give us extra pillows or blankets.
by A verified traveler
Posted 19 Sep 2022
The apartment was a good size for the two of us but would be cramped if another person was using the sofa bed. Exceptionally clean and serviced each day. All staff were friendly especially Jasmine the receptionist. Our apartment was at the back so a bit dark but cool. The pool was more of a plunge pool but great to cool off on the roof terrace. Very central, metro few yards up from the apartment, great cafes and an Aldi just up the road. We walked to all the major sights as directed by Jasmin who provided a street map and circled all the main attractions. Great service, really helpful and welcoming staff team. The only downside was the roof terrace didn’t open till 10.30, would have been nice to go up early morning for a dip in the pool to start the day
by A verified traveler
Posted 2 Aug 2021 on Hotels
An ideal hotel for a family. Very friendly, cooperative staff, who were understanding of our needs. Very good location.
by A verified traveler
A ok Ako
Posted 29 Oct 2020 on HotelsOk. Let's make this clear. I didn't stay at the Acacia Suites. Due to Covid-19 it was closed. I was transferred to another hotel in the same group, Ako Suites.
I arrived very late at the hotel but it does have a 24 hour front desk, very helpful.
I thought that it was going downhill after this. The system was down and he actually had to go to a room to ensure it was ready. No the best. Then when i get to the room, there is the unmistakable smell of smoking in the room. I couldn't go back down to reception, i was too tired. I have come across this with Spanish hotel rooms before. Windows open. By morning it was loads better.
The room was spacious. Nice little kitchen area with a microwave and a hob. A kettle would have been nice but i made do.
Bed was ok. Could've been a bit softer but it did. Bathroom with over bath shower was ok but it would have been better with a mixer tap, just for convenience.
I thought i was the only person in the place. There was no restaurant because of restrictions in the city. I visited the supermarket for food next day. Aldi is basically beside the hotel.
Housekeeping came in everyday and were wonderful.
You can't really judge hotels at the moment but this one was fine. I'd stay here again with no complaint.
by A verified traveler
Posted 8 Feb 2020 on Hotels
Goo hotel clean and good location, friendly recption but the sofabed was uncomfortable.
by A verified traveler
Posted 7 Feb 2020 on Hotels
All went well, but the sofa bed is not comfortable
