Ratings based on 1,532 Verified Reviews
4.3 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
I always enjoy staying at your hotel - pleasant staff, nice hotel and excellent service
Comment from Hotel Management
2 May 2024 by Farid, Hotel Management
Dear Sharon,We are writing to express our sincere gratitude for choosing to stay at The Heritage Hotel Manila. It was our pleasure to have you as our guest, and we are thrilled to know that you had a positive experience. Should your travels bring you back to Manila, we would be honored to have you as our guest again. Our doors are always open to provide you with another memorable stay.Thank you once again for choosing The Heritage Hotel Manila. We value your patronage and look forward to welcoming you back soon.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila
by A verified traveler
Posted 1 May 2024
Friendly staff!
Comment from Hotel Management
2 May 2024 by Farid, Hotel Management
Dear Kelly,We are writing to express our sincere gratitude for choosing to stay at The Heritage Hotel Manila. It was our pleasure to have you as our guest, and we are thrilled to know that you had a positive experience. Should your travels bring you back to Manila, we would be honored to have you as our guest again. Our doors are always open to provide you with another memorable stay.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila
by A verified traveler
Posted 30 Apr 2024
The bathrooms need improvement! Sorry 😕
Comment from Hotel Management
1 May 2024 by Farid, Hotel Management
Dear Remegia, We wanted to take a moment to express our heartfelt gratitude for the 5-star rating you left for us. On another note, you will be pleased to know that our guest rooms will undergo refurbishment this year.Once more, thank you for your generous rating We truly appreciate your support and look forward to the opportunity of welcoming you back in the future.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila
by A verified traveler
Posted 29 Apr 2024
Location andrestful
Comment from Hotel Management
30 Apr 2024 by Farid, Hotel Management
Dear Manuel,We are very thankful for choosing to stay at The Heritage Hotel Manila. It was our pleasure to have you as our guest, and we are thrilled to know that you had a positive experience. Should your travels bring you back to Manila, we would be honored to have you as our guest again. Our doors are always open to provide you with another memorable stay. We value your patronage and look forward to welcoming you back soon.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila
by A verified traveler from Weno Chuuk
Posted 29 Apr 2024
Front desk clerks very friendly
Comment from Hotel Management
29 Apr 2024 by Farid, Hotel Management
Dear Anthony,Thank you very much for your kind review and the 5-star rating! This is very much appreciated.We hope to make your next visit just as positive. Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila
by A verified traveler
Posted 28 Apr 2024
Love the buffet friendliness of the staff
Comment from Hotel Management
29 Apr 2024 by Farid, Hotel Management
Dear Aurora,Thank you very much for your kind review and the 5-star rating! This is very much appreciated.We hope to make your next visit just as positive. Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila
by A verified traveler
Posted 28 Apr 2024
People are helpful and food are good
Comment from Hotel Management
29 Apr 2024 by Farid, Hotel Management
Dear Aurora,We are always pleased to receive feedback from our guests about their stay with us, and we are delighted with your rating and comments - thank you very much. Looking forward to your next visit! Have a wonderful day! Sincerely, Farid Schoucair General Manager The Heritage Hotel Manila
by A verified traveler
Posted 28 Apr 2024
Property clean and in good condition
Comment from Hotel Management
29 Apr 2024 by Farid, Hotel Management
Dear Michael,We are always pleased to receive feedback from our guests about their stay with us, and we are delighted with your rating and comments - thank you very much. Looking forward to your next visit! Have a wonderful day! Sincerely, Farid Schoucair General Manager The Heritage Hotel Manila
by A verified traveler
Posted 28 Apr 2024
Air conditioning can be better
Comment from Hotel Management
28 Apr 2024 by Farid, Hotel Management
Dear Hilario,I want to thank you for making us your choice of accommodation and for taking the time to write us a review. And thank you for the 3-star rating!Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
28 Apr 2024 by Farid, Hotel Management
Dear Ali,I want to thank you for making us your choice of accommodation and for taking the time to write us a review. And thank you for the 5-star rating!Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila
