Ratings based on 958 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
Excelente y muy cerca del aeropuerto
by A verified traveler
Posted 27 May 2024
Todo excelente. Buena atención
by A verified traveler
Posted 27 May 2024
The location is perfect and the free transportation
by A verified traveler
Posted 26 May 2024
Close to airport, free shuttle, large rooms, exceptionally well appointed bathroom
Comment from Hotel Management
27 May 2024 by Laura López, Voice of Customer Coordinator, Hotel Management
Dear Ms Lori,Thank you for such a positive review.We're thrilled to hear that our proximity to the airport and complimentary shuttle service added convenience to your journey. It's wonderful to know that you found the rooms to be spacious and the bathroom exceptionally well-appointed, reflecting our commitment to providing a superior room experience. We pride ourselves on our service culture, ensuring every guest feels cared for during their stay. Your kind words about the cleanliness and overall condition of our hotel are truly appreciated by our team.It would be our pleasure to have you return on another occasion. Very best wishes,Laura López, Voice of Customer Coordinator
by A verified traveler
Posted 26 May 2024
Pool not open, staff told me to wake up at 8am to as for my laundry to be done bc apparently 3pm is too late to ask, I woke up at 7:30am just for them to tell me that they actually aren’t doing laundry that day and reffed me to walk 12min away to a laundry mat for my laundry… overall not worth the price at all would not go again!
Comment from Hotel Management
27 May 2024 by Laura López, Voice of Customer Coordinator, Hotel Management
Dear Ms Kiana,Thank you for taking the time to leave a review.We do our best to offer competitive prices, and we deeply regret that you were not satisfied in this regard. Please rest assured that your feedback has been duly noted and will be taken into consideration.We hope to be able to welcome you back for an improved stay.Kind regards,Laura López, Voice of Customer Coordinator
by A verified traveler
Posted 25 May 2024
Great staff
Comment from Hotel Management
27 May 2024 by Laura López, Voice of Customer Coordinator, Hotel Management
Dear Ms Glenda,Thank you for such a positive review.We are glad we were able to meet all your requirements for a perfect stay.It would be our pleasure to have you return on another occasion. Very best wishes,Laura López, Voice of Customer Coordinator
by A verified traveler
Posted 24 May 2024
Beautiful lobby, very nice and large rooms and super close to the airport. I recommend this place for those needing a well priced hotel near the airport.
Comment from Hotel Management
24 May 2024 by Laura López, Voice of Customer Coordinator, Hotel Management
Dear Carlos,Thank you for such a positive review of your stay.We are delighted to hear that our lobby made a lasting impression and that you found the rooms to be spacious and well-appointed. It is also gratifying to know our proximity to the airport was convenient for your travel needs. Our team strives to provide a superior room experience, and your feedback serves as a wonderful affirmation of their efforts.We look forward to welcoming you back on future occasions. Best wishes,Laura López, Voice of Customer Coordinator
by A verified traveler from Tucson
Posted 22 May 2024
The breakfast buffet is very good.
Comment from Hotel Management
23 May 2024 by Laura López, Voice of Customer Coordinator, Hotel Management
Dear Ms Marina,Thank you for such a positive review.We are glad that you had a pleasant stay and appreciated our high standards and quality service. Our dedicated team always aim to deliver the best experience to all of our guests and your kind words are truly rewarding.It's great to hear that you were able to make the most of our tasty breakfast, and hope it kick-started your day.It would be our pleasure to have you return on another occasion. Very best wishes,Laura López, Voice of Customer Coordinator
by A verified traveler from CLYDE HILL
Posted 22 May 2024
Cx
Comment from Hotel Management
27 May 2024 by Laura López, Voice of Customer Coordinator, Hotel Management
Dear John,Thank you for taking the time to provide your feedback.We are delighted that you enjoyed your stay with us and we are glad that the high standards we set ourselves met your expectations.However, please know that we have noted your concern about our prices; these can fluctuate at certain times of the year, but we assure you we do our best to keep them competitive.We hope to have the opportunity of welcoming you back in the future. Best regards,Laura López, Voice of Customer Coordinator
by A verified traveler
Posted 21 May 2024
The airport shuttle was super convenient and the bathroom was super nice
Comment from Hotel Management
21 May 2024 by Laura López, Voice of Customer Coordinator, Hotel Management
Dear Ms Magaly,Thank you for such a positive review.We're delighted to hear that the airport shuttle added convenience to your travels and that the bathroom facilities met your expectations, offering a touch of comfort to your stay. Our team strives to provide excellent service and we're grateful that these aspects contributed positively to your room experience.Your satisfaction with the room cleanliness and overall hotel condition is very important to us, and we're pleased to see these areas met your standards. We continuously work on enhancing our service culture to ensure a pleasant stay for all our guests.We are also glad to know that our amenities were to your liking. We take pride in offering a variety of conveniences, such as our minibar and Rituals toiletries, to enhance our guests' experiences.It would be our pleasure to have you return on another occasion. Very best wishes,Laura López, Voice of Customer Coordinator
