Ratings based on 23 Verified Reviews

4.2 out of 5
92% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 26 Jan 2024
Great food!
5 out of 5
by A verified traveler

Large family stay

Posted 19 Jan 2024 on Hotels
We just needed a comfortable place to stay in Banyuwangi for a family of 6 that had a pool. The rooms were very clean and comfortable. Decent AC and very good pillows. The pool area is nice. The wine bar and bakery are good and reasonable priced. We used the restaurant for breakfast and the barbecue evening. So much food and many choices. The breakfast was 5 star. As with many places in Indonesia English is not guaranteed, but i feel front-line staff probably should know enough for simple requests. The only complaint I have is in regards NOT having our family rooms next to each other, despite their being connecting door and booking months ago. Overall, great value for money and really good food. I will stay longer next time.
4 out of 5
by A verified traveler

Posted 17 Dec 2023
The property itself is pretty good. I just didn't like the fact that i can't control the temperature in my room. The front desk sent an engineer to adjust the a/c unit, but that didn"t help. My room was warm, the lobby was warm and the restaurant was warm, i found it really uncomfortable sweating in the common areas. For a large hotel, i really found this unacceptable that they would not bump up the a/c, hence the lower score. The staff itself were really friendly and courteous.
4 out of 5
by A verified traveler

Great place, just starting to need a little love

Posted 20 Mar 2023 on Hotels
I've stayed here many times over the years, but it is starting to look tired. The last three rooms that I've stayed in have all had faulty AC controllers (not allowing you to know what temperature you are setting) and the AC is really not very effective. Please fix the AC across the hotel. Sealants in bathrooms starting get mouldy. Staff are great, beds comfy and clean and location is fine, but with increasing competition in Banyuwangi I think some investment is needed in this place generally.
5 out of 5
by A verified traveler

Comfy bed, decent hotel

Posted 19 Dec 2022 on Hotels
This is my third time to stay. The hotel is good quality and comfortable. Staff are welcoming. It also has a nice little bar. The pool is OK, but not really for active swimming. The aircon needs a bit of an overhaul in some rooms (I had to move rooms because it didn't work in my first room, and the controller was kind of broken in the second), but overall a good temperature reached for 4 great sleeps in a comfy bed and lovely pillows.
5 out of 5
by A verified traveler

Excellent stay. Great staff

Posted 27 Dec 2019 on Hotels
This is a very nice hotel. The staff are incredible and make it a wonderful experience. And the breakfast has a wide range of choices, and there is good amount of food. Way more choices than any normal hotel. There are two sides to the hotel. One is facing the pool, the other the city. If you choose a pool facing view, and it is a busy day, you will be able to hear people at the pool area but it is a better view towards the channel and Bali and the mountains. The other view is the Cityview, and there’s definitely more quiet and the view is still very nice. Thanks to all the staff and Andika we had great time there.
Comment from Hotel Management
27 Dec 2019 by Helen , Hotel Management
Thank you for your feedback . We waiting you to come back in our Hotel . Warm regards from us.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 18 Mar 2019 on Hotels
4 out of 5
by A verified traveler from Kuala Lumpur, MY

Posted 24 Jan 2019
New, clean and comfortable hotel, strategically located for anyone travelling to Ijen or Bali. Only negative was the loud music being heard late at night. Not sure if it was coming from an even at the hotel or from the surrounding area.
Comment from Hotel Management
19 Feb 2019 by Yosi Arivianto, Hotel Management
Dear Dzafran , Thank you for your time to share your experience during your stay with us, we do apologize for the inconvenience happen with sound at night. Usually if we held an even out door we make sure that music entertainment will be done latest at 9.30 pm. Again thank you for your review, We look forward to welcoming back here in better experience stay. Kind regards Yosi Arivianto General Manager
4 out of 5
by A verified traveler

Posted 23 Dec 2018
Hotel is a bit off main road but still close. Overall, everything was fine. Just, we found coffee stain on the cup.
Comment from Hotel Management
25 Dec 2018 by Yosi Arivianto, Hotel Management
Dear Traveler, Thank you for your kind review and feedback. I have passed on your comments regarding coffee stain on the cup to ensure that this case will not happen again in the future. Again thank you for your kind feed back, we hope to see you back soon here with better experience stay with us. Kind regards Yosi Arivianto General Manager
5 out of 5
by A verified traveler

New hotel in town

Posted 25 Oct 2018 on Hotels
New hotel in town so everything is very clean and staff was very nice and helpful. It’s also located not too far away from downtown and very close to a train station if you need to hop in to another city by train. Not too much resto around so you have to rent a car or take a taxi to go around.
Comment from Hotel Management
27 Oct 2018 by Yosi Arivianto, Hotel Management
Dear Guest, Thank you for choosing our hotel for your stay and for taking the time to share you experience with other travelers. We do hope that it will not be too long before we get to see you again in Banyuwangi. Kind regards Yosi Arivianto General Manager
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