Ratings based on 44 Verified Reviews
4.4 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Feb 2024 on Hotels
Location was spot on, staff very helpful generally an excellent stay
Comment from Hotel Management
2 Mar 2024 by Kiril Petkov FOM, Hotel Management
Thank you very much for the review . We hope to see you again soon!
by A verified traveler
Posted 22 Feb 2024
Next to the Gondolla
Comment from Hotel Management
22 Feb 2024 by Kiril Petkov FOM, Hotel Management
Thank you very much sir/madam. We hope to see you again in the future so we can amaze you again if possible !
by A verified traveler
waisted potential
Posted 8 Mar 2023 on Hotelswhen you come as a couple and get only one key for your room, room electricity, ski room, and your request for another key (plastic card) is rejected time after time the hotel is loosing lots of points for me. large but outdated rooms
Comment from Hotel Management
27 Apr 2023 by Iliana, Hotel Management
Dear Janna,Thank you for taking the time to share your feedback about your recent stay at our hotel. We are sorry to hear that you encountered difficulties with accessing your room and other hotel amenities during your stay, and that our response did not meet your expectations.We understand that providing our guests with a seamless and enjoyable experience is of utmost importance, and we apologize for falling short in this regard. We take your feedback seriously and will review our processes to ensure that we are providing the best possible service to our guests.Regarding the issue with the room key, we understand how frustrating this must have been for you, especially as a couple. We do have measures in place to ensure the safety and security of our guests, and our staff may have been hesitant to provide an additional key without proper identification or verification. However, we understand that we could have handled this situation better, and we apologize for any inconvenience caused.We appreciate your honest feedback about our large but outdated rooms. We strive to maintain a high level of cleanliness and comfort for all our guests, and we are always looking for ways to improve our accommodations.We hope that you will consider staying with us again in the future, as we would love the opportunity to show you the improvements we have made. If you have any further feedback or concerns, please do not hesitate to reach out to us directly.Sincerely,
by A verified traveler
Great hotel and location
Posted 8 Feb 2023 on HotelsNice place. Seems to answer everything we needed
by A verified traveler
Posted 3 Jan 2023 on Hotels
by A verified traveler
Large room and good location
Posted 3 Apr 2022 on HotelsNice hotel in good location. Our room was very large and overlooked the ski area. Breakfast was very extensive although the continental offering was better than the hot items. Spa area very good and reasonably priced treatments. Only negative was they tried to charge for parking which they did relent after some hassle but beware as Hotels.com state free parking but local policy is to charge.
Comment from Hotel Management
4 Apr 2022 by Iliana Getova, Marketing Manager, Hotel Management
Dear Mr Edward,
Thank you for taking the time to share your recent experience with us!
We are looking forward to be welcoming you soon again!
by A verified traveler
Great place to stay
Posted 22 Mar 2022 on HotelsHad a great time with my family.
Nice and polite people in the front desk, dining room and cleaning service.
Clise to supermarket, drug store, coffee shop and on the slopes!
Comment from Hotel Management
22 Mar 2022 by Sales&Marketing Team , Hotel Management
Thank you for your positive review!
We are glad that you've enjoyed your stay!
We are looking forward to be welcoming you soon again!
by A verified traveler
Posted 21 Mar 2022 on Hotels
Comment from Hotel Management
4 Apr 2022 by Iliana Getova, Marketing Manager, Hotel Management
Thank you for your positive review!
We are looking forward to be welcoming you soon again as guests of MPM Hotels!
by A verified traveler
Posted 19 Feb 2022 on Hotels
Comment from Hotel Management
27 Feb 2022 by Vasil Ivanov , Hotel Management
Dear Sima,
Thank you for choosing to stay at MPM Hotel Sport.
We will be happy to hear your recommendations how to improve our services in future.
Hope to see you again in Bansko.
by A verified traveler
Really good
Posted 24 Jan 2022 on HotelsIt is an amazing hotel, it’s our second time in the family suite and we love it.
The food and staff and location is superb.
The spa is great and the staff is wonderful.
The only downside is related to room comfort.
In the family room the shower by design doesn’t have a drain, instead the water are flowing towards the toilet where there’s a drain and so the room is flooded and u can’t take long showers after a skiing day.
The bed is a bit too soft to our liking but the pillows especially needs to be much firmer, after a ski day it’s important to have good support for the back and neck
Comment from Hotel Management
6 Feb 2022 by Vasil Ivanov , Hotel Management
Dear Anonymous,
Thank your for choosing to stay with us.
Hope to see you again in Bansko.
