Ratings based on 266 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Apr 2024
Comment from Hotel Management
7 May 2024 by Rene Detzen, Hotel Management
Dear Kristina,Thank you for choosing Kempinski Hotel Grand Arena Bansko! We are happy to understand that you are satisfied with your stay and hope to welcome you back soon.Best Regards,Rene Detzen,General ManagerKempinski Hotel Grand Arena Bansko
by A verified traveler
Great hotel and a great location
Posted 3 Mar 2024 on HotelsIt was a great vacation
Comment from Hotel Management
4 Mar 2024 by Rene Detzen, Hotel Management
Dear Sharon, Thank you for choosing Kempinski Hotel Grand Arena for your recent stay in Bansko and for sharing your feedback!We are happy to know that you have enjoyed your stay and we hope to welcome you back in the future.Kind regards,Rene DetzenGeneral ManagerKempinski Hotel Grand Arena Bansko
by A verified traveler
Posted 3 Mar 2024 on Hotels
Comment from Hotel Management
4 Mar 2024 by Rene Detzen, Hotel Management
Dear Ronen,Thank you for being our valued guest and taking the time to share your feedback with us!We will be glad to welcoming you back in the future!Best regards,Rene DetzenGeneral ManagerKempinski Hotel Grand Arena Bansko
by A verified traveler
Luxury
Posted 20 Feb 2024 on HotelsWe are vegetarians and food can be an issue, the staff took great care in curating a vegetarian feast and all our dietary restrictions were accommodated. Massive thanks to the entire F&B team, Ovo for meeting every request, Alexandra for coordinating our reservations, Alex, Persian and Omer for brilliant recommendations. Sara at reception and the entire team. We had a wonderful stay and look forward to seeing you all soon.
Comment from Hotel Management
21 Feb 2024 by Rene Detzen, Hotel Management
Dear, Luxury, Thank you for choosing Kempinski Hotel Grand Arena for your stay in Bansko and for sharing your feedback!We are delighted to hear that our team was able to accommodate your dietary restrictions and provide you with a memorable experience.We will be glad to welcome you back in the future.Kind regards, Rene DetzenGeneral Manager Kempinski Hotel Grand Arena Bansko
by A verified traveler
Posted 4 Feb 2024 on Hotels
Great stay and amazing location. I would definitely return again.
Comment from Hotel Management
5 Feb 2024 by Rene Detzen, General Manager , Hotel Management
Dear Jay,Thank you so much for taking the time to share your wonderful experience at our hotel in Bansko! We are delighted to hear that you have enjoyed your stay with us.We are looking forward to welcoming you back as our guests!Regards,Rene DetzenGeneral ManagerKempinski Hotel Grand Arena Bansko
by A verified traveler
Posted 2 Feb 2024
Great location and lovely staff.
Comment from Hotel Management
6 Feb 2024 by Rene Detzen, General Manager , Hotel Management
Dear Julian Michael,Thank you for your positive feedback!We are glad to hear that you had a nice stay with us and we look forward to welcoming you back again in the future!
by A verified traveler
5 night vegan get away
Posted 28 Jan 2024 on HotelsAmazon staff, perfect location, amazing views. Some good vegan food options, it room for more.
Comment from Hotel Management
29 Jan 2024 by Rene Detzen, Hotel Management
Thank you for choosing Kempinski Hotel Grand Arena for your stay in Bansko and for sharing your feedback!We are thrilled to receive your positive feedback, and we are delighted to know that you thoroughly enjoyed your experience at Kempinski Hotel Grand Arena Bansko. We will be glad to welcome you back in the future.Kind regards, Rene DetzenGeneral Manager Kempinski Hotel Grand Arena Bansko
by A verified traveler
Posted 15 Jan 2024
Comment from Hotel Management
5 Feb 2024 by Rene Detzen, General Manager , Hotel Management
Dear Elvis,Thank you for being our valued guest and for taking the time to share your positive experience at Kempinski Hotel Grand Arena Bansko.We hope to have the pleasure of welcoming you as our guests again.Kind regards,Rene DetzenGeneral ManagerKempinski Hotel Grand Arena Bansko
by A verified traveler
Posted 13 Jan 2024
Comment from Hotel Management
17 Jan 2024 by Rene Detzen, Hotel Management
Thank you for choosing Kempinski Hotel Grand Arena for your stay in Bansko and for sharing your feedback!We will be glad to welcome you back in the future.Kind regards, Rene DetzenGeneral Manager Kempinski Hotel Grand Arena Bansko
by A verified traveler
Posted 3 Aug 2023
Comment from Hotel Management
8 Aug 2023 by Kempinski Bansko, Hotel Management
Dear Michael,Thank you for being our guest and sharing your feedback with us.We are pleased to know that you have enjoyed your stay and we hope to welcome you back in the future.Best regards,Rene DetzenGeneral Manager
