Ratings based on 58 Verified Reviews

4.5 out of 5
100% of guests recommend
4.9 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Great Hotel

Posted 13 Feb 2024 on Hotels
I liked the hotel because it was new, clean, and the staff was very friendly. Very much recommended!!
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 12 Jan 2024
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 8 Jan 2024 on Hotels
5 out of 5
by A verified traveler

Posted 27 Dec 2023
I really like it ! The staff was great very friendly, positive ! I had a lovely time in there , definitely i will come back !!!
5 out of 5
by A verified traveler

Posted 14 Oct 2023
Very nice hotel in Bansko with excellent service, friendly staff and great overall experience! Definitely will go back! Thank you!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 30 Aug 2023
5 out of 5
by A verified traveler

excellent value

Posted 27 Aug 2023 on Hotels
Room was spacious and clean. Staff was helpful and breakfast was good. Quiet hotel and I slept well. What makes this hotel special is the excellent spa with infrared, sauna, hot tub, and pool. Make time to enjoy these features.
2 out of 5
by A verified traveler

Be aware of reservations being changed by hotel!

Posted 21 Jun 2023 on Hotels
Was moved to Belvedere hotel last three days after I paid to stay at Amira. I was told they had sports team and moved me to Belvedere which was terrible. They offered free meals to compensate for the move which instead gave 90 in Bulgarian currency for me moving. Other hotel had sports team parting all night no central air and had no sleep. Checked out two days early and moved to 5 star hotel which was not much more than I paid. Lost money but gained sleep and Kempinski hotel has gained new customer.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 26 Apr 2023 on Hotels
5 out of 5
by A verified traveler

great place, warm staff

Posted 18 Apr 2023 on Hotels
The people at the hotel were incredibly kind and caring. They went out of their way to assist and paid attention to details. The rooms are big, spacious and clean. The hotel is near the ski lift and yet walking distance from the town center.
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