Ratings based on 160 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
Excellent in everything
by A verified traveler
Posted 1 Apr 2024
Muy acogedor.
Comment from Hotel Management
12 Apr 2024 by Gerencia, Hotel Management
Gracias por tomarse el tiempo de reseñar nuestro hotel. Estamos muy contentos que hay disfrutado de su estadía. Vuelva pronto.
by A verified traveler
Posted 11 Feb 2024
It was nice safe
Comment from Hotel Management
23 Feb 2024 by Gerencia, Hotel Management
Dear guest,Thank you for taking the time to share your wonderful review following your recent visit to Baños.It is lovely to read that you enjoyed your time at Sangay Spa Hotel.The staff take great interest in our guests to ensure that they have everything they need to make sure that their stay is comfortable and memorable and so we are thrilled that you felt our service was great. We constantly endeavor to exceed our guest’s expectations of service and it is rewarding to hear that these efforts are noticed. We look forward to welcoming you back to the hotel again.
by A verified traveler
Posted 10 Jan 2024 on Hotels
Comment from Hotel Management
27 Jan 2024 by Gerencia, Hotel Management
Gracias por tu puntación. Para nosotros es muy importante la satisfacción de nuestros clientes. Esto nos motiva a seguir trabajando por un buen servicio
by A verified traveler
Posted 30 Nov 2023
Comment from Hotel Management
27 Jan 2024 by Gerencia, Hotel Management
Gracias por su puntuación. Esperamos que nos visite nuevo muy pronto
by A verified traveler
Posted 5 Sep 2023
Comment from Hotel Management
29 Sep 2023 by Gerencia, Hotel Management
Muchas gracias por su comentario sobre el Hotel Sangay. Nos complace que haya disfrutado del Hotel y su servicio. Esperamos que haya disfrutado de su viaje por Baños y que nos visite nuevamente.
by A verified traveler
Posted 24 Aug 2023
For sure one of the premier properties in Banos and the location in front of the waterfall can’t be beat! Plus a large outdoor pool, game room, pool front bar, indoor hot tubs and spa, all first class! The breakfast buffet with the patio overlooking the waterfall is amazing too!!! I strongly recommend. We have stayed at both the outdoor cabanas and the indoor rooms. Only downside to all rooms (especially if you’re used to AC) is the lack of fans or AC. Thankfully maintenance sent us a fan or we would’ve roasted. The cabanas don’t look nice from the outside but inside are still beautiful with a great bathroom, shower, and comfy bed. Highly recommend for the price, location, and amenities!
Comment from Hotel Management
27 Aug 2023 by Gerencia, Hotel Management
Dear guest,Thank you for taking the time to share your wonderful review following your recent visit to Baños.It is lovely to read that you enjoyed your time at Sangay Spa Hotel.The staff take great interest in our guests to ensure that they have everything they need to make sure that their stay is comfortable and memorable and so we are thrilled that you felt our service was great. We constantly endeavor to exceed our guest’s expectations of service and it is rewarding to hear that these efforts are noticed. We look forward to welcoming you back to the hotel again.Regards
by A verified traveler from Rockport
Posted 21 Jul 2023
Nice, clean, very professional staff
Comment from Hotel Management
10 Aug 2023 by Bryan, Hotel Management
Estimado Pablo.Nos alegra mucho que hayas tenido una grata experiencia en nuestro Hotel. Esperamos que vuelvas muy pronto.
by A verified traveler
Posted 21 Jun 2023
The property was beautiful but extremely noise at night and in the morning starting at 6am. At night the noise stops at 2am
Comment from Hotel Management
10 Aug 2023 by Bryan Barroso, Hotel Management
Estimada Keisha.Su comentario es muy importante para nosotros. Tus palabras nos hacen notar areas en las que debemos mejorar. Trabajaremos muy duro para que nuestro servicio sea mejor cada dia.
by A verified traveler
Posted 16 Jun 2023
It is sometimes weird to stay in a vip access hotel without A/C in its rooms. I had to borrow a fan from the hotel…
Comment from Hotel Management
10 Aug 2023 by Bryan Barroso, Hotel Management
Estimado Yankiel.Gracias por tu reseña. Nos muestras aspectos en los que debemos trabajar. Entamos en camino de mejorar nuestras habitaciones para que sean mas confortables.
