Smoketree Lodge by VRI Americas (Banner Elk) Hotel Review

Ratings based on 195 Verified Reviews

4.3 out of 5

80% of guests recommend

4.4 Room cleanliness

4.3 Service & staff

4.1 Room comfort

3.9 Hotel condition

Expedia Verified Reviews

5 out of 5

by A verified traveler

This traveler left a rating score only Posted 3 Mar 2024 on Hotels

1 out of 5

by A verified traveler

This traveler left a rating score only Posted 23 Feb 2024 on Orbitz

5 out of 5

by A verified traveler

Posted 25 Jan 2024 on Hotels

Overall I'm glad we picked this hotel. The staff at the hotel were super nice! The floor in our room was a bit squeaky, but we barely heard anything from the floor above us. The pool was a very comfortable temperature and the sauna felt good. They had a heavy snow early on the day we checked in, so we were glad to have a lower level to park in!

5 out of 5

by A verified traveler

This traveler left a rating score only Posted 20 Jan 2024 on Hotels

5 out of 5

by A verified traveler

Posted 18 Jan 2024

This was a very cute and quite nice stay. There are a lot of stairs if you don’t have great mobility that may be a consideration.

5 out of 5

by A verified traveler

Posted 17 Jan 2024

Employees friendly and helpful. Our unit had a small but complete kitchen. The indoor pool and hot tub a definite plus. I'll go back.

5 out of 5

by A verified traveler

This traveler left a rating score only Posted 15 Jan 2024

4 out of 5

by A verified traveler

Posted 15 Jan 2024

Nice lodge , could use a little renovation but overall good.

1 out of 5

by A verified traveler

Posted 15 Jan 2024 on Hotels

I was very disappointed in this lodge I booked thru Hotels.com. The condition was terrible we didn’t get into our room until late or we would have left then we slept there and checked out the next morning I asked for a refund but was told I would have to go thru hotels.com I am shocked that Hotels.com would have this on their site and it show an excellent rating