Ratings based on 850 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Mar 2024
Comment from Hotel Management
20 Apr 2024 by Bow, Hotel Management
Dear Peter,Thank You very much for staying with us and taking the time to share your very kind review. I trust your stay was pleasant and look forward to welcoming you back again soon.Best regards,Arunee KachacheewaCluster Front Office Manager
by A verified traveler
Excellent, but.....
Posted 27 Jan 2024 on HotelsExcellent but very disappointed with AV entertainment. Well below standard.
Comment from Hotel Management
27 Jan 2024 by Bow, Hotel Management
Dear Chris,Thank You very much for staying with us and taking the time to share your kind feedback for our consideration. I hope we may still have another pleasure of welcoming you back again in the future.Best regards,Arunee KachacheewaCluster Front Office Manager
by A verified traveler
Biz Trip
Posted 11 Jan 2024 on HotelsOverall hotel is comfortable. Location is good just 2-3min to Emporium mall and train station.
The only thing engaged a hotel car service for 3 hours and cost Baht 5000. I guess next time will be GRAB. Hotel these service I know they like to charge a premium but this is way too premium.
Ground floor restaurant food is reasonable and nice ambiance.
However the Mediterranean restaurant
(Skalini) at L2 has nice ambience but food is only average.
Comment from Hotel Management
14 Jan 2024 by Bow, Hotel Management
Dear Valued guest,Thank You very much for staying with us and taking the time to share your kind detailed feedback for our consideration. I trust overall your stay was pleasant and look forward to welcoming you back again in the near future. Best regards, Arunee Kachacheewa Cluster Front Office Manager
by A verified traveler
Posted 9 Jan 2024
Comment from Hotel Management
14 Jan 2024 by Bow, Hotel Management
Dear Jason,Thank You very much for staying with us and taking the time to share your very kind review. I trust your stay was pleasant and look forward to welcoming you back again soon. Best regards, Arunee Kachacheewa Cluster Front Office Manager
by A verified traveler
Good hotel. Staff needs improvement.
Posted 4 Jan 2024 on HotelsOverall the hotel is very good however there’s are some points that definitely have to improve:
- pillows are horrible.
- we made a reservation for 3 people and when we arrived the reception had inform us that even though we pay for 3 people, as one is a kid that would be no extra bed but my son would need to sleep with us in the room.
- reception politeness. When the situation occurred the manager on duty was quite rude telling us the setup. Quite unusual in Thailand and this attitude would not even be ok in Europe.
Comment from Hotel Management
8 Jan 2024 by Bow, Hotel Management
Dear Ricardo,Thank you very much for staying with us and taking the time to share your detailed feedback. Please accept my apology on behalf of the team for the arrival experience that didn't meet the expectation due to the staff interactions. Rest assured that all the points you raised have been addressed and taken on board for quality and training purposes within the team. I hope this didn't impact the overall impression of the hotel, and we may still have the pleasure of welcoming you back again in the future.Best regards,Arunee KachacheewaCluster Front Office Manager
by A verified traveler
Posted 2 Jan 2024
Comment from Hotel Management
7 Jan 2024 by Bow, Hotel Management
Dear Jean-Pierre,Thank You very much for staying with us and taking the time to share your review. I hope overall your stay was pleasant and look forward to welcoming you back next time.Best regards,Arunee KachacheewaCluster Front Office Manager
by A verified traveler
Posted 29 Dec 2023
The staff is amazing here! They made sure to take care of any issues we had. Would highly recommend if you’re traveling to Bangkok. Everything is near by.
Comment from Hotel Management
29 Dec 2023 by Bow, Hotel Management
Dear Nitu,Thank You very much for staying with us and taking the time to share your very kind feedback. I trust your stay was memorable and look forward to welcoming you back again soon.Best regards,Arunee KachacheewaCluster Front Office Manager
by A verified traveler
Posted 25 Dec 2023
Comment from Hotel Management
15 Jan 2024 by Bow, Hotel Management
Dear Mahir,Thank You very much for staying with us and taking the time to share your very kind review. I trust your stay was pleasant and look forward to welcoming you back again in the near future.Best regards,Arunee KachacheewaCluster Front Office Manager
by A verified traveler
Posted 24 Dec 2023
Comment from Hotel Management
14 Jan 2024 by Bow, Hotel Management
Dear Mahir,Thank You very much for staying with us and taking the time to share your very kind review. I trust your stay was pleasant and look forward to welcoming you back again soon. Best regards, Arunee Kachacheewa Cluster Front Office Manager
by A verified traveler
Posted 10 Dec 2023
Great location
Close to bts
We had a one bedroom
Very nice
Comment from Hotel Management
14 Dec 2023 by Bow, Hotel Management
Dear Jim,Thank You very much for staying with us and taking the time to share your very kind feedback. I trust your stay was pleasant and look forward to welcoming you back again soon.Best regards,Arunee KachacheewaCluster Front Office Manager
