Ratings based on 133 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jan 2024 on Hotels
The room was dirty and moldy and smelled very, very musty. Saw some cockroaches but it was really the smell that got me. I think the linens were washed but they were stained with what I’m guessing is a red bodily fluid. Check in was confusing because there’s three hotels called Grace in the same area. The staff was friendly and attentive and it seems like house keeping does their job well the room was dirty for other reasons. Very good location too.
by A verified traveler
Posted 9 Jan 2024 on Hotels
by A verified traveler
Posted 5 Jan 2024
The only positive is the layout from photo looks great, however just imagine worst deterioration, mold in shower and walls with wall paper peeling and found insects crawling. This hotel has good layout however in need of a major remodeling badly.
by A verified traveler
Posted 28 Dec 2023 on Hotels
by A verified traveler from Colwyn Bay
Posted 18 Nov 2023 on Orbitz
Generally ok but I had read lots of reports of cockroach's and yeah they had a few in the bathroom lol but doesnt freak me out lol.
Issue I had was 4 bottles of water in the room all un-sealed!
Check yours!
by A verified traveler
Posted 24 Sep 2023 on Hotels
by A verified traveler
Posted 24 Aug 2023
Staff are very friendly and helpful
by A verified traveler
Posted 19 Oct 2022
Room had cockroaches and poor hygiene.
by A verified traveler
Posted 22 Apr 2022
Lovely well kept clean property. Rooms cleaned everyday. No complaints
by A verified traveler
Posted 15 Apr 2022
Hotel is clean and rooms are well equipt with everything you need for your stay from hairdryer to ironing board. There is a microwave and fridge and the bathroom is really impressive with walk in shower and large bathtub. Only downside was the difficulties i encountered trying to access netflix and youtube which the hotel did rectify although it was a daily occurrence and ib the end i opted for casting my phone onto the screen. The rooftop swimming pool is also abit small and the water needed cleaning more often due to avian visiters. But overall a lovely hotel.
