Ratings based on 991 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Apr 2024
This was the most terrible experience in my whole life. I complained to the hotel manager (female, short hair with Poker face) but situation seemed get worse. She and her staff then blacklisted me via personal phone. I expressed my concern that the act is infringe of personal privacy and was unlawful. Her staff further shouted at me to ahead with my complaints specially on point 4 below. To go along with the hotel’s wishes, I hereby disclose my experience as follows:
1. Weak toilet flushing: After my first defecation, I immediately flushed it away. Then I cleaned my backside using minimal paper followed with second flush. However, due to the weak flushing system, all defecations from first flush returned, floated and filled with the whole toilet bowl. The situation was disgusting. I had to keep apologizing to the house keeper to clean the great mess. The hotel told me that guests should only threw away the toilet paper in the trash instead of inside the toilet. The hotel’s request was not reasonable nor hygienic.
2. Crecking sounds specially in the midnights: I complained of regular sudden and persistent crecking sounds coming from the kitchen area of my room specially in the midnights and that greatly affected my sleep. The complaints were ignored. In the second night, I video-taped the creaking sounds (See attached: 7 videos). The hotel then initiated to offer me to change to another room. Unfortunately the offer came too late as I would be checking outsoon
Comment from Hotel Management
29 Apr 2024 by Khata, Hotel Management
Dear Valued guest,We would like to thank you for taking the time to communicate your valuable feedback to us during your recent stay at Cross Vibe Bangkok Sukhumvit.Your extremely valued feedback and comments will contribute to helping us improve our performance and exceed our guests' expectations.We would like to apologize for the problem that you experienced with and for all inconvenience caused. We have noted with concern your comments. Please rest assured that we are all committed and are working hard to continuously improve the quality of our service to our guest’s expectation.May we take this opportunity to thank you again for staying and sharing the comment for our improvement.Warm regards,General Manager
by A verified traveler
Posted 13 Apr 2024
Neighbor and hotel was clean and cozy
Comment from Hotel Management
19 Apr 2024 by Khata, Hotel Management
Dear Valued guest,We would like to thank you for sharing the great experience of your recent stay at Cross Vibe Bangkok Sukhumvit.Your valued feedback will help us to improve our performance and attain our objective which is to thoroughly delight all our guests.We would like to take this opportunity to thank you again for staying with us and look forward to welcoming you again for a more pleasurable experience.With best regards,General Manager
by A verified traveler
Posted 13 Apr 2024
Clean, modern and the staff were friendly. I would stay again.
Comment from Hotel Management
13 Apr 2024 by Khata, Hotel Management
Dear Valued guest,We would like to thank you for sharing the great experience of your recent stay at Cross Vibe Bangkok Sukhumvit.Your valued feedback will help us to improve our performance and attain our objective which is to thoroughly delight all our guests.We would like to take this opportunity to thank you again for staying with us and look forward to welcoming you again for a more pleasurable experience.With best regards,General Manager
by A verified traveler
Very nice
Posted 20 Jan 2024 on HotelsVery friendly and helpful staff. Room is nice and cozy. Close to Lotus market and main Sukhumvit Road.
Comment from Hotel Management
20 Jan 2024 by Khata, Hotel Management
Dear Valued guest,We would like to thank you for sharing the great experience of your recent stay at Cross Vibe Bangkok Sukhumvit.Your valued feedback will help us to improve our performance and attain our objective which is to thoroughly delight all our guests.We would like to take this opportunity to thank you again for staying with us and look forward to welcoming you again for a more pleasurable experience.With best regards,General Manager
by A verified traveler
Posted 17 Jan 2024
Great location
Comment from Hotel Management
17 Jan 2024 by Khata, Hotel Management
Dear Valued guest,We would like to thank you for sharing the great experience of your recent stay at Cross Vibe Bangkok Sukhumvit.Your valued feedback will help us to improve our performance and attain our objective which is to thoroughly delight all our guests.We would like to take this opportunity to thank you again for staying with us and look forward to welcoming you again for a more pleasurable experience.With best regards,General Manager
by A verified traveler
Posted 6 Jan 2024
Convenient and walkable location. Good conditions to stay with but the communication between the spa and concierge should be improved.
Comment from Hotel Management
11 Jan 2024 by Khata, Hotel Management
Dear Valued guest,We would like to thank you for taking the time to communicate your valuable feedback to us during your recent stay at Cross Vibe Bangkok Sukhumvit.Your extremely valued feedback and comments will contribute to helping us improve our performance and exceed our guests' expectations.We would like to apologize for the problem that you experienced with and for all inconvenience caused. We have noted with concern your comments. Please rest assured that we are all committed and are working hard to continuously improve the quality of our service to our guest’s expectation.May we take this opportunity to thank you again for staying and sharing the comment for our improvement.Warm regards,General Manager
by A verified traveler
Posted 1 Dec 2023 on Hotels
Comment from Hotel Management
6 Dec 2023 by Khata, Hotel Management
Dear Valued guest,We would like to thank you for sharing the great experience of your recent stay at Cross Vibe Bangkok Sukhumvit.Your valued feedback will help us to improve our performance and attain our objective which is to thoroughly delight all our guests.We would like to take this opportunity to thank you again for staying with us and look forward to welcoming you again for a more pleasurable experience.With best regards,General Manager
by A verified traveler
Posted 13 Nov 2023 on Hotels
Comment from Hotel Management
15 Nov 2023 by Khata, Hotel Management
Dear Valued guest, We would like to thank you for sharing the great experience of your recent stay at Cross Vibe Bangkok Sukhumvit. Your valued feedback will help us to improve our performance and attain our objective which is to thoroughly delight all our guests. We would like to take this opportunity to thank you again for staying with us and look forward to welcoming you again for a more pleasurable experience. With best regards, General Manager
by A verified traveler
Posted 10 Nov 2023 on Hotels
Comment from Hotel Management
15 Nov 2023 by Khata, Hotel Management
Dear Valued guest, We would like to thank you for sharing the great experience of your recent stay at Cross Vibe Bangkok Sukhumvit. Your valued feedback will help us to improve our performance and attain our objective which is to thoroughly delight all our guests. We would like to take this opportunity to thank you again for staying with us and look forward to welcoming you again for a more pleasurable experience. With best regards, General Manager
by A verified traveler
A great place
Posted 5 Nov 2023 on HotelsGreat location friendly and professional staff, clean and would highly recommend
Comment from Hotel Management
6 Nov 2023 by Khata, Hotel Management
Dear Valued guest,We would like to thank you for sharing the great experience of your recent stay at Cross Vibe Bangkok Sukhumvit.Your valued feedback will help us to improve our performance and attain our objective which is to thoroughly delight all our guests.We would like to take this opportunity to thank you again for staying with us and look forward to welcoming you again for a more pleasurable experience.With best regards,General Manager
