Ratings based on 203 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
This ibis location is bit old location. Staff was nice. A
Comment from Hotel Management
27 May 2024 by Irfan KHATRY, Hotel Management
Dear Bhargav,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our staff to be pleasant during your stay. We value your input and are continuously working to improve our facilities. We hope to have the opportunity to welcome you back in the future. Warm Regards,Irfan KHATRYGeneral Manager
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
31 May 2024 by Irfan KHATRY, Hotel Management
Dear Ashesh,Thank you for taking the time to tell us about your experience at the Ibis Bengaluru City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At ibis, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Warm Regards,Irfan KHATRYGeneral Manager
by A verified traveler
Posted 1 Mar 2024
I had a good stay. Easy and convenient if you are travelling. The staff were courteous and polite.
Comment from Hotel Management
2 Mar 2024 by Irfan KHATRY, Hotel Management
Dear Naren, Thank you for sharing your positive review of your stay at ibis Bengaluru City Centre. We are glad to hear that you found our hotel easy and convenient for your travel needs. Our team takes pride in providing courteous and polite service to our guests. We look forward to welcoming you back in the future. Warm Regards,Irfan KHATRYGeneral Manager
by A verified traveler
Posted 22 Feb 2024 on Hotels
Comment from Hotel Management
26 Feb 2024 by Irfan KHATRY, Hotel Management
Hi George,Thank you so much for rating us and sharing your valuable feedback.We thank you for your support and patronage and look forward for having more opportunities to be of service.Best Regards,Irfan KHATRYGeneral Manager
by A verified traveler
Posted 28 Jan 2024 on Hotels
Comment from Hotel Management
30 Jan 2024 by Irfan KHATRY, Hotel Management
Dear Mr. Mohammed,Thank you for taking the time to share your feedback with us. We sincerely appreciate your input and are sorry to hear that your experience did not meet your expectations. We would love the opportunity to learn more about your specific concerns so we can address them promptly. You can email us at khushboo.sharma@accor.com.We value your patronage and hope to have the chance to welcome you back for a more enjoyable stay in the future.Warm Regards,Irfan KHATRYGeneral Manager
by A verified traveler
Would love to stay again !
Posted 21 Jan 2024 on HotelsExcellent value for money hotel. Good Central location. At par with international Ibis hotel properties. Very well maintained. Reasonable layout of buffet for breakfast and dinner. Highly recommend !!
However the bathrooms r very small though very neat and functional.
Comment from Hotel Management
22 Jan 2024 by Irfan KHATRY, Hotel Management
Dear Dass,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our hotel to be excellent value for money, with a good central location and maintenance at par with international Ibis hotel properties. We appreciate your recommendation and are pleased that you enjoyed our buffet offerings.We have noted your concern and with regards to bathroom size, please note as per Ibis brand standard the size across the globe remains same.We look forward to welcoming you back to Ibis Bengaluru City Centre in the future and assure you of our commitment to providing a comfortable and enjoyable stay.Warm Regards,Irfan KHATRYGeneral Manager
by A verified traveler
Just your regular boutique hotel in city
Posted 16 Jan 2024 on HotelsReception - Wonderful support from the front office, my check in and check out was done smoothly and with no issues.
Booking was found promptly.
Food and Beverage - Price point- Too expensive for some dishes. Fish was served delicious and outstanding presentation by chefs.
Housekeeping - Very helpful towards guests needs. Must improve on coming a bit faster than usual with requests.
Overall guests requests were very slow. Pillows were only 2 for double occupancy. Amenities were also not put for double occupancy.
Comment from Hotel Management
17 Jan 2024 by Irfan KHATRY, Hotel Management
Dear Siddhant Prakash,Thank you for taking the time to share your detailed feedback. We're pleased to hear about the wonderful support from our front office team and that your check-in and check-out processes were smooth.Your comments about the pricing and the culinary experience have been noted, and we'll certainly review our offerings. We appreciate your compliments on the outstanding presentation by our chefs.We're glad to know that our housekeeping team was helpful, and we acknowledge your feedback on the response time. Rest assured, we will work on improving the efficiency of fulfilling guest requests promptly.Your insights are invaluable, and we hope to have the opportunity to welcome you back for an enhanced experience.Warm Regards,Irfan KHATRYGeneral Manager
by A verified traveler
Posted 1 Jan 2024
Excellent service
Comment from Hotel Management
8 Jan 2024 by Irfan KHATRY, Hotel Management
Dear Santosh,Thank you for your fantastic feedback! We're thrilled that our service met your expectations. Your support means a lot to us, and we hope to welcome you back for another excellent experience soon.Best Regards,Irfan KHATRYGeneral Manager
by A verified traveler
Posted 21 Dec 2023
The rooms are little too small & bathroom as well.
The bed was not comfortable
Comment from Hotel Management
23 Dec 2023 by Irfan KHATRY, Hotel Management
Dear Arjun,Thank you for taking the time to share your feedback about your recent stay with us at ibis Bengaluru City Centre. We understand that the size of both the room and bathroom were not to your satisfaction, and we apologize for any discomfort caused due to this. At ibis Bengaluru City Centre, we strive to provide our guests with an enjoyable and comfortable experience during their stay with us. We sincerely hope that despite this experience, you would give us another chance to make it up to you on a future occasion. Warm Regards, Irfan KHATRYGeneral Manager
by A verified traveler
Posted 11 Dec 2023
Comment from Hotel Management
12 Dec 2023 by Irfan KHATRY, Hotel Management
Dear Rajiv,Thank you for your kind words and positive review! We're thrilled to know that you had a great experience at our hotel. Should you plan another visit, we'd love to welcome you back for another wonderful stay.Best Regards,Irfan KHATRYGeneral Manager
