Bằng Trù Hotels

"Fantastic stay and even better staff. "

"Breakfast a little limited "

"The staff was really nice, they changed our flight and we arrived very early in the morning but they offered us an early check in with breakfast included and a late check out as well since we had our flight in the evening. i really recommend it, they are the most kind and welcoming hosts one could ever ask for!"

" The staff were friendly, and breakfast was good. Even the tours booked by the hotel were in the premium category. Old Hanoi charm, all within walking distance, to feel the local vibe. "

"Location amazing, staff incredibly helpful, kind and welcoming and beautiful heritage hotel. "

"Room was excellent. Staff were incredibly friendly. Especially Radish at the bar and Pickle (Cindy) at reception. All in all loved the Hotel and would definitely stay there again"

"Beautiful rooftop pool and bar,excellent breakfast ,quiet oasis of Calm in the busy old quarter"

"This is a five star hotel with everything, facilities and food all great"

"Best customer service EVER! Upon my late check in, it was nice to be met with a cold towel, welcome drink & dried fruit. They even went so far as to make a little cake for me and deliver it to my room with a short birthday song! Location is great as it's literally right around the corner from the lake surroinded by many restaurants that also have sky bars. Breakfast has SO much variety & they offer cooked-to-order items as well. I didnt use the spa but it was nice to know that its a service. The property has great decor, super clean and is very quiet considering how busy the street below is. That said, the property is a little older & I(along some other guests) had an issue with a weird moldy smell in my room but I moved immediately. The staff are all ⭐️⭐️⭐️⭐️⭐️. They learned my name quickly, offered help with tours & local rec's, even walked me to my Grab to translate everytime I took a ride. Don't hesitate to give them a try. I felt so taken care of here & everyone helped to make my birthday in Hanoi a memorable one.🙏"