Ratings based on 978 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
Not the room I booked, asked for king bed and given 2 doubles. Staff offered to push the 2 beds together as a fix.. poor for what is suppose to be a class leading hotel,, no power point worked in the bathroom, wife had to dry her hair in the kitchen area. Not what I recieved on my first stay there last trip.
by A verified traveler from Beverly Hills
Posted 13 May 2024
Great as always
Comment from Hotel Management
13 May 2024 by Rajan Khurana , Hotel Management
Dear Gaverini, Thank you so much for taking the time to leave a complimentary review about your recent stay. I am delighted to hear that you had a good stay. I hope to welcome you back for another great experience.Best regards, Rajan Khurana General Manager
by A verified traveler
Posted 29 Apr 2024
We were disappointed with check in as we were told to take a seat and no one came to help us. When we asked it was clear they forgot about us. The manager rectified by proving us with drink vouchers for sky bar. One day our room had not been cleaned by 3pm . Once we called reception this was taken care of immediately. Otherwise the location and property is overall an excellent choice.
Comment from Hotel Management
3 May 2024 by Rajan Khurana, Hotel Management
Dear Helen, Thank you for taking out time for sharing your feedback. Please accept my apologies for not meeting your checkin experience. I am pleased to know that my team was able to assist you and you enjoyed your rest of the stay. It was a pleasure having you with us and we look forward to welcoming you back on many more occasions to come. With kind regardsRajan Khurana General Manager
by A verified traveler
Posted 22 Apr 2024
Great
Comment from Hotel Management
24 Apr 2024 by Tower Club at lebua, Hotel Management
Dear Mr. Hatch,We thank you for taking the time to share your review with us. We are pleased to know that you enjoyed your stay and look forward to welcoming you back.With kind regards,
by A verified traveler
Posted 20 Apr 2024
Excellent views
Comment from Hotel Management
21 Apr 2024 by Rajan Khurana , Hotel Management
Dear Dennie,Thank you so much for taking the time to leave a review about your recent stay. I am delighted to hear that you had a good stay. I hope to welcome you back for another great experience.Best regards, Rajan Khurana General Manager
by A verified traveler from Bronx
Posted 20 Apr 2024
Katina helped us with an early and easy check-in process.
Comment from Hotel Management
25 Apr 2024 by Rajan Khurana, Hotel Management
Dear Natyiela, Thank you very much for taking the time to share your review with us. I am pleased you enjoyed your stay and look forward to welcoming you back.With kind regards,Rajan Khurana General Manager
by A verified traveler
Posted 16 Apr 2024
Amazing customer service and location was perfect for festival
Comment from Hotel Management
17 Apr 2024 by Rajan Khurana , Hotel Management
Dear Maria, Thank you very much for taking the time to share your review with us. I am pleased you enjoyed your stay and look forward to welcoming you back.With kind regards,Rajan Khurana General Manager
by A verified traveler
Posted 12 Apr 2024
Vip access was two can of beer brought to room after an hour, the lounge at tower club food is very limited, drinks are good , but not worth the extra money
Comment from Hotel Management
17 Apr 2024 by Rajan Khurana , Hotel Management
Dear DARYL, I thank you for your feedback and bringing this to my attention. I regret the inconvenience caused during your stay. I hope you would consider giving us another chance. I look forward to welcoming you back. With kind regards, Rajan Khurana General Manager
by A verified traveler
Posted 10 Apr 2024
Not allot of walkable benefits and the top floors only cater for very high end.
Comment from Hotel Management
12 Apr 2024 by Rajan Khurana , Hotel Management
Dear Mark, I thank you for choosing Tower Club at lebua and for your kind feedback. I am delighted to know that you had a pleasant stay. I appreciate your comments, please contact our concierge team on your next visit and they can advise you many hidden local treasures in this area. On behalf of my team, it was a pleasure having you with us and we look forward to welcoming you back.Best regards,Rajan Khurana General Manager
by A verified traveler
Posted 1 Apr 2024
The service was inconsistent … especially at breakfast. Some days you’d get coffee, other days you’d have to ask and wait. Overall the hotel is nice and big however expected more
Comment from Hotel Management
2 Apr 2024 by Rajan Khurana , Hotel Management
Dear Thuy-An, I thank you for your feedback and bringing this to my attention. I deeply regret the inconvenience caused during your recent stay. I understand your disappointment and hope you would consider giving us another chance. I look forward to welcoming you back. With kind regards, Rajan Khurana General Manager
