Ratings based on 688 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Boynton Beach
Posted 9 May 2024
Excellent place very quiet very easy to walk to town Bamberg and have multiple options for dining close by beautiful large place and excellent breakfast as well. Easy parking.
Comment from Hotel Management
13 May 2024 by Your Review, Hotel Management
Thank you very much for your good review and your great feedback. I have shared your words of praise with the whole team. We are delighted that you enjoyed your stay with us so much and hope to welcome you back soon.
by A verified traveler
Posted 6 Nov 2023
Beautiful castle hotel.
Comment from Hotel Management
20 Nov 2023 by Your Review, Hotel Management
Thank you very much for the good review and your praise. We are delighted that you enjoyed your stay at our hotel and hope to welcome you back again soon.
by A verified traveler
Posted 2 Oct 2023 on Hotels
Comment from Hotel Management
9 Oct 2023 by Ihre Bewertung, Hotel Management
Unsere Gäste stehen im Mittelpunkt von allem, was wir tun, und wir freuen uns, dass wir es richtig gemacht haben. Vielen Dank für die tolle Bewertung unseres Hotels. Wir hoffen, Sie bald wieder zu sehen.
by A verified traveler
Posted 28 Sep 2023 on Hotels
Comment from Hotel Management
9 Oct 2023 by Ihre Bewertung, Hotel Management
Wir danken Ihnen für ihre Bewertung und hoffen Sie bei ihrem nächsten Aufenthalt wieder bei uns zu begrüßen.
by A verified traveler
Posted 23 Sep 2023 on Hotels
Comment from Hotel Management
27 Sep 2023 by Ihre Bewertung, Hotel Management
Vielen Dank für Ihre tolle Bewertung. Wir freuen uns, dass es Ihnen bei uns so gut gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen.
by A verified traveler
Posted 23 Sep 2023
Comment from Hotel Management
26 Sep 2023 by Ihre Bewertung, Hotel Management
Unsere Gäste stehen im Mittelpunkt von allem, was wir tun, und wir freuen uns, dass wir es richtig gemacht haben. Vielen Dank für Ihre Bewertung unseres Hotels. Wir hoffen, Sie bald wieder zu sehen.
by A verified traveler
Posted 18 Sep 2023
No AC, small rooms. Staff was friendly. Would not stay again.
Comment from Hotel Management
20 Sep 2023 by Your Review, Hotel Management
Thank you for your review. I have already shared your praise regarding our friendliness with the entire team. We understand that you appreciate the air conditioning and regret that you were not satisfied with your last stay. We hope that this will not prevent you from staying with us again?We will be happy to welcome you back during your next stay in Bamberg.
by A verified traveler
Lovely hotel but road-facing rooms not worth the £
Posted 4 Sep 2023 on HotelsThe hotel itself is very impressive and nice. The rooms are large and roomy. No air conditioning made it uncomfortable with a baby in the heat. The breakfast was a great perk.
Our main issue was the noise, the first night we and the baby did not sleep. Granted, there was a festival that was loud until about midnight but drunk people, cars and in the morning lorries/trucks kept us awake. We were in a road-facing room and weren’t advised of this - with the heat it would have been great to open the windows but the noise made this impossible. A heads up from the staff would have been appreciated, we could have at least left the hotel to get the baby to sleep. We moved rooms for the second night which was much better, but the room was not worth what we paid for it given the noise. Similar reviews suggest this is a common issue.
Comment from Hotel Management
7 Sep 2023 by Your Review, Hotel Management
Thank you for taking the time to share your opinion about your stay with us. Your experience is important to us and we are well aware that people experience situations differently. We would like to apologise for the inconvenience. We are aware that the noise from cars and pedestrians on the street are a normal source of disturbance, unfortunately this was exacerbated by the festival. We are a hotel located close to the old town and on a road, so unfortunately it can be noisy. We are pleased that a solution was found for the 2 night, after consultation with my colleagues at reception, this was unfortunately not possible for the first night. Our prices vary depending on when you book and what events are currently taking place in Bamberg.Our climate is very changeable and the air conditioning would of course be helpful to compensate for temperature fluctuations. Unfortunately, the hotel has certain restrictions in this regard. We are pleased that you liked our style of hotel and hope to welcome you again on your next stay in Bamberg.
by A verified traveler
Posted 21 Aug 2023 on Hotels
Comment from Hotel Management
25 Aug 2023 by Ihre Bewertung, Hotel Management
Vielen Dank für Ihre tolle Bewertung. Wir freuen uns, dass es Ihnen bei uns so gut gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen.
by A verified traveler
Posted 15 Aug 2023
The hotel was very nice and comfortable. As well convenient for walking in and around the town.
The only thing that would make it a awesome place would be air conditioning in your room. The fan works but nice to have air conditioning.
Comment from Hotel Management
22 Aug 2023 by Your Review, Hotel Management
Thank you for the great rating of our hotel. Our climate is very changeable and the air conditioning would of course be helpful to compensate for temperature fluctuations. Unfortunately, the hotel has certain restrictions in this regard. Please contact us on your next visit and we will do everything we can to help you. Thank you and we hope to see you again soon.
