Ratings based on 11 Verified Reviews
3.3 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Hotel does not exist
Posted 13 Mar 2024 on HotelsThe hotel closed during covid.
It should not be advertised at all.
It does not exist anymore.
by A verified traveler
Posted 26 Dec 2022
Staff was excellent, good security, clean, nice pool.
by A verified traveler
Bad experience
Posted 9 Feb 2020 on HotelsThe pillow - cushion size
Location and entrance was silly
Breakfast was not worth it
Room was like furnished apartment
Comment from Hotel Management
10 Feb 2020 by Diarra Drissa, Hotel Management
Dear Mohammed
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Sincerely,
by A verified traveler
Excellent Security in Bamako
Posted 2 Apr 2019 on HotelsNice clean and comfortable hotel. Excellent security as UN peace keepers were also staying at the hotel.
Comment from Hotel Management
17 Apr 2019 by Guests Relation Service, Hotel Management
Dear Robert,
Thank you for taking the time to share your feeeback with us here at the Grand Hôtel Azalai.
We appreciate your kind review about the place and hope to see you again in our Caravane.
For more information about Azalai you can visit our website www.azalai.com.
Sincerely,
by A verified traveler
Posted 24 Mar 2019
Comment from Hotel Management
1 May 2019 by Guests Relation Service, Hotel Management
Dear Guest,
Thank you for taking the time to share your feeeback with us here at the Grand Hôtel Azalai. Having you in our hotel is a pleasure. Your feedback and impressions are very important to us because they help us to improve our services on a daily basis. Because the satisfaction of our customers is our priority. If you give us the opportunity to regain your confidence, we will gladly offer you the best.
Kind regards,
by A verified traveler
Posted 24 Mar 2019
Comment from Hotel Management
17 Apr 2019 by Guests Relation , Hotel Management
Dear Guest,
Thank you for your review. Having you in our hotel is a pleasure. Your feedback and impressions are very important to us because they help us to improve our services. Because the satisfaction of our customers are our priority. We hope to see you again to regain your confidence, we will gladly offer you the best.
Kind regards,
by A verified traveler
Posted 16 Mar 2019
Comment from Hotel Management
1 May 2019 by Guests Relation Service, Hotel Management
Dear Guest,
Thank you for taking time to send us your review.
Having you in our hotel is a pleasure. Your feedback and impressions are very important to us because they help us to improve our services on a daily basis. We promise you an improvement. Because the satisfaction of our customers is our priority.
If you give us the opportunity to regain your confidence, we will gladly offer you the best.
Kind regards,
by A verified traveler from Santo Domingo
Posted 16 Mar 2019
I have been staying at this hotel for over one year. However they wanted to give me a room in the Hotel Dunia on my last reservation. This was not mentioned during the booking process. I end up paying extra fees to stay at the Grand Hotel.
Comment from Hotel Management
21 Mar 2019 by Reception Grand Hotel , Hotel Management
Hello,
We thank you for taking the time to give us your opinion.
We inform you that since 01/01/2019 Dunia and Grand Hotel have been fissioned, so a Hotel with 2 Buildings (containing different categories of Rooms).
We have noted the difficulties that may have caused for you.
We strive to make customer satisfaction our priority. We remain willing to receive you during a future stay in our establishment. Receive, Sir / Madam, the assurance of our best regards.
by Charles
Posted 26 Nov 2017 on Hotels
Comment from Hotel Management
19 Apr 2019 by Guests Relation Service , Hotel Management
Cher Client,
Nous vous remercions de nous avoir laisser une note concernant votre séjour au sein du grand hôtel. Nous sommes heureux de savoir que vous avez passez un agréable moment.
Sincèrement,
by YUKA
Bamakoでいいホテル。
Posted 16 Apr 2017 on Hotelsスタンダードツインを予約しましたが、スイートルームに変更してもらえました。シャワーやトイレ、きれいでお湯も問題ありません。お水は最初の日に2本(500ml)無料でもらえました。タオル、バスタオル、石鹸、シャンプーもありました。
