Ratings based on 877 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
Does not meet the standards of a Marriott property. Bed , pillows, & bathroom is out dated.The walls & corners the halls and rioms are damaged. The facility needs work
Comment from Hotel Management
28 Apr 2024 by Customer Service, Hotel Management
Monicacarleen, we appreciate your feedback, and are mindful of your observations about our furnishings and maintenance. Though we strive for the highest standards, we acknowledge there is always room for improvement. We have taken note of your comments and will relay them to the appropriate departments to address and rectify these matters. We hope for an opportunity in the future to provide you with an experience that meets and exceeds expectations.
by A verified traveler
Posted 21 Apr 2024
Friendly staff at this hotel. It was so convenient to the mall. The room was comfortable. I would stay again.
Comment from Hotel Management
22 Apr 2024 by Customer Service, Hotel Management
Sheila, we are thrilled to hear about your positive experience at TownePlace Suites Arundel Mills BWI Airport. We're happy to know our team members were welcoming and you found the location perfect for access to local shopping. We're also glad that the comfort of the room made your stay enjoyable. We look forward to welcoming you back in the future.
by A verified traveler
Posted 14 Apr 2024
The property did not have breakfast do to the cook not coming to work and was not even willing to make coffee for the the customers
Comment from Hotel Management
15 Apr 2024 by Customer Service, Hotel Management
Keyshawn, we're disappointed to hear about your recent experience. Normally, our morning offerings, including breakfast and coffee, are a high point for our guests. We apologize for disappointing you in this regard and we're looking into the circumstances that led to this issue. Thank you for bringing this to our attention. We hope you'll consider giving us another opportunity to provide a better experience in the future.
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
16 Apr 2024 by Customer Service, Hotel Management
Felisha, thank you for your stellar rating of TownePlace Suites Arundel Mills BWI Airport. It's uplifting to know guests like you have an enjoyable stay with us. We sincerely appreciate your feedback and look forward to welcoming you back in the future.
by A verified traveler
Posted 12 Apr 2024
Comment from Hotel Management
2 May 2024 by Customer Service, Hotel Management
Monique, it seems you did not have the experience we strive for at our hotel. We value your feedback and will use it to improve future guest experiences. It's our commitment to enhance our services for more satisfactory visits.
by A verified traveler
Posted 7 Apr 2024
Great place to stay
Comment from Hotel Management
7 Apr 2024 by Customer Service, Hotel Management
Doris, it's wonderful to hear that you found the TownePlace Suites Arundel Mills BWI Airport to be an excellent choice for your stay. We are thrilled you enjoyed your time with us. We can't wait to welcome you back in the future.
by A verified traveler
Posted 31 Mar 2024
There was a lot young people going in and out of the property like they were having parties every night.
Comment from Hotel Management
1 Apr 2024 by Customer Service, Hotel Management
Michele, we appreciate your valuable feedback from your stay with us at TownePlace Suites Arundel Mills BWI Airport. We understand that a serene environment is a key aspect of a pleasant stay and any disturbances can be inconveniencing. Your observation will be taken into consideration by our team members to ensure a peaceful environment for all our guests. Thank you for bringing this matter to our attention.
by A verified traveler
Posted 24 Mar 2024
Staff were unprofessional , sitting on counter or no one at counter at all.
Chip walls and mold in bathroom
Breakfast was very limited most food was empty be 9:30.
Comment from Hotel Management
25 Mar 2024 by Customer Service, Hotel Management
Peytrienne, we appreciate the time you took to share your experience. It is regrettable to hear that our team members' service fell short of the professional standards we continually aim to uphold. Additionally, your comments regarding room maintenance and breakfast availability have been noted, as we always seek to enhance our guest experience. Your feedback is vital and will be used to help us improve. We hope you will consider staying with us again in the future.
by A verified traveler
Posted 18 Mar 2024
Comment from Hotel Management
20 Mar 2024 by Customer Service, Hotel Management
Kalia, it appears your experience was not up to expectations. We're committed to providing quality stays for our guests, and we're disappointed to hear your visit fell short. We'd appreciate the chance to learn more about what happened to improve for your future visits.
by A verified traveler
Posted 29 Feb 2024
Very nice
Comment from Hotel Management
1 Mar 2024 by Customer Service, Hotel Management
Sonny, it's great to hear you found the TownePlace Suites Arundel Mills BWI Airport to meet your expectations. We appreciate your succinct but meaningful praise. We look forward to your next stay.
