Ratings based on 1,707 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
We had a reservation for several nights. Arrived after all day of traveling to find they had our reservation but did not have a room for us. We had to go to a motel. It was such an inconvenience. Hyatt did not go above and beyond to make it right. I will never stay at Hyatt Inner Harbor again. Do not recommend!
Comment from Hotel Management
2 May 2024 by Rebecca, Hotel Management
Hello Mary,Thank you for providing feedback. We are sorry for the troubles you experience. If you'd like to discuss this further feel free to reach out to us on social media channels. Warm regards,Rebecca
by A verified traveler
Posted 1 May 2024
Very nice !
Comment from Hotel Management
1 May 2024 by Michelle T, Hotel Management
Hi Olivia!Thank you for your 5 out of 5 rating of our hotel. We are very pleased that you enjoyed your stay with us at Hyatt Regency Baltimore, and we hope to see you again soon.Best Wishes,
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
1 May 2024 by Veronica, Hotel Management
Hello Theodore!Thank you for providing the amazing 5-star review! We are delighted that you enjoyed your stay with us. Thank you for choosing Hyatt Regency Baltimore for your stay and for being our guest! We hope to welcome you back in the future, so please feel free to contact us if we can be of any assistance.
by A verified traveler
Posted 29 Apr 2024
The view from the room of the Inner Harbor was stunning!
Comment from Hotel Management
30 Apr 2024 by Travis, Hotel Management
Hello Valerie!Thank you for providing a review of our hotel. It is wonderful to hear you enjoyed the views from your room. We look forward to having you stay with us again soon! Warm Regards, Travis
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
30 Apr 2024 by John, Hotel Management
Hello Lydia,Thank you for adding this score for our Hyatt Regency Baltimore Inner Harbor. I hope you can stay with us again.Best Regards,John
by A verified traveler
Posted 28 Apr 2024
Hospitality, view of harbor, dining
Comment from Hotel Management
28 Apr 2024 by Tieysha, Hotel Management
Hello Stephanie,Thank you so much for your 5 out of 5 rating as well as your review. We are so pleased to know that you enjoyed our hospitality, our dining, and the view if the harbor. We hope we will have the pleasure of welcoming you back to Hyatt Regency Baltimore in the future.Best Wishes,
by A verified traveler from Rochester
Posted 26 Apr 2024
Perfect location and great views! The hotel was clean and most of the staff, very friendly. Our only complaint was the bartender. We went to the bar one night for something to eat and have a drink. The bartender had no personality and he let us order without telling us there were Happy Hour specials. The food was ok.
Comment from Hotel Management
27 Apr 2024 by Tania, Hotel Management
Hello Michelle,Thank you for your feedback. We are happy to know that you enjoyed the location of our property and the great views. We are also glad to hear that you loved the cleanliness and friendly staff during your visit. We do apologize for the issues you encountered during your dining experience. We will be sure to share your comments with upper management. We appreciate the feedback and hope to have the opportunity to welcome you back.Best wishes,Tania
by A verified traveler
Posted 25 Apr 2024
The receptionist when we check out is kinda not nice.
Comment from Hotel Management
25 Apr 2024 by Janet, Hotel Management
Dear Jennelyn,Thank you for taking the time to provide a review on our Hyatt Regency Baltimore Inner Harbor. We are disappointed to hear your checkout experience was not a pleasant one. Your experience does not align with the high standards we aim to provide, and we regret we fell short of your expectations. If you would like to share more about your experience, please reach out to us on one of our social media or chat channels. We hope to welcome you back in the future and provide you with the exceptional service you deserve.Warm regards,
by A verified traveler from Fort Lee
Posted 25 Apr 2024
Great property and clean room.
Comment from Hotel Management
25 Apr 2024 by Janet, Hotel Management
Dear Daniel,Thank you for the great rating and review you gave on our Hyatt Regency Baltimore Inner Harbor! We are delighted to hear you appreciated how clean and well-maintained the room was and you thought our property was great. It was a pleasure hosting you during your time with us. We hope to have the privilege of welcoming you back again soon.Warm regards,
by A verified traveler
Posted 24 Apr 2024
Paid for room in full and they gave it away.
Comment from Hotel Management
25 Apr 2024 by Tania, Hotel Management
Hello Kristina,Thank you for providing this feedback about your visit. Please allow me to apologize on behalf of our team for your experience. We apologize for the issues you encountered during your visit. We would like for you to contact us on our social media site so that we can discuss this matter further. We hope to hear from you soon.Warm regards,Tania
