Ratings based on 978 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 May 2024
Nice staff
by A verified traveler
Posted 11 May 2024
Customer service was great. The room was clean.
by A verified traveler
Posted 23 Apr 2024
Comment from Hotel Management
25 Apr 2024 by Clare B, Hotel Management
Thank you for your rating!
by A verified traveler
Posted 18 Apr 2024
We only slept there and then ran to the airport, but the room was lovely.
Comment from Hotel Management
25 Apr 2024 by Clare B. , Hotel Management
Thank you for staying with us!
by A verified traveler from Baltimore
Posted 16 Apr 2024
The staff customer service was amazing. Every one was kind, and very attentive.
Comment from Hotel Management
25 Apr 2024 by Clare B., Hotel Management
Thank you for staying with us!
by A verified traveler from Winchester
Posted 15 Apr 2024
Comment from Hotel Management
25 Apr 2024 by Clare B., Hotel Management
Thank you for staying with us!
by A verified traveler
Posted 1 Apr 2024
Comment from Hotel Management
25 Apr 2024 by Clare B, Hotel Management
Thank you for your rating!
by A verified traveler
Posted 27 Mar 2024
I didn't like that Expedia's description of the property's amenities didn't match my experience at the property. Expedia listed the hotel as having an indoor pool and the hotel's pool was out of service (it was empty with no signage as to why).
Comment from Hotel Management
25 Apr 2024 by Clare B., Hotel Management
I am sorry this was your experience we have had the verbiage for the pool being unavailable since September. We had this on Expedia I am not sure what has changed. I apologize this effected your time.
by A verified traveler
Posted 22 Mar 2024
Comment from Hotel Management
26 Mar 2024 by LaToya, Hotel Management
Thank you for taking the time to complete our hotel survey. We appreciate your feedback, and we are sorry to hear that your experience with us fell short of your expectations.We hope that you will consider staying with us again on your next visit to the area. We would welcome the opportunity to make things right and provide you with the high-quality experience that we are known for.Thank you again for your feedback, and we look forward to the opportunity to serve you better in the future.
by A verified traveler
Posted 22 Mar 2024
Comment from Hotel Management
25 Apr 2024 by Clare B., Hotel Management
Thank you for staying with us!
