Ratings based on 981 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
A
Comment from Hotel Management
1 May 2024 by Customer Service, Hotel Management
Christopher, thank you for your sterling review of Embassy Suites Baltimore at BWI Airport. Your appraisal is incredibly valued, and we look forward to welcoming you back.
by A verified traveler
Posted 23 Apr 2024
Love it
Comment from Hotel Management
24 Apr 2024 by Customer Service, Hotel Management
Theolashonda, it's fantastic to hear that you loved your stay at Embassy Suites Baltimore at BWI Airport. This is precisely the experience we aim to offer. We look forward to welcoming you back in the future.
by A verified traveler
Posted 19 Apr 2024
Just needs a refresh. Shower door was broken, under sink needed painted. The place is nice just could use a refresher.
Comment from Hotel Management
21 Apr 2024 by Customer Service, Hotel Management
Mike, thank you for sharing your feedback. We're pleased to hear that you found enjoyment in your stay at Embassy Suites Baltimore at BWI Airport. Your comments regarding certain areas of the room that could possibly benefit from updates are noted. We continually strive to enhance our guests' experiences and your input is helpful in that endeavor. We look forward to welcoming you back in the future.
by A verified traveler
Posted 19 Apr 2024
I enjoyed my stay at Embassy Suites. The property was in a great location, the hotel is beautiful, and the breakfast was simply delicious. The only downside was that the cleaning staff didn’t bring new towels during my two day stay. I would stay here again
Comment from Hotel Management
20 Apr 2024 by Customer Service, Hotel Management
Kaktrale, it's wonderful to hear that you enjoyed your stay at Embassy Suites Baltimore at BWI Airport, finding our location advantageous and the breakfast to your liking. We regret any inconvenience you may have experienced regarding the fresh towels. Please rest assured this feedback is noted and will be reviewed with our housekeeping team. We're delighted that you'd consider staying with us again and look forward to your next visit.
by A verified traveler from ellicott city
Posted 8 Apr 2024
The first room we were assigned was not handicap assessable as requested. There was no internet. In addition, the room was not ready upon arrival. A room was made available after 4:22 pm. The room we were given was also assigned to another party. It was frightening to have strangers access the room. According to the front desk, they assigned us the wrong room, number 620 and we were supposed to be in room 325 which they said was also not handicap assessable.
At the point we decided to go to sleep, we found that the bed was damp and had the scent of urine. We were moved to a room another room.
The next morning I awoke to hundreds and hundreds of ants all over the night stand next to where I was sleeping, and we sighted ants through out the unit. We contacted the front desk and were told that the manger was on the way up. The manager never came. Two hours later we called the front desk again without any solution. We contacted the main office for the Embassy Suites who contacted the front desk. Hours had passed, ants were in my luggage and toiletries. The front desk offered to move us to a third room. We asked for a refund and was told to call Expedia. It has been more than 72 hours without resolution. The "Staff" failed us! The property was not sanitary and has an infestation. We did not stay the 2nd night, the experience was beyond stressful at a time when I needed a quiet and relaxing moment. I Will not recommend this hotel to anyone.
by A verified traveler
Posted 8 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Customer Service, Hotel Management
Thank you for the 5/5 rating, Morgan!It's excellent you enjoyed your time at Embassy Suites Baltimore at BWI Airport so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
28 Apr 2024 by Customer Service, Hotel Management
Thanks for the perfect rating, Stephanie!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Embassy Suites Baltimore at BWI Airport.Have a wonderful day!
by A verified traveler
Posted 5 Apr 2024
Comment from Hotel Management
7 Apr 2024 by Customer Service, Hotel Management
Francis, thank you for choosing Embassy Suites Baltimore at BWI Airport and taking the time to rate your experience. It's wonderful to see that you had a satisfactory stay with us. We hope to see you again soon, continually striving to offer exceptional service.
by A verified traveler
Posted 1 Apr 2024
Comment from Hotel Management
22 Apr 2024 by Customer Service, Hotel Management
Thank you for taking the time to leave this wonderful rating, Adonnica! We hope to see you again soon at Embassy Suites Baltimore at BWI Airport so we can share yet another amazing experience!
by A verified traveler
Posted 30 Mar 2024
Gooybut service at restaurant is very poor.
Comment from Hotel Management
31 Mar 2024 by Customer Service, Hotel Management
Hemant, we're delighted to hear about your overall positive experience at Embassy Suites Baltimore at BWI Airport. Your insight about the restaurant is very important to us. We are already working on refining our dining experience to better serve guests like yourself. We can't wait to host you on your next visit.
