Ratings based on 143 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Feb 2024
Lovely gem with amazing views of the ocean in a rainforest setting. Staff is amazing and restaurant is outstanding. So peaceful - truly a slice of heaven on earth.
by A verified traveler
Posted 11 Feb 2024
This place has an outstanding view from the infinity pool, exceptional personal service from all the staff and is in a great location for exploring Uvita, Ballena and Dominical.
The rooms were a little tired but perfectly functional and having a walk in wardrobe, huge shower & kitchenette made our stay more comfortable.
Would definitely stay here again.
by A verified traveler
Amazing location and food was excellent
Posted 4 Jan 2024 on HotelsWow what a beautiful location. Staff were friendly and helpful but were very busy! This is a lovely place, food was excellent and room comfortable.
Just a few minor things that could be improved - dripping tap, modernisation of bathroom but overall recommended for a quiet stay in a wonderful location with great food.
Comment from Hotel Management
12 Jan 2024 by Keven, Hotel Management
Thank you so much for staying with us and for your valuable feedback. We hope to welcome you again soon!
by A verified traveler
Deceiving!
Posted 25 Sep 2023 on HotelsI am sure 10 years ago the hotel was great. It’s just run down since it’s 2012 travel awards they received. Staff was nice but room was out dated and affected by the years of humidity. Firstly it was a challenge to locate the property. Zero signage indicating its location distance/direction to villas. Locks on doors were not functional for the patio and outdoor shower. The bed was probably the hardest mattress I have ever slept on. Sink water unsafe for consumption (teeth brushing, face washing, etc.) Property at night is not well lit, especially in the parking lot that is a distance from the hotel reception. Overall just needs to be maintained and cleaned up.
Comment from Hotel Management
10 Oct 2023 by Keven, Hotel Management
Hi David, thank you for choosing to stay with us. We are disappointed that you found so many faults with the property, but we feel it is important to reply to a couple of important points.We have received the Traveler's Choice award every year since 2012, including this year (2023), indicating that most of our guests enjoy their time with us. We do not recommend our guests drink the water as it comes directly from a natural spring (which is why we supply drinking water in the rooms and in the restaurant) but it is absolutely safe for brushing your teeth, bathing, etc. We appreciate the rest of your feedback so we can continue to improve the property and the level of service we provide.
by A verified traveler
Posted 13 Apr 2023
Upon booking, prior to arrival, and during our stay the staff was attentive and helpful, including recommending a 4WD rental. They booked several activities for us and shared recommendations for restaurants and additional sites. Service was excellent in the dining room, and the popen air massage was amazing.
Comment from Hotel Management
15 Apr 2023 by Keven, Hotel Management
Thank you so much for all the wonderful comments. It was a pleasure meeting you both and having you as guests. Please do come back to visit!
by A verified traveler
Posted 7 Mar 2023 on Hotels
Beautiful location, lovely pool, helpful friendly staff!
Comment from Hotel Management
8 Mar 2023 by Keven, Hotel Management
Thank you so much for visiting us!
by A verified traveler from kissimmee
Posted 1 Mar 2023 on Travelocity
This hotel is overpriced for the place, not much things to do in the hotel, and staff is not friendly. For this price there are a lot better options in Costa Rica
Comment from Hotel Management
2 Mar 2023 by Keven, Hotel Management
Now for the facts: you made a reservation for three people, but showed up with four and became angry when I told you that we would have to charge for the extra person (something that all hotels do), and asked me what exactly the extra charge was for. I explained that the 25 goes towards breakfast, electricity, water, laundry, etc. You then wanted a third bed in the room, which is something we do not offer, but we agreed that you could put your own blow up mattress in the room as long as it fit. Perhaps you weren't pleased with the answers, but at no time were we unkind in any way.
by A verified traveler
Posted 4 Feb 2023
Nice small hotel with excellent service. The views of the ocean from our balcony were beautiful and the setting was very peaceful. The room was very clean. The only draw back was that the room had a bad odor - maybe an issue with the drains or septic system. The air conditioner helped to mask it a little, but it persisted throughout the 2 night stay. Hopefully it was just our room and it can be fixed.
Comment from Hotel Management
5 Feb 2023 by Keven, Hotel Management
Hello Jessica! We're pleased to hear that you enjoyed your time with us overall. We apologize for the inconvenience with the bathroom. If you had let us know while you were here perhaps we could have resolved it, but thank you for letting us know so we can continue to improve!
by A verified traveler
Posted 21 Nov 2022 on Hotels
Comment from Hotel Management
23 Nov 2022 by Keven, Hotel Management
Gracias por visitarnos!
by A verified traveler
Posted 13 Aug 2022
The property was beautiful. The service was excellent and the ceviche delicious. However the steps to go to rooms are steep.
Comment from Hotel Management
30 Aug 2022 by Ronald, Hotel Management
Hola Daphne, thank you very much for your stay and review. The Ceviche will be waiting for you. Best wishes from TikiVillas.
