Ratings based on 197 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Apr 2024
We had the villa and the AC was weak. The bedding just made us sweat and pillows were hard. We are not used to sleep in the humid hot room so had a hard time for two nights. I understand it’s next to the jungle but I’m not sure about seeing ants everywhere inside the room.
Great birding location. Lots of yellow throated toucans.
Unsure about the raving reviews of the restaurant. Basic choices and very high prices.
The pool has no shade. Lots of lounge chairs.
Comment from Hotel Management
26 Apr 2024 by Maria Fernanda Gonzalez - Customer Service, Hotel Management
Dear Shirley:Greetings from Cristal Ballena Boutique Hotel & Spa…!!!Thank you very much for your comments. We are very sorry for any inconvenience that you had during your stay at the hotel. We will talk with the staff about this situation and once again thank you for sharing this. Those observations help us to be better every day because we work very hard every day in order to offer to all our customers a wonderful time here. We hope you can visit us again in the future, our doors are always open. Kind regards,
by A verified traveler
Posted 12 Apr 2024
by A verified traveler
Posted 14 Mar 2024
What a gem. It’s a stunning property outmatched only by incredible, kind and helpful staff. From a special laundry request, to making sure I got to see the Tucáns, to remembering my drink of choice, they made me feel safe, special and well taken care of. Don’t hesitate to book this!
Comment from Hotel Management
15 Mar 2024 by Maria Fernanda Gonzalez - Customer Service, Hotel Management
Dear Suzanne:Greetings from Cristal Ballena Boutique Hotel & Spa…!!!Thank you very much for your fantastic comments. We are more than happy that you enjoyed your time with us. We work very hard every day in order to offer all our customers a wonderful time here. We hope you can visit us again in the future, our doors are always open. Kind regards,
by A verified traveler
Posted 3 Mar 2024 on Hotels
Comment from Hotel Management
5 Mar 2024 by Maria Fernanda Gonzalez - Customer Service, Hotel Management
Dear Franklynn:Greetings from Cristal Ballena Boutique Hotel & Spa…!!!Thank you very much for your good score about the hotel during your stay.We work very hard every day in order to offer all our customers a wonderful time here. We hope you can visit us again in the future, our doors are always open. Kind regards,
by A verified traveler
Posted 3 Feb 2024 on Hotels
Comment from Hotel Management
6 Feb 2024 by Maria Fernanda Gonzalez - Customer Service, Hotel Management
Dear Ronald:Greetings from Cristal Ballena Boutique Hotel & Spa…!!!Thank you very much for your score. We are very sorry for any inconvenience that you had during your stay at the hotel. We hope you can visit us again in the future, our doors are always open. Kind regards,
by A verified traveler
Posted 15 Jan 2024 on Hotels
Comment from Hotel Management
16 Jan 2024 by Maria Fernanda Gonzalez - Customer Service, Hotel Management
Dear Christina:Greetings from Cristal Ballena Boutique Hotel & Spa…!!!Thank you very much for your good score about the hotel during your stay.We work very hard every day in order to offer all our customers a wonderful time here. We hope you can visit us again in the future, our doors are always open. Kind regards,
by A verified traveler
Posted 15 Jan 2024
Comment from Hotel Management
16 Jan 2024 by Maria Fernanda Gonzalez - Customer Service, Hotel Management
Dear Andres:Greetings from Cristal Ballena Boutique Hotel & Spa…!!!We are very sorry for any inconvenience that you had during your stay at the hotel. Those observations help us to be better every day because we work very hard every day in order to offer to all our customers a wonderful time here. We hope you can visit us again in the future, our doors are always open. Kind regards,
by A verified traveler
Posted 8 Jan 2024
Comment from Hotel Management
2 Feb 2024 by Maria Fernanda Gonzalez - Customer Service, Hotel Management
Dear Tiffany:Greetings from Cristal Ballena Boutique Hotel & Spa…!!!Thank you very much for your good score about the hotel during your stay.We work very hard every day in order to offer all our customers a wonderful time here. We hope you can visit us again in the future, our doors are always open.Kind regards,
by A verified traveler
Posted 15 Dec 2023
Comment from Hotel Management
4 Jan 2024 by Maria Fernanda Gonzalez - Customer Service, Hotel Management
Dear John:Greetings from Cristal Ballena Boutique Hotel & Spa…!!!Thank you very much for your good score about the hotel during your stay.We work very hard every day in order to offer all our customers a wonderful time here. We hope you can visit us again in the future, our doors are always open. Kind regards,
by A verified traveler
Posted 5 Dec 2023
Staff was incredible, view from the room was wonderful. Dining at the restaurant was delicious. I will be staying here again.
Comment from Hotel Management
5 Dec 2023 by Maria Fernanda Gonzalez - Customer Service, Hotel Management
Dear Dale:Greetings from Cristal Ballena Boutique Hotel & Spa…!!!Thank you very much for your comments. We are more than happy that you enjoyed your time with us. We work very hard every day in order to offer all our customers a wonderful time here. We hope you can visit us again in the future, our doors are always open. Kind regards,
