Ratings based on 353 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Mar 2024
Thin walls , can hear people coughing in next room . Guest hang out the front smoking and talking till all hours,management were notified but nothing seem to be done . Would not stay again .
Comment from Hotel Management
17 Mar 2024 by Joe, Hotel Management
Hi Gaylene,Thank you for bringing your concerns to our attention. We apologize for any inconvenience caused by noise disturbances during your stay. Our walls are constructed with autoclaved aerated concrete blocks designed to reduce noise transmission, although some sounds may travel through open windows or doors.We enforce a strict no-noise policy from 9pm to 8am. Upon receiving your complaint at 11:05pm, we immediately attempted to address the issue by contacting the occupant of the adjacent room; however, we were unable to get a response as the senior lady was already asleep. Our site manager conducted a thorough check of the surrounding rooms the following morning and issued warnings accordingly to rooms 1 & 2.We regret that we were not able to resolve the matter more promptly and understand this may have affected your experience. We appreciate your feedback and will strive to improve our response protocols to ensure a peaceful environment for all our guests.Best regards,
by A verified traveler
Posted 15 Feb 2024 on Wotif
Curtains were too small to cover the window entirely. Both shampoo and body wash dispensers in the shower were empty.
Comment from Hotel Management
17 Mar 2024 by Joe, Hotel Management
Dear Jack,Thank you for bringing these issues to our attention. We sincerely apologize for the inconvenience caused during your stay regarding the curtains and bathroom amenities.We have taken immediate steps to address these concerns. Our maintenance team has been notified about the curtain size, and we are in the process of reviewing all our rooms to ensure that all windows are adequately covered for privacy and comfort.Additionally, we have reminded our housekeeping staff to diligently check and refill all dispensers before the arrival of new guests. We understand the importance of these amenities in providing a comfortable and convenient experience.We appreciate your feedback as it helps us improve our services. Please rest assured that we are committed to ensuring a pleasant stay for all our guests.Warm regards,
by A verified traveler
Posted 11 Feb 2024 on Wotif
This motel is very convenient, well located, clean and clearly well cared for. Unfortunately we had a very long aggressive argument taking place outside our room through much of the first half of the night, a radio that went on at 4.30am in another room and then a loud business call directly outside our window at 6am. It was not a restful night and we moved accommodation. We were not able to get refunded for the remainder of our stay.
Comment from Hotel Management
11 Feb 2024 by Joe, Hotel Management
Thank you for sharing your feedback with us. We appreciate your comments regarding our location and cleanliness. I apologize for any inconvenience you experienced during your stay.Our motel has a strict policy of maintaining a quiet environment between 9 pm and 8 am to ensure a restful night for all guests. If you encounter any issues, we encourage you to promptly report them to our staff either via telephone or by visiting the reception. We take guest comfort seriously and will address any disturbances promptly.Regarding the noise incidents you mentioned, our investigation revealed that the four adjacent rooms were unoccupied except for a pleasant lady staying next to your room. We apologize if her presence contributed to any disruptions.As for the early check-out refund, we have not received any notification from Expedia regarding your request. Additionally, our staff was informed that your departure was due to a family matter, necessitating your move to Tasmania.Once again, I apologize for any inconvenience you faced, and we hope to have the opportunity to improve your experience in the future. If you have any further concerns, please feel free to reach out to us directly.Best regards,
by A verified traveler
Posted 4 Feb 2024 on Wotif
Convenient location for family gathering that side of town. Easy check in. Wide parking spaces.
by A verified traveler
plenty of space to have a game of rounders
Posted 28 Jan 2024 on Hotelshelpful staff when things go wrong. bit pricey for what you get...the playground is across the road.quiet location and only a short drive to all the fun places.
by A verified traveler
Posted 28 Jan 2024 on Lastminute
by A verified traveler
Posted 21 Jan 2024 on Wotif
by A verified traveler
Posted 31 Dec 2023 on Wotif
Nice
by A verified traveler
Posted 19 Dec 2023
Stay was good. Only thing missing was plates. Had a jug , toaster, cups and saucers but no plates for toast.
by A verified traveler
Posted 16 Dec 2023
First time I have stayed in a property where staff have kept a spare room between guests (so quiet) when the property is not at capacity.
An older motel, but money being spent lifting the standard. New air-con and TV.
Beds very comfortable, good quality woolen blankets.
Great range of spreads for toast (butter, jams vegemite).
Will definitely stay here again.
