Ratings based on 828 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
Clean and I enjoy the free breakfast
Comment from Hotel Management
11 Jun 2024 by KP, Hotel Management
Thank you so much for the 5/5, We are so glad you enjoyed your stay. Hope to see you back again!
by A verified traveler
Posted 9 Jun 2024
Nice place for a short stay.
Comment from Hotel Management
9 Jun 2024 by Elizabeth, Hotel Management
Jessica, a perfect score?! We truly appreciate it and YOU! We hope to see you on your next visit to our beautiful city!
by A verified traveler
Posted 9 Jun 2024
Staff very friendly and accommodating
Comment from Hotel Management
9 Jun 2024 by Elizabeth, Hotel Management
Chellie, a perfect score?! We cannot thank you enough for your amazing review! We look forward to seeing you again soon in the Queen City!
by A verified traveler
Posted 8 Jun 2024
The property was clean and the staff was great.. the only con is the pool wasn’t available, I wish there was a note on the site about that prior to booking. They did have a sign that you could go to the hotel down the street but that was inconvenient.
Comment from Hotel Management
8 Jun 2024 by Elizabeth, Hotel Management
Sharonda, Thank you for your kind review. We hope you enjoyed your stay with us and hope to see you again soon in the Queen City!
by A verified traveler
Posted 2 Jun 2024
See above
Comment from Hotel Management
4 Jun 2024 by KP, Hotel Management
Thank you for the Perfect Score! We are so glad you enjoyed your stay with us! We hope to see you again soon!
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
31 May 2024 by Yuri , Hotel Management
I'm sorry to hear this what went wrong with your stay
by A verified traveler from Middleburg
Posted 27 May 2024
The staff was very friendly and helpful especially Mary Kay.
Comment from Hotel Management
30 May 2024 by Elizabeth, Hotel Management
Debra, we are happy to hear that you enjoyed your stay here at the Holiday Inn Express & Suites Ballantyne! We look forward to seeing you again soon in the Queen City!
by A verified traveler
Posted 27 May 2024
Beautiful and clean
Comment from Hotel Management
30 May 2024 by Elizabeth, Hotel Management
JonBenet, we are happy to hear that you enjoyed your stay here at the Holiday Inn Express & Suites Ballantyne! We look forward to seeing you again soon in the Queen City!
by A verified traveler
Posted 21 May 2024
Perfect location for us❤️
Comment from Hotel Management
23 May 2024 by KP, Hotel Management
Thank you for your 5/5 Review, We are so glad our location offered you a perfect stay! We hope to see you again soon!
by A verified traveler
Posted 20 May 2024
The bathroom was gross. I’m not even sure when it was last cleaned.
Comment from Hotel Management
20 May 2024 by Yuri , Hotel Management
I'm so sorry you experienced this during your stay. Did you call the front desk to have a room move?
