Ratings based on 135 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jun 2024
Everything
Comment from Hotel Management
12 Jun 2024 by Lorna S, Hotel Management
Thank you so much for your lovely review and cant wait to welcome you back to Woodlands again soon. All the best, Lorna
by A verified traveler
Posted 10 Jun 2024
Beautiful, tranquil and romantic <3 will be coming back again
Comment from Hotel Management
11 Jun 2024 by Lorna S, Hotel Management
Thank you Laura for your lovely review and cant wait to welcome you back again at Woodlands. All the best, Lorna
by A verified traveler
Posted 22 May 2024
Loved the hot tubs with privacy and location
Comment from Hotel Management
2 Jun 2024 by Lorna S, Hotel Management
Thank you for your lovely review and hope to see you again soon at Woodlands. All the best, Lorna
by A verified traveler
Posted 19 Dec 2023
The jacuzzi is great, with wonderful green views and water sounds. The accommodation itself is rather cramped, like a space pod. Either you find that cozy or unpleasant. What really ruined the whole thing is the attitude of the service staff (or, possibly, the staff following rather odious rules set by the management). The check out time is 11:00 (and check in at 16:00 - apparently it takes at least 5 hours to clean some pods) and there is a hefty fee for late check-out. The lady said it was 150pounds (a fee I could not find anywhere stated online and Expedia says it’s 12pounds) but that she would graciously only charge 50pounds. To my chagrin, I paid it to avoid fuss. You get the idea - it’s a nice, rather cramped accommodation run by officious and possibly tricky people. So it’s up to you.
Comment from Hotel Management
19 Dec 2023 by Rebecca T, Hotel Management
Hi Paul,Thank you for your review, we are glad to hear you enjoyed the great views and relaxing sounds of the river. If you would prefer a bit more space, perhaps you might like our Seabed lodges. They are much larger and are full of tech to make your stay that much more amazing! I'm sorry to hear that the check out experience wasn't what you had expected. Our usual check out time is 10am and our late check out time is 11am, and this costs 11.95. The late check out has to be pre-arranged before the day of departure. There are charges for this but as you mention here, we are happy on occasions to discount from the full amount. The lodges are cleaned to a very high standard, so it does take a little longer to get them ready and sparkling for the next guests.We do hope to welcome you again to Woodlands, so please do contact us for your return guest deal!Best wishes,Rebecca
by A verified traveler
Posted 26 Nov 2023
Amazing for the size, had everything we needed, amazing service and so clean!
Comment from Hotel Management
29 Nov 2023 by Lorna S, Hotel Management
Thank you for your lovely review. All the best, Lorna
by A verified traveler
Fabulous
Posted 16 Oct 2023 on HotelsFantastic stay at riverbeds, couldn’t say enough! Well set out, felt like your own private spot. Clean facilities felt brand new. Lovely breakfast hand delivered to your pod. Was such a great stay would definitely book again.
Comment from Hotel Management
16 Oct 2023 by Lorna, Hotel Management
Thank you for your lovely review and hope to see you back at Woodlands again soon. All the best, Lorna
by A verified traveler
Posted 6 Oct 2023 on Hotels
Comment from Hotel Management
7 Oct 2023 by Lorna, Hotel Management
Thank you for your review and gland you enjoyed your stay. Hope to see you back again soon to Woodlands. All the best, Lorna
by A verified traveler
Posted 7 Sep 2023
We had a wonderful one night stay. The hot tub was just what we needed after days of hiking and site seeing!! The pod was cozy and the food provided plentiful. The staff was also very friendly. But the patio was the star of the show. The views of the mountains and river were beautiful.
I only wish the large bed window overlooked it too. The pod is situated so the large picture window faces away from the river (still a good view but less secluded/picturesque). But this was minor and did not deminish anything about our stay here!
Very cozy in size but very comfy too.
Comment from Hotel Management
7 Sep 2023 by Lorna S, Hotel Management
Thank you so much for your lovely review and hope to see you back at Woodlands again soon. All the best, Lorna
by A verified traveler
Unique Experience--but be prepared to leave early!
Posted 4 Sep 2023 on HotelsA truly unique experience in one of the most beautiful settings I have ever been. The only complaint is that check-out is at 10:00, which, given check-in is at 16:00, and considering most other hotels usual check-out time of 11:00 or 12:00, seems a little early.
Comment from Hotel Management
4 Sep 2023 by The Woodlands Team, Hotel Management
Hello Andrea - thank you for your lovely review, our guests can add early and late check ins to their booking, I am sorry this was not passed to you. All the best, Lorna
by A verified traveler
Posted 23 Aug 2023
Pod way exceeded my expectations! Fantastic stay. Only notes would be I arrived late and while I had instructions it was incredibly dark and took me awhile to figure out where to go. Also every time I locked or unlocked my car an alarm went off in a nearby building, the guilt of someone having to get up to turn it off was not pleasant. Finally better WiFi would be fantastic. But these are minor things. The room was great, hot tub was great, breakfast was above and beyond! Will definitely recommend.
Comment from Hotel Management
28 Aug 2023 by Rebecca T, Hotel Management
Hi Jessica,Thank you so much for your review, we are glad you enjoyed your stay with us! We do hope to welcome you back in the future!Best wishes,Rebecca
