Ratings based on 402 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
The property itself was totally fine. The bed and pillows were so terrible! My husband nor I got much sleep.
Comment from Hotel Management
17 Jun 2024 by Sal - Manager, Hotel Management
Hi Cassidy!Thank you for your review. We are disappointed to hear that the bed and pillows were not able to meet your expectations. We have gotten numerous compliments on the comfort of our beds and we hope that you will give us a chance again in the future!
by A verified traveler
Posted 11 Jun 2024
We have stayed at this property many times and never had a problem until our last visit. Sports teams were there for a competition so kids were running up and down the halls pounding on doors and outside on the windows while their parents sat out in the parking lot drinking. We first tried to ignore so as to not escalate the problem. Finally at 11 PM we went to the front desk where one person seemed to be on duty. He was a nice person but had his hands full. This happened 2 nights in a row. At breakfast the coffees were often empty and so was the food choices. They seemed to be very understaffed. The rooms had no do not disturb signs. I hope this hotel gets its act back together.
Comment from Hotel Management
11 Jun 2024 by Manager, Hotel Management
Hi There Susan,I am sorry we did not meet your expectations. I spoke with the staff member on site and he said he spoke with the kids and parents. After the kids were told to stop, I do believe their behavior improved. We will be better prepared for sports tournaments and the influx of children moving forward.
by A verified traveler
Posted 10 Jun 2024
Comment from Hotel Management
11 Jun 2024 by Manager, Hotel Management
Thanks for you great review, Luann!
by A verified traveler
Posted 7 Jun 2024
Staff was very friendly and what a wonderful location!
Comment from Hotel Management
11 Jun 2024 by Manager, Hotel Management
Hey Ivana!Thanks for your great review, the staff works very hard and I will pass along this message to them! Come back and see us soon!
by A verified traveler
Posted 12 May 2024
The only thing i would recommend is maybe adding pillow top mattress pads to the beds to make them a little more comfortable. Otherwise everything was cery clean and staff was friendly and helpful.
Comment from Hotel Management
14 May 2024 by Julie, Hotel Management
Dear Marriah,Thank you for taking the time to review us. I will pass on the suggestion that you made. We appreciate you choosing Cobblestone Hotel & Suites in Baldwin!
by A verified traveler from St Charles
Posted 11 May 2024
Comment from Hotel Management
11 Jun 2024 by Manager, Hotel Management
Thank you for your great review! We look forward to welcoming you back to the AmericInn in Baldwin!
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
14 May 2024 by Julie, Hotel Management
Dear Kristina,Thank you for the 5 out of 5!
by A verified traveler
Posted 5 May 2024
Only complaint I have is the room access card, very hard to use. Overall stay was awesome including full breakfast. Pool and hot tub was a plus.
Comment from Hotel Management
6 May 2024 by Julie, Hotel Management
Thank you for staying with us! I do apologize that you had an issue with room access cards. I'm glad you enjoyed our large pool, hot tub, and our wide variety of breakfast items.
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
6 May 2024 by Julie, Hotel Management
Dear Edward,Thank you for the 5 out of 5!
by A verified traveler
Posted 28 Apr 2024
Staff were exceptional. Friendly, helpful, always willing to go beyond the minimum. Will definitely come back.
Comment from Hotel Management
29 Apr 2024 by Julie, Hotel Management
Dear Stephen,Thank you for the kind review!
