Ratings based on 452 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Villa Park
Posted 18 Jun 2024
Key to a room already occupied. Give another room right away (one of the 2 keys didn't work). Staff very friendly and gave us another key right away. Spacious, clean room with 2 queen beds, nightstand, desk and chair, dresser, microwave and refrigerator. Plenty of car parking and large parking lot for trucks, RVs and campers. Would definitely recommend this hotel.
Comment from Hotel Management
18 Jun 2024 by Nil, Hotel Management
Dear Joanne, thank you so much for your glowing review! We are thrilled to hear that you enjoyed your experience with us. Your satisfaction is our top priority, and we look forward to serving you again soon! sincerely, Hotel manager
by A verified traveler
Posted 17 Jun 2024
Unfortunately, the property had standing garbage, overflowing in the hallway by the back door an overwhelming smell of marijuana and curry. The breakfast was less than desirable. There were kids running up and down the hallway all hours of the night. And in the morning there were little kids sitting in the hallway That their parents needed their alone time in the room
Comment from Hotel Management
18 Jun 2024 by Nil, Hotel Management
Dear Denise, we're deeply sorry to hear about your negative experience with our staff. Providing exceptional service is a priority, and we'll address this issue to ensure it doesn't happen again. Your feedback is valuable, and we appreciate you bringing this to our attention. Sincerely, Manager
by A verified traveler
Posted 17 Jun 2024
Checkin was greeted with zero emotion.
Lobby looks very nice and clean.
Pool was cold and the pool area had no towels on the towel rack.
Room is worn with minimal upkeep
Shower head sprays in all directions but towards you.
Its not a terrible place to stay by any means but any higher price and they would be crazy.
Lots and lots of big truck parking which is a huge plus
Comment from Hotel Management
18 Jun 2024 by Nil, Hotel Management
Dear Jonathan, Thank you for your feedback. We apologize for the inconvenience with the towel during use the pool. Your comments will be shared with our team to ensure improvements in our offerings. We appreciate your understanding and hope to have the opportunity to provide a better experience on your next visit. Sincerely, Hotel Manager
by A verified traveler
Posted 15 Jun 2024
Dilapidated furniture. No USB connections. TV remote not working. Breakfast gone by 8:30. No hot tub towels.
Comment from Hotel Management
16 Jun 2024 by Nil, Hotel Management
Dear Anthony, Thank you for your feedback. We apologize for the inconvenience with no towel in pool area. Your comments will be shared with our team to ensure improvements in our offerings. We appreciate your understanding and hope to have the opportunity to provide a better experience on your next visit. Sincerely, Hotel Manager
by A verified traveler
Posted 13 Jun 2024
Comment from Hotel Management
15 Jun 2024 by Nil, Hotel Management
Dear Annette, Thank you so much for your glowing review!we are thrilled to hear that you enjoyed your experience with us. Your satisfaction is our top priority, and we look forward to serving you again soon! sincerely, Hotel manager
by A verified traveler
Posted 11 Jun 2024
Clean, quiet and reasonable price. Will stay again if back in the area.
Comment from Hotel Management
11 Jun 2024 by Nil, Hotel Management
Dear David, Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you. Sincerely, Hotel manager
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
10 Jun 2024 by Hotel Manager, Hotel Management
Dear Richard, Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you. Sincerely,
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
18 Jun 2024 by Nil, Hotel Management
Dear Linda, Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you. Sincerely, Hotel manager
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
30 May 2024 by Manager, Hotel Management
Dear Renee, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay. Sincerely, Hotel
by A verified traveler
Posted 17 May 2024
Good hotel
Comment from Hotel Management
20 May 2024 by Hotel manager, Hotel Management
Dear Dave, thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely,
