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"Arrived at the property after travelling for over 2 hours for a 2 night stay, there was a sign on the desk stating the boiler had broken and there was no hot water. They had known about this for over 24 hours and had not got in touch so we could make alternate arrangements. Due to this we, and the late notice we could not find anywhere else. They also stated they could not give us a refund and this would have to be done through Expedia so we would not of had the money to stay somewhere else anyway. The staff were very nonchalant and care free regarding this and could not answer why we had not been updated earlier, they did not try and help us in any way."

"Very welcoming room was clean and great value. Breakfast was excellent overall a great stay"

"Central location, next to the river and a good car park , but you have to pay for it "

"The staff was amazing and attentive. But there was a lot of hidden costs as well as the property on Expedia being mid marketed. The spa is not included in price you pay. You have to pay additional as you have to with everything else. Even washers and dryer are paid for. "

"Room and bedroom were lovely, french doors with garden outdoor view , you would not expect that from the front door of your room and the front area , bit shabby and dated, saying that bathroom very dated was clean but could do with modernization. Pool was my biggest let down, small very busy and again generally little shabby , temp was good , but I didn't stay in for long , on our visit jacuzzi was full of young lads , all friends couldn't get near it . Quite a walk to breakfast from our room/ chalet, so took car ( disabled) breakfast very basic , can't say much more, not memorable. The area is beautiful, river and scenery, cute shops , obviously expensive, train area good place to visit , enough places to eat and get coffee , we come back regularly so great place. Carpark is broken up deffo needs attention. ."

"Check in and out was easy. Room was clean . Staff were friendly and efficient. Breakfast was excellent. Only down side was with it beinging an older building soundproofing wasn't the best. "

"Our stay was amazing! Only 15 minute drive to Pen y Pass. The breakfast was great and the staff was really accommodating! Would definitely come here again!"

"Ok room facilities very good "

"Lovely accommodation but a barking dog waking you in the morning isn’t what need on Easter Sunday. Great food but waiting an hr for simple breakfast to be served is silly "