Residences in United Kingdom

"Room on the small side but v clean, tidy, welcome tea / coffee. Free WiFi, safe in the room. TV. Bar / dining was fine and a buzzing atmosphere. Breakfast was great as much as you want and v good selection. About a 6 min walk from the train station with cases, but all outside. Access to Terminal 2 airport is about a 12 min walk either all outside or part outside basically back to the train station and then you can go inside if it was raining etc."

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"Great location"

"Great staff and very cool bar on the roof."

"Great room, excellent staff especially the guys in the cocktail bar. Brilliant location for central London"

"The breakfast was fresh and replenished. The spa was wonderful.. "

"Good breakfast and convenient for town, but a very basic hotel and room for the (high) price. Check-in staff poor. Also £10 per case storage is a rip-off when other hotels do it for free."

"Perfectly convenient location in the heart of Piccadilly Circus. If you read up on the hotel, you will not be surprised by the smaller rooms and little amenities. There is so much to do and so close to the Underground train system. The Zedwell is the best value for the area. Highly recommended."

"Someone came into my bedroom in the middle of the night. They knocked twice and immediately entered at around 6am. Then again at 10am someone knocked twice, didn't wait and then entered my room as I was getting changed. I sat up for hours terrified and i'd recently been reading about the woman who was sexually assaulted by a hotel staff member at a TravelLodge and it was just so scary. I was sitting there at 6.30am thinking about my arrival to the hotel and how the receptionist had announced my room number loudly. I remember thinking it was odd and I was super paranoid. The next morning I spoke to reception who didn't seem too phased. I wrote a complaint and RIU have replied with a half apology and offered me 500 RIU points. They also said they checked CCTV and my account was accurate but then didn't explain why their staff were trying to enter my room in the early hours of the morning. I paid over £150 for a room, I slept a few hours and I was scared for my safety. Thanks RIU."