Ratings based on 192 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
When booking in as to order our evening meal. After sitting there waiting for 40 minutes my husband went to inquire about the meal only to be told they had forgotten us and not able to anything for us. So we had to got into town to get a takeaway which was awfully and to take it to our bedroom to eat🙄☹️
by A verified traveler
Posted 20 May 2024
Not very clean
Toilet seat broken
Window shutters not working
Reception did not have the reservation details and had to wait 15 mins.
by A verified traveler
Posted 8 May 2024
The staff were very helpful and kind
by A verified traveler
Posted 4 Apr 2024
Room size was spacious. Good location
by A verified traveler
Posted 27 Mar 2024
Situated on the High Street within easy walking distance of the shops,water sports centre and Bala Lake railway station this is a good base for exploring the local area and other places of interest in North Wales. The hotel has a small car park to the rear of the property, the rooms are clean and comfortable. I enjoyed the complimentary breakfast each morning in the good sized dining room, and the staff were all friendly and helpful.
by A verified traveler
Posted 25 Mar 2024
My son and I had a lovely stay here for an event nearby. Our room was spacious, clean and tastefully decorated. We had dinner and breakfast at the hotel, both of which were good, and the staff friendly and helpful. We will definitely book again next time we visit the area.
by A verified traveler
Posted 17 Mar 2024
Stayed here for one night after climbing Snowdon.
Room was cozy, warm & clean.
Staff were very friendly and helpful.
Veggie breakfast was delicious!
by A verified traveler
Posted 17 Mar 2024
A really beautiful hotel with very friendly staff. Beautifully furnished and exceptionally clean - just what we needed for our stay
by A verified traveler
Posted 12 Mar 2024
My room was big clean and very comfortable, however I had no hot water during my stay , the lady on reception was doing her best to get it sorted, she was very pleasant and my checking was welcoming, the hotel did refund my money, having said that , the Hotel is in a good location, breakfast was good and the service excellent, I would stay there again because of how the staff dealt with me
by A verified traveler
Posted 7 Mar 2024 on Hotels
Very nice
