Ratings based on 95 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jun 2024
Manager of the hotel is rude, inconsiderate… when I first arrived at the hotel, I was told I could use the SPA before my late flight. THEN they said I couldn’t and that I never spoke to anyone about it…. Then he basically shamed me in-front of the whole staff which was unprofessional
by A verified traveler
Posted 6 Jun 2024
Fantastic property. Great rooms, service and amazing breakfast. Make sure you chill at the restaurant across the street for some Tea and sweets.
by A verified traveler
Posted 4 Jun 2024
Great location, staff and service.
by A verified traveler
Posted 23 May 2024
They made me wait an hour and a half extra to check in and then a male staff member entered my room without knocking as i was changing. I found the experience unprofessional and concerning.
by A verified traveler from Kuwait
Posted 3 May 2024
The view of the room wasn’t good and the furniture too old .
by A verified traveler
Posted 17 Mar 2024 on Hotels
by A verified traveler
Posted 26 Nov 2023
Nice place, close to old town
by A verified traveler from Chicago
Posted 28 Oct 2023
What an excellent hotel! Incredibly friendly and helpful staff, wonderful location right inside the city gates to the Old City, only steps from wonderful restaurants and shopping. There are amazing sights just blocks from the hotel as well like the Maiden Tower. Stay here if you can!
Comment from Hotel Management
6 Nov 2023 by Vafa Rahimova, Hotel Management
Dear Guest,Warm greeting from Shah Palace Luxury Museum Hotel!Thank you for such brilliant feedback and hope we will have an opportunity to welcome you again in our property.Have a nice day!
by A verified traveler
Posted 14 Oct 2023
The property is beautiful in a good location. Restaurant is good. Staff have very poor English and service awareness. We had to call multiple times for basic services as toilet paper, pillows.
Comment from Hotel Management
6 Nov 2023 by Vafa Rahimova, Hotel Management
Dear Guest,Warm greeting from Shah Palace Luxury Museum Hotel!Thank you for the feedback.Please accept my sincere apology on behalf of Shah Palace Luxury Museum Hotel. We are so sorry to hear that your experience with the hotel that we delivered did not meet your expectations.Hope we will have an opportunity to welcome you again in our property.Have a nice day!
by A verified traveler
Posted 7 Oct 2023
The Shah Palace is an amazing hotel - by far the best on our trip. The staff are extremely helpful and friendly!
Comment from Hotel Management
6 Nov 2023 by Vafa Rahimova, Hotel Management
Dear Guest,Warm greetings from Shah Palace Luxury Museum Hotel!Thank you for your feedback.We are happy to hear that your experience with the hotel meet your expectations.We will be happy to welcome you again in our property!
