Ratings based on 11 Verified Reviews
3.5 Room cleanliness
3.3 Service & staff
3.7 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2021
i LIKE THIS HOTEL A LOT, i USULLY STAY THERE ALREADY FOR MORE THAN 8 YEARS, BUT HOW IT WAS BEFORE AND NOW TOTALY DIFFERENT A LOT OF THINGS BROKEN IN THE ROOM, CLEANING OUFULL,
by A verified traveler
Posted 27 Jun 2019
by A verified traveler
Posted 26 May 2019
The only thing which was good was the location. Apart from that everything was very bad. No telephone in the room, no room service, no tissue paper, no amenities , breakfast very poor. When we asked for for omelette , they said they have no more eggs. When we checked in, they put us in a dirty room with bad smell. We booked a deluxe room, and the room was standard, and small. We had to carry our suitcases to the room. No restaurant was open apart from the breakfast. Mini bar was poor and the drinks were warm. The coffee in the room was not replenished, and the spoons were in plastic. Bedsheets were not changed. It is definitely not a 5* hotel as mentioned. I would not even consider it as a 2* hotel. It was a very bad experience
by A verified traveler from UK
Posted 19 Oct 2018 on Ebookers
Internet not working very slow speed and patchy. No chair next to office table. 30 degrees in room and despite a couple of calls no one ever came to the room to fix it, so had to leave the window open throughout the night. The curtains are see through, so as soon as the sun comes out you will be awake.
On the positive side and this is why I raised my rating point by one, the breakfast waiter (seemed like a restaurant manager) managed to make a really good impression on me. He was very friendly, attentative and wanted to help. Wanting me to have a great time at breakfast.
Comment from Hotel Management
23 Oct 2018 by Administration, Hotel Management
Dear guest, Thank you so much for your review! We highly appreciate your time and kind words. We are very sorry that you had to experience such unpleasant situation. We hope that your next stay with us will bring you a better impression and we hope to see you again in the near future.
by A verified traveler
Posted 26 Sep 2018 on Hotels
Comment from Hotel Management
24 Oct 2018 by Administration, Hotel Management
Dear guest, Thank you so much for your review! We are very sorry that we didn't meet your expectations, but we hope that your next stay with us will bring you a better impression and we hope to see you again in the near future.
by A verified traveler
Posted 16 Sep 2018
Very good location. Not far from Nizami. Nearby metro station and Spar supermarket and many restaurants.
Spacious comfortable rooms. Though rooms facing front Street have better sun exposure and more light, they get noisy at night from nearby nightclubs.
Breakfast buffet is very good.
Staff are helpful. WiFi is free and acceptable speed.
Comment from Hotel Management
17 Sep 2018 by Logman Aliyev, Hotel Management
Dear Guest,
We would like to thank you for a kind feedback and for having selected Sapphire Hotel during your stay in Baku.
We are pleased to know that you had a great stay with us and our hotel services met your expectations!
Should You ever plan to return to Baku it would be a pleasure to welcome you back at the Sapphire Hotel.
Best Always,
Rooms Division Manager.
Logman Aliyev
by Maryam
Worstest Hotel in Baku
Posted 6 Jan 2018 on HotelsThe worstest hotel I ever stayed on it, the most rudest reseptionest I ever met. He was taking in very rude way and requested an extra 60 ANZ per day for my daughter (7years) as he said it is the policy of the hotel. But in Hotels site which is typing in the confirmation booking that any extra bed is available and it cost 20 AZN . I told him that I will pay what is in the booking but he keep neglecting me and talking in local language to another reseptionest . After refusing, I ask him nicely to cancel the booking, but he refuse . I ask him to contact the Hotels , but he reply that they have international number and he will not call as he said it’s expensive... Finally after taking to some one on phone, he reduced it to 30 AZN /day ... once we receive the room the bed was having 4 small hairs which clearly appeared. I ask the housekeeper to Chang it , but she said that she just Chang it before while.. I ask there supervisor to chick it and directly she let them change the bedding... it was very auwful hotel . The carpet was staing with katup from previous visitor, but they clean it only after I ask them....
by A verified traveler from 東京
Posted 30 Jun 2019
部屋も綺麗、朝食もバリエーション豊富で美味しかったです。
by A verified traveler
Posted 7 Dec 2018 on Hotels
الفندق لاباس فيه يمكنكم توسعه اللوبي لاتساع عدد اكثر من الزوار
الغرفه لايوجد تكييف فيها ممكن انا اريد استخدم المكيف بالنسبه للافطار بامكانكم تقديمه بافضل من ذلك وكذلك اضافه خدمه للاحتفال بالغرفه احضار كعكه وشموع وورد لايه مناسبه سوا كانت عيد زواج او عيد ميلاد
Comment from Hotel Management
9 Dec 2018 by Nijat, Hotel Management
Dear Guest,Thank you for taking your time and sharing your comments with us. We would be happy to welcome you back. Kind regards, Administration
by A verified traveler
Posted 10 Oct 2018 on Hotels
There was no coffee/tea machine in the room and restrant were closed but rest of the services were almost excellent.
Comment from Hotel Management
27 Oct 2018 by Administration, Hotel Management
Dear Guest,
Thank you for taking your time and sharing your comments with us. We would be happy to welcome you back.
Kind regards, Administration
