Ratings based on 116 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
The breakfast and dining was absolutely terrible. The quality of the food at the hotel was extremely low. The type of food was even worse. Motel food would have been better than this.
by A verified traveler
Posted 27 Apr 2024
I gave 2 stars for good smoking balcony in reception Otherwise, it's frustrating. Far from Nizami street, main door's lock was broken We felt like our room was opened to the public , toilet door hinges were fallen, and shower water was too cold. Finally, the furniture wasvery worn out and depressing, as if we are living in the nineties. 😪😪😪
by A verified traveler
Posted 17 Jan 2024
Amazing place to stay
Comment from Hotel Management
7 Mar 2024 by Hyatt Regency Baku, Hotel Management
Dear Rameez,Greetings from Hyatt Regency Baku and thank you for taking the time to complete an online review regarding your experience at the Hyatt Regency Baku. Our intention is to make all our guests stay a memorable one and we are thrilled to learn that you were well looked after during your stay. We hope that we are given the opportunity to welcome you back to the hotel in the near future.Yours Sincerely,Ilkin Huseynzada Assistant Manager – Front Office
by A verified traveler
Hyatt Happy
Posted 29 Dec 2023 on HotelsThe room was clean and the hotel quiet in off season (December). Breakfast buffet had variety of local choices, and options for omelettes. Local bank next door for currency exchange. Excellent fitness center in adjacent building and great massage. Variety of restaurants within walking distance.
by A verified traveler
Posted 27 Nov 2023
I have been using the hayatt hotel in baku since early 2000,s. The quality has got better and the service is fabulous. Prices are more reasonable than they were as well
Comment from Hotel Management
30 Nov 2023 by Hyatt Regency Baku, Hotel Management
Dear Mr. Guest,Greetings from Hyatt Regency Baku and thank you for taking the time to complete an online review regarding your experience at the Hyatt Regency Baku.Our intention is to make all our guests stay a memorable one and we are thrilled to learn that you were well looked after during your stay. We hope that we are given the opportunity to welcome you back to the hotel in the near future.Yours Sincerely,Ilkin Huseynzada Assistant Manager – Front Office
by A verified traveler
Posted 26 Nov 2023
Property is very clean , bed is super comfortable, facility is first class
Comment from Hotel Management
30 Nov 2023 by Hyatt Regency Baku, Hotel Management
Dear Mr. Guest,Greetings from Hyatt Regency Baku and thank you for taking the time to complete an online review regarding your experience at the Hyatt Regency Baku.Our intention is to make all our guests stay a memorable one and we are thrilled to learn that you were well looked after during your stay. We hope that we are given the opportunity to welcome you back to the hotel in the near future.Yours Sincerely,Ilkin Huseynzada Assistant Manager – Front Office
by A verified traveler
Posted 17 Nov 2023
by A verified traveler
Posted 16 Nov 2023
;.
Comment from Hotel Management
16 Nov 2023 by Hyatt Regency Baku, Hotel Management
Dear Guest,Thank you for your review. We are sorry to hear that you were not satisfied with your stay.Could you please share with us any observation and comment about your stay in order to enhance our service on your future stays with us.We hope to welcome you back soon and can ensure you that your next stay will be perfect in every way.Regards,Ilkin Huseynzada Assistant Manager – Front Office
by A verified traveler from holbrook
Posted 19 Oct 2023
It was a nice hotel, but the pool was not open and there were some building works going on around the hotel
Comment from Hotel Management
26 Oct 2023 by Hyatt Regency Baku, Hotel Management
Dear Guest,Thank you for your review.We take guest feedback very seriously and have forwarded your comments to our operations team.Please feel free to send any additional comments, questions or comments you may have. We hope to welcome you back soon and can ensure you that your next stay will be perfect in every way.Regards,Ilkin Huseynzada Assistant Manager – Front Office
by A verified traveler
Posted 1 Oct 2023 on Hotels
Comment from Hotel Management
2 Oct 2023 by Hyatt Regency Baku, Hotel Management
Dear Guest,Thank you very much for staying with us and for taking time to share your feedback. It was a pleasure to have you as our guest. I hope to welcome you back very soon.With best regards,Ilkin Huseynzada Assistant Manager – Front Office
