Ratings based on 342 Verified Reviews

4.5 out of 5
88% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 7 May 2024
Good Place to stay, we are enjoying
Comment from Hotel Management
8 May 2024 by Emil Ibrahimov / Guest Relations Manager, Hotel Management
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
5 out of 5
by A verified traveler

Posted 28 Apr 2024
Hilton in Baku is maybe the best hotel in the area. Especialy during our stay 18-22.april.2024 we are very content from: - beds in the room and cleanliness - last two floors are magnificient - personel - we'd like to mention especially: 1) "bell boy" name Azul/Azil ?- aged appr.50-54 years). He was very helpfull on transportation and in the hotel, full with info on the city, always very kind; 2) the waiter in executive floor - name Vugar-? very kind and full with attention the clients: 3) Emil Ibrahimov - guest relation - very helpfull and kind 4) same the young lady in Spa center - very helpfull and kind. Hope we'll have the pleasure to visit again Baku and holel Hilton. eng. Lubomir Tochkov Ph.D econ. Margarita Yoneva ( both from Bulgaria )
Comment from Hotel Management
1 May 2024 by Emil Ibrahimov / Guest Relations Manager, Hotel Management
Dear Guest,First and foremost, we would like to thank you for having selected our Hilton Baku for your stay and also for having taken the time to complete the questionnaire. We are happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback and thrilled to know that our staff made your stay nice and comfortable. We will definitely pass your kind comments to the team. Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide. Sincerely,Hilton Baku Team
5 out of 5
by A verified traveler from Doha

Posted 17 Apr 2024
The spa is amazing top class
Comment from Hotel Management
20 Apr 2024 by Emil Ibrahimov / Guest Relations Manager, Hotel Management
Dear Guest,First and foremost, we would like to thank you for having selected our Hilton Baku for your stay .We are happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
5 out of 5
by A verified traveler

Posted 6 Apr 2024
Comment from Hotel Management
8 Apr 2024 by Emil Ibrahimov / Guest Relations Manager, Hotel Management
Dear Guest,First and foremost, we would like to thank you for having selected our Hilton Baku for your stay and also for having taken the time to complete the questionnaire.We are happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
5 out of 5
by A verified traveler

Posted 17 Feb 2024
Good view and safe
Comment from Hotel Management
29 Feb 2024 by Emil Ibrahimov / Guest Relations Manager, Hotel Management
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
5 out of 5
by A verified traveler

Perfect stay

Posted 5 Feb 2024 on Hotels
Perfect stay Location Spacious deluxe rooms Helpful staff Gym 24hrs The only negative thing no netflex on tv and u can't connect ur devices to watch ur favourite movies
Comment from Hotel Management
7 Feb 2024 by Emil Ibrahimov / Guest Relations Manager, Hotel Management
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay.I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Regarding your comment on TV - please accept my deepest apologies for any inconvenience we might have caused. Rest assured that your valuable comments will be shared with related departments and necessary actions will be taken accordingly to ensure that we deliver the level of service that is expected from us , and that you well deserve.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
4 out of 5
by A verified traveler

Posted 26 Dec 2023
Comment from Hotel Management
29 Dec 2023 by Emil Ibrahimov / Guest Relations Manager, Hotel Management
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
4 out of 5
by A verified traveler

Nice stay

Posted 24 Dec 2023 on Hotels
Spacious rooms Excellent location Friendly staff Coffe machine in room Gym 24 hrs
Comment from Hotel Management
24 Dec 2023 by Emil Ibrahimov / Guest Relations Manager, Hotel Management
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
5 out of 5
by A verified traveler from Calgary

Posted 17 Dec 2023
The hotel is well maintained and absolutely fresh and clean. Staff are very respectful and helpful.
Comment from Hotel Management
18 Dec 2023 by Emil Ibrahimov / Guest Relations Manager, Hotel Management
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay and also for having taken the time to complete the questionnaire.I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
4 out of 5
by A verified traveler

Posted 16 Dec 2023 on Hotels
Comment from Hotel Management
18 Dec 2023 by Emil Ibrahimov / Guest Relations Manager, Hotel Management
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay and also for having taken the time to complete the questionnaire.I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
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