Ratings based on 2 Verified Reviews
3.0 Room cleanliness
2.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Nice place but don't believe everything listed
Posted 14 Jun 2022 on HotelsNice location especially for the F1, 30 minutes walk to the main entrance and 20 minutes to fountain square.
Housekeeping only came once in the 9 days I was there and the toiletries only lasted the one day. The person who worked the night shift did not speak anything other than Russian so complaining was not easy. The bathroom had a smell of stale water.
The restaurant is signposted on the 2nd floor but never found these, just a door saying a quarantine zone.
plus side, I was allowed to check-in really early (10am) but had to come back later to do the registration process in English.
Comment from Hotel Management
20 Jun 2022 by Diplomat Suites, Hotel Management
Dear John, thank you for review. We hasten to inform you that we considered your complains about cleaning, restaurant and night shift reception.
1. There is a restaurant on the 2nd floor, but it is not working and on the expedia page it says that we do not have a restaurant.
2. We apologize for the cleaning, but during 9 days your room didnt cleaned one day only, we checked by security camera.
3. We changed night shift receptionist to improve services to our guests.
by A verified traveler
Posted 23 Sep 2019
Comment from Hotel Management
5 Oct 2019 by Front desk, Hotel Management
thank you for staying in our hotel.
