Ratings based on 971 Verified Reviews
3.8 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
Lift was not working
by A verified traveler
Posted 10 Jun 2024
Smoke detector fell and security guard demanded I pay him $250 directly in order to stay in my room? But claimed that the “county” was charging me and didn’t want to show me any sort of verification
Comment from Hotel Management
10 Jun 2024 by General Manager, Hotel Management
We apologize for the inconvenience. We will definitely be sharing this with our staff, this helps us with our constant improvement.
by A verified traveler
Posted 6 Jun 2024
Our room was double booked after we arrived. We came back to our key cards not working and someone waiting outside our door because he went into the room and saw all of our stuff, realized the room was already taken and shut the door. The front desk was not apologetic, blamed the issue on the system not saving our booking and just issued us new key cards.
Comment from Hotel Management
10 Jun 2024 by General Manager, Hotel Management
I would like to apologize on behalf of our hotel for not meeting your expectations. We appreciate your business and feedback greatly. We use this to further our improvement.
by A verified traveler
Posted 5 Jun 2024
This place is so convenient and has plenty of food options around. It’s super clean and the air conditioning works very well. I only wish the mattress was comfortable and the other side of the bed had a nightstand.
by A verified traveler from Bellflower
Posted 4 Jun 2024
Looks good.
by A verified traveler
Posted 3 Jun 2024
The elevator was broken.
by A verified traveler
Posted 29 May 2024
MANY, MANY, unsavory characters in the parking lot, around the area, and hotel. Elevators have apparently been broken a while, and I'm a single tiny woman dragging giant luggage upstairs. As soon as I began to bring in luggage I was asked by a man who didn't have a key or phone to let him into the building. It's noisy, sounds like people running back and forth upstairs. Afraid to leave my car in the parking lot, made sure i could see it from my window. Staff was very nice, but it's not a place I would stay again. I didnt want to touch any surface in the room. I'm sure cmeaning staff did wonderful, it just felt "icky". I'd rather pay twice the amount for a bit of a nicer, safer place. I didn't know anything about Bakersfield, but now i know THIS is a place i will avoid if I ever come here again.
Comment from Hotel Management
29 May 2024 by general manager, Hotel Management
allow me to apologize on behalf of our hotel for failing to meet your expectations. I have shared your feedback with our staff to ensure these types of situations will be handled differently in the future. We truly appreciate your business and hope that you will give us another chance.
by A verified traveler
Posted 27 May 2024
Property was very clean and quiet
Staff were very nice and friendly
by A verified traveler
Posted 26 May 2024
Desgraciada mente el elevador no sirve y nos dieron la avitacion asta el último piso
by A verified traveler
Posted 25 May 2024
Quiet
Comment from Hotel Management
29 May 2024 by general manager, Hotel Management
Thank you for taking the time to give us your feedback.
