Ratings based on 622 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
AC was poor slept in heat and property refused to change room. Although the breakfast made up for it. Would not stay again
Comment from Hotel Management
10 Jun 2024 by Front Desk Staff, Hotel Management
Thank you for taking the time to leave us a review of your stay at our hotel! We apologize for the inconveniience you experienced with the AC in your room and not being able to change you rooms. We strive to provide a comfortable and enjoyable experience for all of our guests, and we regret that we fell short in this instance. However, we are pleased to hear that you enjoyed the breakfast during your stay. Your feedback is valuable to us, and we will use it to improve and insure that similar issues do not occur in the future. We understand your decision not to stay with us again, but we hope you willl consider giving us another chance to provide you with a better experience in the future. Thank you again for sharing your feedback.
by A verified traveler
Posted 10 Jun 2024
Comment from Hotel Management
11 Jun 2024 by Front Desk Staff, Hotel Management
"Thank you so much for your glowing review and for rating us a perfect 5 out of 5! We're thrilled to hear that you had such a wonderful experience during your stay with us. It's our goal to provide exceptional service and create lasting memories for our guests, and your feedback reinforces that we're on the right track. We truly appreciate your kind words and hope to welcome you back again soon for another fantastic stay!"
by A verified traveler
Posted 5 Jun 2024
Comment from Hotel Management
6 Jun 2024 by Front Desk Staff, Hotel Management
Thank you for taking the time to leave a review! We're delighted to hear that you enjoyed your stay with us and appreciate your feedback. If theres anything we can do to make your stay better, please let us know. We're always looking for ways to improve and ensure our customers are completely satisfied. Thank you again for your support!
by A verified traveler
Posted 2 Jun 2024
House keeping was very nice and helpful
Comment from Hotel Management
7 Jun 2024 by front desk agent , Hotel Management
Hello Senovia,Thank you for your feed back, we are glad you enjoyed the service. we hope to host your stay again.
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
7 Jun 2024 by Front Desk Staff, Hotel Management
Thank you for taking the time to leave us a review and for the 4-star rating! We're delighted to hear that had a positive experience with us. Your feedback is incredibly valuable as it helps us improve our services and continue to provide the best possible experience for our customers. If there are any specific areas where you think we can improve or if you have any additional comments or suggestions, please don't hesitate to share. We're always eager to learn and make our service even better. Thank you again for your support and we hope to see you again soon. Best regards, Quality Inn and Suites
by A verified traveler
Posted 28 May 2024
The property was in an isolated area.
Comment from Hotel Management
7 Jun 2024 by Front Desk Staff, Hotel Management
Hello DoraliaThank you for your feedback.
by A verified traveler
Posted 27 May 2024
The actual property is not bad but the area is very sketchy.
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Comment from Hotel Management
7 Jun 2024 by Front Desk Staff, Hotel Management
Thamk you for your feedback. While we're pleased to hear you found the property itself satisfactory, we're sorry to learn that the surrounding area did not meet your expectations. We understand how important a secure environment is for our guests. Your comments will be taken into account as we work to improve our guests' overall experience. If you have any further concerns, please don't hesitate to reach out. Best regards, Quality Inn and Suites.
by A verified traveler
Posted 24 May 2024
by A verified traveler
Posted 22 May 2024
Theresa the manager is unprofessional, degrading and all around rude. I have never felt so disrespected and racially profiled.
Comment from Hotel Management
7 Jun 2024 by Front Desk Staff, Hotel Management
Hi Destiny!i am sorry to hear that, if there is anything we can do to improve your experience next time please let us know.safe travels and we hope to host you to best of our ability in the future.
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
9 Jun 2024 by Front Desk Staff, Hotel Management
Dear Reynaldo,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay at our hotel. Your rating of 4 out of 5 means a lot to us, and we're thrilled that we were able to meet your expectations.If there are any specific areas where you feel we could improve to make your next stay even better, please don't hesitate to let us know. We're committed to providing exceptional service and ensuring that each guest has a memorable experience.We hope to have the pleasure of welcoming you back soon.Best regards,Front Desk
