Ratings based on 606 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 May 2024
Average. Staff asked upgrade for nonsmoking room and 1st floor room for handicap.
Comment from Hotel Management
19 May 2024 by Front Desk, Hotel Management
Hello Sung,Thank you for bringing up your concern I will make sure to find out the reason you were charged extra
by A verified traveler
Posted 6 May 2024
I was returning from a Campout and had a lot of personal gear in the open bed of my truck roped down. In the morning as I was checking out I saw that some of my gear had been stolen and the ropes removed. The Hotel had cameras on the parking area. I contacted the day manager to report the theft. She had my gear. Apparently their staff during the night saw the attempted theft and intervened and recovered my gear. Great job on part of the Hotel staff
Comment from Hotel Management
8 May 2024 by Front Desk Staff, Hotel Management
Thank you for your response we appreciate your feedback, We enjoyed hosting you as our guest,We look forward to hosting you in the future here at Quality In and Suites.
by A verified traveler
Posted 6 May 2024
The neighborhood around here was interesting to say the least; the staff was nice, this hotel felt like a regular apartment in the San Fernando Valley, parking was ok, i did like there was security around; it did feel a little overpriced, i did have to leave a $200 deposit which was weird, plus they tacked on a hotel service fee of 3.50 for some reason, but whatever; the breakfast was decent: eggs sausage coffee oj bagels etc, they do have a clean pool but it was too cold to enjoy.
Comment from Hotel Management
8 May 2024 by Front Desk Staff, Hotel Management
Thank you for your response we appreciate your feedback, We enjoyed hosting you as our guest,We look forward to hosting you in the future here at Quality In and Suites.
by A verified traveler
Posted 29 Apr 2024
Friendly staff.
Comment from Hotel Management
2 May 2024 by Front Desk Staff, Hotel Management
Thank you for your response we appreciate your feedback, We enjoyed hosting you as our Guest
by A verified traveler
Posted 28 Apr 2024
The surrounding area was scary, but the breakfast was good.
Comment from Hotel Management
2 May 2024 by Front Desk Staff, Hotel Management
Thank you for your response we appreciate your feedback, We enjoyed hosting you as our Guest
by A verified traveler
Posted 28 Apr 2024
Not bad
Comment from Hotel Management
2 May 2024 by Front Desk Staff, Hotel Management
Thank you for your response we appreciate your feedback, We enjoyed hosting you as our Guest
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
2 May 2024 by Front Desk Staff, Hotel Management
Thank you for your response we appreciate your feedback, We enjoyed hosting you as our Guest
by A verified traveler
Posted 24 Apr 2024
Clean room with a comfortable bed
Comment from Hotel Management
24 Apr 2024 by Front Desk Staff, Hotel Management
Thank you for your response we appreciate your feedback, We enjoyed hosting you as our Guest
by A verified traveler
Posted 23 Apr 2024
Staff was engaging, busy cleaning & I appreciated the granite bathroom countertop & shower backsplash. The breakfast selection was special with many options. Plus being pet friendly & an affordable price thru Expedia. This was the best motel experience I've had since the fall of 2021 when I've been traveling extensively throughout the western USA.
Comment from Hotel Management
24 Apr 2024 by Front Desk Staff, Hotel Management
Thank you for your response we appreciate your feedback, We enjoyed hosting you as our Guest
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
24 Apr 2024 by Front Desk Staff, Hotel Management
Thank you for your response we appreciate your feedback, We enjoyed hosting you as our Guest
