Ratings based on 1,121 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Colorado Springs
Posted 20 May 2024
The room was spacious and best of all, quiet! So many hotels have paper thin walls. The breakfast was modest but not a huge deal for us as we aren't big breakfast eaters anyway
Comment from Hotel Management
21 May 2024 by DV, Hotel Management
Thank you Gary, for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and ensuring our guests have a comfortable and memorable experience is always our top priority. We hope to have the pleasure of welcoming you back again soon for another wonderful stay!
by A verified traveler
Posted 20 May 2024
Love it clean
Comment from Hotel Management
21 May 2024 by DV, Hotel Management
Thank you so much for your kind words! We're thrilled to hear that you found our hotel to be clean during your stay. Maintaining a pristine environment for our guests is one of our top priorities, and it's wonderful to know that our efforts are appreciated. We look forward to welcoming you back for another sparkling experience soon!
by A verified traveler
Posted 20 May 2024
There was tons of ant’s and bugs in the room. They were all over the counter and in the bed in the morning when we woke up. Never again
Comment from Hotel Management
20 May 2024 by DV, Hotel Management
We're deeply sorry to hear about your experience with ants in your room. This certainly does not meet our standards of cleanliness and comfort, and we apologize for any inconvenience or discomfort this may have caused during your stay. We understand the importance of providing a pest-free environment for our guests, and we will take all necessary measures to prevent such incidents from occurring in the future. We appreciate your feedback as it helps us to continually improve our services. Please know that your satisfaction is our top priority, and we hope you'll consider giving us another opportunity to exceed your expectations on your next visit.
by A verified traveler
Posted 19 May 2024
It’s been 7 days since I left the hotel and the deposit they asked for when you check in hasn’t been released and credited on my credit card.
Comment from Hotel Management
19 May 2024 by PM, Hotel Management
Hello David, We apologize for any inconvenience you've experienced regarding the deposit. Typically, it takes 7-10 business days for the hold to be released and credited back to your credit card. If you have any further concerns or require assistance, please don't hesitate to contact us directly.
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
20 May 2024 by DV, Hotel Management
Thank you so much for taking the time to rate us! We're thrilled to hear that you had a positive experience. If you ever have any feedback or suggestions, please feel free to share them with us. We're always looking for ways to improve and ensure that every experience with us is exceptional.
by A verified traveler
Posted 16 May 2024
Quiet and safe
Comment from Hotel Management
16 May 2024 by DV, Hotel Management
Thank you so much for taking the time to share your experience with us! We're delighted to hear that you found our hotel to be quiet and safe during your stay. Creating a peaceful and secure environment for our guests is one of our top priorities, and it's wonderful to know that we succeeded in providing you with a comfortable and secure experience. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back in the future!
by A verified traveler
Posted 16 May 2024
The front desk I didn’t get a receipt and him was very rude
Comment from Hotel Management
16 May 2024 by Dv, Hotel Management
We deeply apologize for any inconvenience or discomfort caused by the behavior of our front desk staff. Providing exceptional customer service is our top priority, and we're genuinely sorry if we fell short of that during your visit. Rest assured, we take your feedback seriously, and we're actively addressing the issue internally to ensure it doesn't happen again. Please feel free to reach out to us directly if there's anything further we can do to make things right. Your satisfaction is important to us, and we appreciate your understanding.
by A verified traveler
Posted 11 May 2024
Beautiful courtyard and our room had a nice small patio with sliding door to the pool area with lawn. Quiet, clean, nice place. We enjoyed our stay.
Comment from Hotel Management
11 May 2024 by PM, Hotel Management
Thank you, Teresa! We're thrilled to hear that you had a wonderful stay and enjoyed our courtyard and pool area. We hope to welcome you back again soon!
by A verified traveler
Posted 10 May 2024
Staff very friendly room very clean! Breakfast was great!
Comment from Hotel Management
10 May 2024 by DV, Hotel Management
Thank you so much Felipe, for your kind words! We're thrilled to hear that you had a positive experience with our friendly staff and enjoyed our breakfast offerings. Providing exceptional service and delicious food are top priorities for us, and it's always rewarding to know that our efforts are appreciated. We look forward to welcoming you back again soon for another enjoyable stay!
by A verified traveler
Posted 7 May 2024
Awesome hotel with great views. Are able to enjoy the balcony view of the pool. Youre walking distance from the plaza so food is around the corner pool is clean. Beds are supper comfy and clean. Staff is great. They even had chocolate chip cookies at the front desk. Highly recommend.
Comment from Hotel Management
9 May 2024 by DV, Hotel Management
Thank you Rony, for taking the time to share your positive feedback! We're thrilled to hear you enjoyed your experience at our hotel. We strive to provide exceptional service and memorable stays for all our guests. We can't wait to have the pleasure of hosting you again in the future!
